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24-7 Intouch Guatemala, Inc.:What's it like to work here?

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Reviews for 24-7 Intouch Guatemala, Inc.

Review factors

Feel-Good Factor

Company Culture
3.00
Support from management
1.00
Teamwork
2.00
Freedom to work independently
4.00
Internal Communication
1.00
Office / Work Environment
2.00
Environmental Friendliness
2.00
Work-Life Balance
3.00
Challenging Work
4.00
Inclusive / Diverse
5.00

Career factor

Gender Equality
4.00
Attitude towards older colleagues
4.00
Career Development
2.00
Overall compensation for your work
3.00
Company Image
2.00
Job Security
3.00
Handicapped Accessibility
3.00
Workplace Safety
3.00
Benefits

The following benefits are offered

No flex. working hours Parking in 1 of 1 reviews Easy access to public transportation No stock or equity options No defined contribution plans/company 401(k) No onsite daycare facility No reimbursed daycare No ability to work remotely No desirable office location No tuition assistance No Paid Parental Leave No defined contribution company match/employer 401(k) match No flexible spending account Paid time off in 1 of 1 reviews Healthcare (including vision and dental) in 1 of 1 reviews No relocation allowance No life insurance

The following perks are offered

On site cafeteria in 1 of 1 reviews No meal or transportation allowance No health and wellness programs No employee discounts Vehicle allowance in 1 of 1 reviews No employee events No dogs allowed No fitness center on site No company provided food and/or drink
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Reviews

  • 08.Dec 2016
  • Employee

Company Culture

Varies among campaigns, overall a positive, if immature, environment

Support from management

Frequent miscommunications between corporate, leadership, and agents. Consistent lack of communication overall

Teamwork

Again, varies among campaigns. When individuals are able to communicate, they work well and thrive.

Freedom to work independently

Most campaigns encourage you to make decisions independently of leadership. This can lead to errors, at times.

Internal Communication

Leadership does not communicate clearly with each other or with agents. Rules and procedures are subject to change frequently and with little notice.

Gender Equality

I have not seen or experienced any discrimination for people of any gender identity

Attitude towards older colleagues

During my time with 24/7, I worked with many older people, all of whom were appreciated and treated the same as younger employees.

Career Development

The company frequently promotes from within. However, they will deny applicants because they did not receive training the company has yet to provide. They will deny because they believe the applicant may be bored. There appears to be little rhyme or reason to the promotion selection besides favoritism.

Overall compensation for your work

All campaigns pay $10+ / hr and after 3 months you get pretty decent insurance.

Office / Work Environment

Four elevators, though usually two are down. After 6pm, heating is turned off. Lots of windows for natural light. PCs and Macs, often working though call systems may cause errors.

Environmental Friendliness

Recycling bins available but not always observed. Lights, TVs, computers left on for long periods without use.

Work-Life Balance

Typically understanding of personal issues that occur, including anxiety and depression. Family friendly, breastfeeding areas available, no daycare,

Company Image

Not really. The high turnover rate means that I often run into former employees who feel similarly to myself. The name of the company is known and people apologize when I say I worked there.

Job Security

The company appears to hire anyone who can type and speak at the same time. They won't fire you due to budget or restructuring. They will fire you for not knowing a rule that had not been communicated. They will fire you for getting sick on the job. They will fire you if it makes their work easier.

Handicapped Accessibility

There are ramps and wide doors for limited handicap access, as well as elevators. However, these elevators are prone to malfunction and there are no alternate routes except the seven flights of stairs.

Workplace Safety

Elevators get stuck and fall often. In emergency situations, such as an employee seizure, there is no clear procedure as understood by agents. Violent, potential police instances occur rarely and are typically resolved quickly.

Challenging Work

Varies among campaigns, fairly typical inbound customer service

Inclusive / Diverse

Accepting of employees of all ages, genders, races. Will work to accommodate all employees needs.

Suggestions for improvement

  • Consistency and communication are key, throughout the company. Also, you can't know if a system will work if you change it every couple of months. Try working the bugs out of one before overhauling to a new one.

What I like about the company

24-7 Intouch will hire almost anyone. Even if you don't fit well with the campaign you applied for, they will work to find one you'll work with. They are typically understanding of personal issues and will work to accommodate for disabilities as needed.

What I dislike about the company

24-7 Intouch does not communicate well among leadership or with employees. Rules and internal programs are subject to frequent change with little notice. In order to ensure something is resolved, one must do it themselves or remember to follow up frequently so as not to be lost.

Company Culture
3.00
Support from management
1.00
Teamwork
2.00
Freedom to work independently
4.00
Internal Communication
1.00
Gender Equality
4.00
Attitude towards older colleagues
4.00
Career Development
2.00
Overall compensation for your work
3.00
Office / Work Environment
2.00
Environmental Friendliness
2.00
Work-Life Balance
3.00
Company Image
2.00
Job Security
3.00
Handicapped Accessibility
3.00
Workplace Safety
3.00
Challenging Work
4.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Parking is offered Paid time off is offered Healthcare (including vision and dental) is offered
  • Company
    24-7 Intouch Guatemala, Inc.
  • City
    Aurora
  • Are you a Current or Former Employee?
    Former job since 2016
  • Position
    Employee
  • Department
    PR/communication

The following perks were offered to me

On site cafeteria is offered Vehicle allowance is offered
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