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24-7 Intouch Inc.:What's it like to work here?

United States Industry Manufacturing
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Reviews for 24-7 Intouch Inc.

Review factors

Feel-Good Factor

Company Culture
3.00
Support from management
1.00
Teamwork
4.00
Freedom to work independently
5.00
Internal Communication
2.00
Office / Work Environment
4.00
Environmental Friendliness
2.00
Work-Life Balance
1.00
Challenging Work
1.00
Inclusive / Diverse
5.00

Career factor

Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
1.00
Overall compensation for your work
1.00
Company Image
1.00
Job Security
4.00
Handicapped Accessibility
4.00
Workplace Safety
5.00
Benefits

The following benefits are offered

No flex. working hours No parking Easy access to public transportation No stock or equity options 401(k) in 1 of 1 reviews No onsite daycare facility No reimbursed daycare No ability to work remotely No desirable office location No tuition assistance No Paid Parental Leave No defined contribution company match/employer 401(k) match No flexible spending account Paid time off in 1 of 1 reviews Healthcare (including vision and dental) in 1 of 1 reviews No relocation allowance No life insurance

The following perks are offered

On site cafeteria in 1 of 1 reviews No meal or transportation allowance Health and wellness programs in 1 of 1 reviews No employee discounts Vehicle allowance in 1 of 1 reviews Employee events in 1 of 1 reviews No dogs allowed No fitness center on site No company provided food and/or drink
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Reviews

Suggestions for improvement

  • Higher standards in hiring, seriously a couple girls fought outside my training room and they still got to keep their jobs. Really utilize peoples education and experience. Actually enforce the dress code it doesn't have to be high school level but I literally saw someone in the shortest shorts I've ever seen in all my days; a potential client would not want to see that.

What I like about the company

The large amount of people in the company gives you opportunities to make decent work friends. They seem very eager to give people opportunities to move to different departments and discover what they really want to do. Some departments have a better company culture than others so it really depends which LOB you work for. The training was 2 weeks so I didn't feel like I wasn't educated before I was expected to take calls. Everyone in training is really supportive and try to help you feel comfortable.

What I dislike about the company

I disapprove of the mass hiring process I think it causes some people with experience or education to to pushed into departments where they are doing entry level work when they could be doing more. It is hard to be pushed into a department I have no passion for when there is a different department that I have experience in just because they are doing mass hires for one LOB. I also don't like the lack of enforcement of rules. I try to follow the rules but I get micromanaged but other employees are constantly ignoring them but nothing is ever said. So bad behavior is tolerated and it passes down to the next training group. I understand turnover is high in a call center but they are not going to run out of applicants in this stagnant market so hold them to a higher standard.

Company Culture
3.00
Support from management
1.00
Teamwork
4.00
Freedom to work independently
5.00
Internal Communication
2.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
4.00
Environmental Friendliness
2.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
4.00
Handicapped Accessibility
4.00
Workplace Safety
5.00
Challenging Work
1.00
Inclusive / Diverse
5.00

The following benefits were offered to me

401(k) is offered Paid time off is offered Healthcare (including vision and dental) is offered
  • Company
    24-7 Intouch Inc.
  • City
    Mesa
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

On site cafeteria is offered Health and wellness programs is offered Vehicle allowance is offered Employee events is offered
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