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24-7 Intouch Contact Center:What's it like to work here?

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24-7 Intouch Contact Center24-7 Intouch Contact Center24-7 Intouch Contact Center
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Review averages

  • 19 employees say

    Excellent (7)
    36.842105263158%
    Good (4)
    21.052631578947%
    Satisfactory (5)
    26.315789473684%
    Subpar (3)
    15.789473684211%
    3.20
  • 1 applicant says

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (1)
    100%
    Subpar (0)
    0%
    2.00

Reviews for 24-7 Intouch Contact Center

Reviews - What employees say

3.20 Employees say
2.00 Applicants say

Suggestions for improvement

  • Pay attention to you employees, put real air conditioning in the building not fans on the floors. Make sure the computers work properly and provide more parking. Better food options instead of junk food!

What I like about the company

Work was easy and atmosphere was comfortable

What I dislike about the company

They don’t care about their employees, everyone is a just a number. Training bad management have their own agendas and don’t really care to help someone move up to their desired position. HR is invasive and doesn’t accept doctors notes for illness. Myself and another person I know were admitted to the hospital and both of us were let go because they wouldn’t accept documentation.

Company Culture
4.00
Support from management
2.00
Teamwork
3.00
Freedom to work independently
4.00
Internal Communication
1.00
Gender Equality
4.00
Attitude towards older colleagues
4.00
Career Development
4.00
Overall compensation for your work
1.00
Office / Work Environment
1.00
Environmental Friendliness
1.00
Work-Life Balance
1.00
Company Image
2.00
Job Security
1.00
Handicapped Accessibility
4.00
Workplace Safety
3.00
Challenging Work
2.00
Inclusive / Diverse
4.00

The following benefits were offered to me

Easy access to public transportation is offered Tuition assistance is offered Paid time off is offered Healthcare (including vision and dental) is offered
  • Company
    24-7 In Touch Contact Center
  • City
    Altamonte Springs
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee

The following perks were offered to me

Employee discounts is offered

Suggestions for improvement

  • Make sure managers are fully qualified for the position and have the resources to assist those directly under them, equally and w/o prejudice

What I like about the company

Independence within your work shift (work alone or with others) Flexible schedules and dress code. Ease of access within the building. Onsite product events. Food trucks available every pay day. Varied business/employment opportunities.

What I dislike about the company

Such diversity among employee's can create "cliques". Team leads personal bias played too strong a roll in employee affairs. Management was often lacking with providing new information within a timely manner

Company Culture
4.00
Support from management
3.00
Teamwork
5.00
Freedom to work independently
5.00
Internal Communication
2.00
Gender Equality
4.00
Attitude towards older colleagues
4.00
Career Development
5.00
Overall compensation for your work
4.00
Office / Work Environment
4.00
Environmental Friendliness
5.00
Work-Life Balance
5.00
Company Image
5.00
Job Security
1.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
2.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Flex. working hours is offered Parking is offered Easy access to public transportation is offered Paid time off is offered Healthcare (including vision and dental) is offered
  • Company
    24-7 In Touch Contact Center
  • City
    Mesa
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee

The following perks were offered to me

Free (company provided) Meals is offered Health and wellness programs is offered Employee events is offered Free Snacks/Drinks is offered

Suggestions for improvement

  • Better training for supervisors including discrimination and how to promote within the organization. More focus should be placed on being a team and helping everyone to feel as though they are part of a team. Raises, or incentives, for longevity should be given. The environment needs to be one of empathy and compassion, especially when there is a death in the family of an employee, or they are very sick. Sick leave would be good to help improve the overall health of the office. Stop treating employees like robots and help them improve without micromanaging.

What I like about the company

It's a good place to start and you will normally get hired right away.

What I dislike about the company

Training for supervisors should include anything outlined in EEO. Promotions should be based on merit, rather than on friendship. The building needs to be repaired and is not safe during thunderstorms, as the roof leaks and the building will flood. The air quality needs to be checked, because of the leaking roof. Pay raises would be great, especially for longevity. Retention and employee happiness should be more of a concern.

Company Culture
1.00
Support from management
1.00
Teamwork
1.00
Freedom to work independently
1.00
Internal Communication
1.00
Gender Equality
3.00
Attitude towards older colleagues
1.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
2.00
Environmental Friendliness
1.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
4.00
Workplace Safety
3.00
Challenging Work
2.00
Inclusive / Diverse
1.00

The following benefits were offered to me

Parking is offered Easy access to public transportation is offered Paid time off is offered Healthcare (including vision and dental) is offered
  • Company
    24-7 In Touch Contact Center
  • City
    Tampa
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

On site cafeteria is offered Employee events is offered

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Review averages

  • 19 employees say

    Excellent (7)
    36.842105263158%
    Good (4)
    21.052631578947%
    Satisfactory (5)
    26.315789473684%
    Subpar (3)
    15.789473684211%
    3.20
  • 1 applicant says

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (1)
    100%
    Subpar (0)
    0%
    2.00

kununu score comparisons

24-7 Intouch Contact Center
3.14
20 reviews

Industry average (Other Industries)
3.35
203,544 reviews

kununu average
3.38
3,555,000 reviews