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24-7 Intouch Contact Center:What's it like to work here?

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Reviews for 24-7 Intouch Contact Center

Review factors

Feel-Good Factor

Company Culture
3.26
Support from management
2.79
Teamwork
3.11
Freedom to work independently
3.42
Internal Communication
2.42
Office / Work Environment
3.26
Environmental Friendliness
2.95
Work-Life Balance
2.58
Challenging Work
2.63
Inclusive / Diverse
3.89

Career factor

Gender Equality
4.05
Attitude towards older colleagues
3.53
Career Development
3.53
Overall compensation for your work
3.11
Company Image
3.16
Job Security
2.74
Handicapped Accessibility
3.79
Workplace Safety
3.47
Benefits

The following benefits are offered

Flex. working hours in 4 of 19 reviews Parking in 11 of 19 reviews Easy access to public transportation in 11 of 19 reviews No stock or equity options 401(k) in 5 of 19 reviews No onsite daycare facility No reimbursed daycare Ability to work remotely in 1 of 19 reviews Desirable office location in 3 of 19 reviews Tuition assistance in 1 of 19 reviews No Paid Parental Leave No defined contribution company match/employer 401(k) match No flexible spending account Paid time off in 12 of 19 reviews Healthcare (including vision and dental) in 12 of 19 reviews Relocation allowance in 1 of 19 reviews Life insurance in 2 of 19 reviews

The following perks are offered

On site cafeteria in 7 of 19 reviews Free (company provided) Meals in 5 of 19 reviews Health and wellness programs in 5 of 19 reviews Employee discounts in 8 of 19 reviews Vehicle allowance in 2 of 19 reviews Employee events in 12 of 19 reviews Pet friendly/Pets allowed in 2 of 19 reviews Fitness center on site in 1 of 19 reviews Free Snacks/Drinks in 4 of 19 reviews
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Reviews

  • 26.Mar 2019
  • Employee

Suggestions for improvement

  • Better pay and paid time for holidays

What I like about the company

I have no complaints and everything has been fine

What I dislike about the company

I don't like that we don't get paid time and a half for holidays

Company Culture
3.00
Support from management
5.00
Teamwork
5.00
Freedom to work independently
4.00
Internal Communication
4.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
3.00
Office / Work Environment
5.00
Environmental Friendliness
5.00
Work-Life Balance
4.00
Company Image
4.00
Job Security
5.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
3.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Parking is offered Easy access to public transportation is offered Paid time off is offered
  • Company
    24-7 In Touch Contact Center
  • City
    Altamonte Springs
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

On site cafeteria is offered Free (company provided) Meals is offered Employee events is offered Pet friendly/Pets allowed is offered Free Snacks/Drinks is offered
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Suggestions for improvement

  • Better benefits and work/life balance.

What I like about the company

HR has been wonderful for huge life events like the death of my brother and some other family crises.

What I dislike about the company

Need better/more benefits, better sick day options, should provide free water, coffee and tea, better overflow parking, and stop changing schedules every 3 months.

Company Culture
2.00
Support from management
3.00
Teamwork
2.00
Freedom to work independently
2.00
Internal Communication
1.00
Gender Equality
4.00
Attitude towards older colleagues
3.00
Career Development
2.00
Overall compensation for your work
4.00
Office / Work Environment
2.00
Environmental Friendliness
1.00
Work-Life Balance
1.00
Company Image
2.00
Job Security
1.00
Handicapped Accessibility
4.00
Workplace Safety
1.00
Challenging Work
2.00
Inclusive / Diverse
4.00

The following benefits were offered to me

Parking is offered Easy access to public transportation is offered Desirable office location is offered Paid time off is offered Healthcare (including vision and dental) is offered
  • Company
    24-7 In Touch Contact Center
  • City
    Clearwater
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

Employee discounts is offered

Suggestions for improvement

  • Pay attention to you employees, put real air conditioning in the building not fans on the floors. Make sure the computers work properly and provide more parking. Better food options instead of junk food!

What I like about the company

Work was easy and atmosphere was comfortable

What I dislike about the company

They don’t care about their employees, everyone is a just a number. Training bad management have their own agendas and don’t really care to help someone move up to their desired position. HR is invasive and doesn’t accept doctors notes for illness. Myself and another person I know were admitted to the hospital and both of us were let go because they wouldn’t accept documentation.

Company Culture
4.00
Support from management
2.00
Teamwork
3.00
Freedom to work independently
4.00
Internal Communication
1.00
Gender Equality
4.00
Attitude towards older colleagues
4.00
Career Development
4.00
Overall compensation for your work
1.00
Office / Work Environment
1.00
Environmental Friendliness
1.00
Work-Life Balance
1.00
Company Image
2.00
Job Security
1.00
Handicapped Accessibility
4.00
Workplace Safety
3.00
Challenging Work
2.00
Inclusive / Diverse
4.00

The following benefits were offered to me

Easy access to public transportation is offered Tuition assistance is offered Paid time off is offered Healthcare (including vision and dental) is offered
  • Company
    24-7 In Touch Contact Center
  • City
    Altamonte Springs
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee

The following perks were offered to me

Employee discounts is offered
  • 12.Jan 2019
  • Employee

Suggestions for improvement

  • More assistance with keeping your current position if it is temp. Should be temp to hire.

What I like about the company

Everyone very friendly and really feels like a family. We all work together to meet the goal.

What I dislike about the company

Not keeping temp agents that obviously are exceeding expectations.

Company Culture
5.00
Support from management
5.00
Teamwork
5.00
Freedom to work independently
5.00
Internal Communication
5.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
5.00
Office / Work Environment
5.00
Environmental Friendliness
5.00
Work-Life Balance
3.00
Company Image
5.00
Job Security
2.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
5.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Parking is offered Easy access to public transportation is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    24-7 In Touch Contact Center
  • City
    Orlando
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

On site cafeteria is offered Health and wellness programs is offered Employee discounts is offered Employee events is offered

Suggestions for improvement

  • Make sure managers are fully qualified for the position and have the resources to assist those directly under them, equally and w/o prejudice

What I like about the company

Independence within your work shift (work alone or with others) Flexible schedules and dress code. Ease of access within the building. Onsite product events. Food trucks available every pay day. Varied business/employment opportunities.

What I dislike about the company

Such diversity among employee's can create "cliques". Team leads personal bias played too strong a roll in employee affairs. Management was often lacking with providing new information within a timely manner

Company Culture
4.00
Support from management
3.00
Teamwork
5.00
Freedom to work independently
5.00
Internal Communication
2.00
Gender Equality
4.00
Attitude towards older colleagues
4.00
Career Development
5.00
Overall compensation for your work
4.00
Office / Work Environment
4.00
Environmental Friendliness
5.00
Work-Life Balance
5.00
Company Image
5.00
Job Security
1.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
2.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Flex. working hours is offered Parking is offered Easy access to public transportation is offered Paid time off is offered Healthcare (including vision and dental) is offered
  • Company
    24-7 In Touch Contact Center
  • City
    Mesa
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee

The following perks were offered to me

Free (company provided) Meals is offered Health and wellness programs is offered Employee events is offered Free Snacks/Drinks is offered
  • 16.Dec 2018
  • Employee

Suggestions for improvement

  • Fire leadership, bulldoze it, and start over. If that’s too expensive, fix your AC problem at the Altamonte Springs campus. It’s nice to work somewhere where AC isn’t considered a luxury.

What I like about the company

I have nothing positive to say about 24-7 Intouch.

What I dislike about the company

Everything. Worst call center I’ve worked for.

Company Culture
1.00
Support from management
1.00
Teamwork
1.00
Freedom to work independently
1.00
Internal Communication
1.00
Gender Equality
1.00
Attitude towards older colleagues
1.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
1.00
Environmental Friendliness
1.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
1.00
Workplace Safety
1.00
Challenging Work
1.00
Inclusive / Diverse
1.00

The following benefits were offered to me

Parking is offered Paid time off is offered
  • Company
    24-7 In Touch Contact Center
  • City
    Altamonte Springs
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

Employee events is offered
  • 12.Nov 2018
  • Employee

Suggestions for improvement

  • Free lunches Better parking Higher compensation structures benefits packages

What I like about the company

Growth nd development
Easy to Understand
Promoting Internally
Overall excellence

What I dislike about the company

The favoritism, lack of development and overall stagnation

Company Culture
4.00
Support from management
1.00
Teamwork
3.00
Freedom to work independently
3.00
Internal Communication
3.00
Gender Equality
4.00
Attitude towards older colleagues
2.00
Career Development
5.00
Overall compensation for your work
1.00
Office / Work Environment
4.00
Environmental Friendliness
2.00
Work-Life Balance
1.00
Company Image
3.00
Job Security
4.00
Handicapped Accessibility
3.00
Workplace Safety
3.00
Challenging Work
4.00
Inclusive / Diverse
4.00
  • Company
    24-7 Intouch Contact Center
  • City
    Denver
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

Employee events is offered

Suggestions for improvement

  • Better training for supervisors including discrimination and how to promote within the organization. More focus should be placed on being a team and helping everyone to feel as though they are part of a team. Raises, or incentives, for longevity should be given. The environment needs to be one of empathy and compassion, especially when there is a death in the family of an employee, or they are very sick. Sick leave would be good to help improve the overall health of the office. Stop treating employees like robots and help them improve without micromanaging.

What I like about the company

It's a good place to start and you will normally get hired right away.

What I dislike about the company

Training for supervisors should include anything outlined in EEO. Promotions should be based on merit, rather than on friendship. The building needs to be repaired and is not safe during thunderstorms, as the roof leaks and the building will flood. The air quality needs to be checked, because of the leaking roof. Pay raises would be great, especially for longevity. Retention and employee happiness should be more of a concern.

Company Culture
1.00
Support from management
1.00
Teamwork
1.00
Freedom to work independently
1.00
Internal Communication
1.00
Gender Equality
3.00
Attitude towards older colleagues
1.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
2.00
Environmental Friendliness
1.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
4.00
Workplace Safety
3.00
Challenging Work
2.00
Inclusive / Diverse
1.00

The following benefits were offered to me

Parking is offered Easy access to public transportation is offered Paid time off is offered Healthcare (including vision and dental) is offered
  • Company
    24-7 In Touch Contact Center
  • City
    Tampa
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

On site cafeteria is offered Employee events is offered

Suggestions for improvement

  • Clean out your leadership group and consider better healthcare benefits.

What I like about the company

I made a lot of friends and I did learn a lot about myself, along with how to be a stronger person in general.

What I dislike about the company

The leadership group is a disaster, full of people who aren’t held accountable for the fact that they do nothing but gossip and sit on YouTube. The issue with bed bugs is just sad.

Company Culture
2.00
Support from management
1.00
Teamwork
1.00
Freedom to work independently
4.00
Internal Communication
2.00
Gender Equality
3.00
Attitude towards older colleagues
1.00
Career Development
3.00
Overall compensation for your work
3.00
Office / Work Environment
3.00
Environmental Friendliness
1.00
Work-Life Balance
3.00
Company Image
1.00
Job Security
3.00
Handicapped Accessibility
4.00
Workplace Safety
2.00
Challenging Work
1.00
Inclusive / Diverse
2.00

The following benefits were offered to me

Parking is offered Paid time off is offered Healthcare (including vision and dental) is offered
  • Company
    24-7 In Touch Contact Center
  • City
    Clearwater
  • Are you a Current or Former Employee?
    Former employee
  • Position
    C-Suite / Leadership

The following perks were offered to me

On site cafeteria is offered Health and wellness programs is offered Employee discounts is offered Employee events is offered

Suggestions for improvement

  • I would have quarterly meetings with employees and management to find out if changes should be made.

What I like about the company

There are a lot of great people that work there.

What I dislike about the company

There are too many to name! The communication should be improved upon, as well as making sure that management is held accountable for their actions.

Company Culture
2.00
Support from management
1.00
Teamwork
1.00
Freedom to work independently
5.00
Internal Communication
1.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
4.00
Overall compensation for your work
2.00
Office / Work Environment
3.00
Environmental Friendliness
1.00
Work-Life Balance
2.00
Company Image
1.00
Job Security
2.00
Handicapped Accessibility
2.00
Workplace Safety
5.00
Challenging Work
1.00
Inclusive / Diverse
5.00
  • Company
    24-7 In Touch Contact Center
  • City
    Altamonte Springs
  • Are you a Current or Former Employee?
    n/a
  • Position
    Employee