- Lesara AG09.Aug. 2018
A Customer Service Nightmare That Never Ends
The only atmosphere you will experience is to come in and work. As a customer service employee there is hardly anything else they want from you. Lesara is always understaffed, you will have to work twice as hard because the lack of people. There might be one team meeting every 6 months. But employee feedback is not something they are looking for.
"Everything is always great, Lesara is doing amazing, we really appreciate you, we are one big happy family". But in reality they don't care much about anything.
Can't complain. Although sometimes the work piles up so much that is hard to really communicate with somebody who sits next to you.
Nothing to mention here. Just standard customer service work.
Communication is one big mess. Whenever there's a problem that affects the company, prepare for a solution in one year or so. Once again, as a customer service employee, you are only there to answer phones and e-mails. Sometimes, things change, and they will be communicated to you, but beware the communication is a one-way street. A new policy might be the most ridiculous thing you ever heard off, feedback is unwanted.
All the top management positions are men.
Umgang mit älteren Kollegen
This is not a place where you work if you have a family. There are no befenits availible if you have childeren.
Karriere / Weiterbildung
There is not a chance that you as a customer service employee will upgrade to another department. There have been occasions where colleagues have tried but these efforts were stopped in their tracks by team leads and customer service lower management. As a customer service agent in a team that always needs people, there is no way you will grow within Lesara.
Gehalt / Sozialleistungen
The pay is low. Think "I just graduated and I don't know what a paycheck is" low.
It is very depressing. Problems hardly get solved. Hight employee turnover. Never enough employees. But the work keeps piling up. It is just not worth your energy working here. Because nothing ever gets done it quickly makes you resentful. Also because there are no feedback moments, your just a voiceless employee.
Umwelt- / Sozialbewusstsein
Lesara does nothing to benefit society in any way. It also does not promote cycling to work or taking public transport. It recently started recycling but, I think that's because the building owners forced them.
They do not tell you this in the interview, but they will force you to work on weekends. You will get extra paid, but after taxes, it's cheaper to stay home.
Lesara is a "We Ship Cheap Stuff From China Quickly to the Customer". If this is something you can be proud of than Lesara is the company for you.
- With Lesara, it's such a mess. I would not even know where to begin.
When it's 6 o'clock you go home.
Lesara is a horrible employer that brings you nothing but unwanted headaches.
- FirmaLesara AG
- JobstatusAktueller Job
- Position/HierarchieAngestellte/r - Arbeiter/in