- Sue Mills, Inc.14.Aug. 2018
Employees are required to be overbearing to customers, not allowing them to ask for help, but instead following them around and "making them feel like thieves" to quote customer complaints. It is an absolutely horrible feeling to have to cause such discomfort to shoppers! This is not quality. It is annoying and even creepy when employees have to stand outside of dressing rooms and wait for students to try on uniforms.
Management was rude, obnoxious, and demanding. Employees were yelled at like children, at times in front of customers. Several times employees were backed into corners and yelled at.
Questions at first were encouraged, but over time it became clear that they were not actually acceptable. For example, the manager supposedly had so much work to do, she couldn't be bothered by questions from new, untrained employees. Another example revolves around labeling on the equipment being unclear. When management was asked about its meaning, they responded by making employees feel unintelligent and refusing to provide a clear answer.
On many occasions, management failed to provide clear answers to questions or requests from employees on behalf of customers, choosing instead to shout and cause a scene. Managers and leaders at the store often contradicted each other, causing employees to give customers the run around at the employee's expense. Management often came along unsolicited, causing uneccessary stress to employees who were otherwise preforming well.
Employees were discouraged from working together in favor of doing tasks separately, despite the fact that work was accomplished quicker and more efficiently in teams. On occasion, it could not be avoided. Management attempted to keep employees separate most of the time.
If employees thought they understood the order in which to complete tasks and went to complete them, their efforts were sharply redirected. This resulted in vital jobs being left unfinished to the detriment of the store. Management had to give employees another task at all times.
Management failed to thoroughly explain tasks and train new employees, becoming enraged when employees then failed to do the work correctly. They contradicted themselves as well, and the blame of course was thrown onto employees.
Karriere / Weiterbildung
They say everyone should work retail at least once. I learned to press on through screaming, agonized feet and general mistreatment.
Gehalt / Sozialleistungen
Didn't get paid nearly enough for the crap I put up with.
The work environment was crowded and filthy. Boxes were stacked to the ceiling in the restroom. Aisles in the back stock area were so crowded, employees were constantly forced to move out of the way for those who refused to go around, slowing down their ability to complete a task. The air conditioning was broken in the 90 + degree heat, and was only fixed because of the sale that was coming up within a few days of the repair.
Umwelt- / Sozialbewusstsein
I believe this has been covered at length above.
Management failed to communicate the hours employees would be required to work. Schedules posted on ADP were about as trustworthy as the National Weather Service before the Galveston Hurricane. There were few hours that could be spent with family, due to the exhausting nature of the job and the relentless overtime. Family could not make plans as the schedule could change overnight without any kind of contact. Departure from work at scheduled time could result in reprimand from management. I could go on, but I'll save you the time.
I feel embarrassed by how I had to treat customers at times, such as being forced to follow and wait for them unsolicited. I am ashamed at how we sent customers who were ready to purchase away because "the sale is only a few weeks away!" Sales were absolutely garbage, never exceeding 10% off. We refused to sell to anyone who wasn't enrolled in a school, despite the fact that there were plenty of things that could have been sold to outsiders.
- Allow employees to do the work they are hired to do. Do not make them work on things they have not been trained to do and that you do not have time to train them to do.
- Actually, you know, train your employees.
- Clean up your environment. A clean environment is just as important as the products you sell.
- Do not make employees follow customers like lost puppy dogs. It is uncomfortable for both parties.
- Allow more teamwork. The store could have been stocked with efficiency and ease if employees had been allowed to work in groups of at least three.
- Do not raise your voice at employees, especially not in front of customers or their peers. Remember that respect is earned.
- If an employee has everything under control, do not intervene.
- Do not have a sour attitude when your assistance is requested. Remember that employees are only asking questions because they are trying to do their best work for you!
- Notify employees if you need to change their schedule, clearly stating what time you need them to be available to work. Perhaps consider first ASKING if they are available, instead of demanding.
I enjoyed working with the wonderful customers and learning how to professionally fold clothes.
In summary, I despised the way I was taken advantage of and generally disrespected. I hated the filth of that store, and no one being concerned with cleaning it. I hated how lonely I felt every day. I hated never knowing when I would be forced to start working or how I had to sneak out when it was time to go home. I loathed the anxiety it gave me, how I threw up when I'd be yelled at and have digestive issues every morning. I hate how I wasn't able to sleep at night because my anxiety about the workplace would keep me awake. The job I was doing shouldn't have been so difficult that I should have been that stressed. I felt genuinely unsafe at work. I was terrified of my bosses and just wanted them to leave me alone.
- FirmaSue Mills, Inc.
- StadtSan Francisco
- Position/HierarchieAngestellte/r - Arbeiter/in