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Head of Process Analysis & Experience (m/f)

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At ING we're all about staying one step ahead. It's what we want for our customers, and what we want for our business. So it only makes sense that we like to work with people who are also forward-thinkers - people who want to challenge themselves to achieve their full potential. Sound like you? Jump on. Your next career move could start right here.

Head of Process Analysis & Experience (m/f)

your tasks and responsibilities
As Chapter Lead Process Analysis & Experience you select, lead and develop a team of 13 people based in different Squads. Further, you are committed to find and promote talents. Together with your team you create a vision, introduce it to the respective Squads and design simple, digital, quick and scalable business processes for our internal and external customers. The Squad has the end-to-end accountability for existing processes and is also responsible for the implementation of new processes in accordance with the regulatory requirements.

as Chapter Lead
  • proactive stakeholder management – request feedback from internal clients and report the successes to the management team
  • proactive staff development - coaching and mentoring of the process analysts
  • deliver process management strategies and integrate standards and tools
 
as Squad member
  • create user stories for the fulfillment of regulatory requirements
  • implement measures and controlling based on relevant KPI’s
  • conduct manual software tests until approval of user stories and implementation
your skills
  • several years of experience in a leadership role (> 3 years)
  • coaching and development-oriented leadership style
  • proven experience in the banking/financial sector or in process management/process analysis
  • experience with SAS and/or ARIS (is a plus)
  • lean / six sigma master black belt (MBB) / black belt certification (is a plus)
  • strong action oriented and problem solving skills
  • fluent in English
we offer you
  • a challenging opportunity to actively participate in shaping the bank of tomorrow
  • an appreciative work environment and a chance to get to know our agile way of working
  • minimum salary of € 2.854,48 for 38.5 working hours/week according to collective agreement for employees of banks and bankers(04/19)
  • your actual monthly salary will be discussed and will reflect your skills and experience
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