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Wirecardals Arbeitgeber

Deutschland,  10 Standorte Branche Finanzen
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Operations Specialists Team Lead (m/f) Division Issuing

for the subsidiary Wirecard Technologies GmbH in Aschheim/Munich.

Your tasks

  • Set up project standards for highly complex projects in the area of IT Operations, including execution and continuous improvement of the Incident, Problem and Change Management processes
  • Prepare and participate in customer steering committees and be part of the escalation chain for customer management
  • Ensure proper handling of customer communication, balancing contractual agreements with every day customer satisfaction
  • Ensure proper handover from the implementation teams after successful launch of new products
  • You will be the line manager of the Operations Specialists team (incl. budget responsibility), accountable for optimal work load management and career development

 

Your profile

  • Bachelors or Masters in Computer Science or (MIS) Management Information Systems
  • Experience in a leading role in complex and highly time critical software support organizations, preferably payment processors
  • Hands on mentality while keeping focus on strategic objectives
  • Moderating and negotiation skills, excellent communicator
  • Experience in Kanban for internal processes
  • Ability to structure complex tasks, be on top on priorities, organizational talent, be able to push for solutions and ensure proper communication to service team and customers
  • Knowledge in payment processing, EMV, card scheme matters, transaction handling
  • Excellent communication skills in English, German language skills are an advantage
  • Enthusiasm for software and the payment industry
  • Fresh ideas and the ability to think outside the box in helping us to develop innovative software solutions corresponding to our motto of “Making Payment Happen”

 

This is what we offer

  • Challenging and diverse tasks with scope for introducing your own ideas and experience
  • An excellent working atmosphere in a highly-motivated and successful team with an international company culture
  • Further professional and personal development at one of the world's leading providers of payment processing
  • An attractive salary as well as long-term prospects and a chance for promotion in a successful company that is growing strongly
  • A modern workplace with additional company benefits such as a canteen, fitness area, incentives and staff events 

 

Become part of our success story. Become part of a dynamic team with one common vision: "Make payment happen."

 

 

 

Apply Now
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