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24-7intouch:What's it like to work here?

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Review averages

  • 51 employees say

    Excellent (20)
    39.21568627451%
    Good (12)
    23.529411764706%
    Satisfactory (11)
    21.56862745098%
    Subpar (8)
    15.686274509804%
    3.42
  • 2 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (1)
    50%
    Subpar (1)
    50%
    2.29

Reviews for 24-7intouch

Reviews - What employees say

3.42 Employees say
2.29 Applicants say
  • 10.Nov 2019
  • Employee

Company Culture

It’s hypocritical! They don’t follow their own values in treatment of their employees! The atmosphere had gotten bleak over time. It became a place where people wanted to leave before they even clocked in.

Support from management

There really wasn’t much support. Even if you did well they would always pick you apart. Even if you were just under the metrics you would often get grilled for it. They were always in meetings so it was hard to find one to talk to.

Teamwork

There was nothing promoting teamwork. With their unfair metrics that were impossible to hit, it was more like competition and keeping your scores high enough above others were you wouldn’t worry about getting fired.

Freedom to work independently

You can’t work independently with constant monitoring of your availability by management and having them come up to you if you made a mistake and questioning you. I felt like a robot being checked if I should be scrapped.

Internal Communication

Their computers often broke down. They were very disorganized and you would be lucky to get a manager if you needed one before a customer gave up. It was very hard to find time to dispute any issues like payroll or attendance points because you were always expected be on the phones.

Gender Equality

No. There were very few managers that were female and many good workers that were women who never got considered for a promotion. It felt like if you were a woman you would be stuck in the lowest position forever.

Attitude towards older colleagues

Older workers didn’t get raises for seniority with the company. I don’t remember seeing any managers past the age of 50.

Career Development

There was lack of opportunity for advancement, promotions were few and far.

Overall compensation for your work

Most call centers offer a better base salary. Was only paid a couple dollars above minimum wage per hour. No raises or bonuses

Office / Work Environment

Building is located in a sketchy part of town. You have to watch your step in case of heroin needles. The building looked run down and had some bug infestations from time to time. Level one workers had no time to use the amenities, we were always on the phones. I often felt unsafe getting to work because of screaming addicts around the area.

Environmental Friendliness

They don’t allow any paper, so it’s not really used up. Other than that the equipment seemed years past its time and should have been replaced.

Work-Life Balance

Schedules changed often. You had to show up on holidays for regular pay for the whole shift if you were scheduled. Unreasonable working hours could mean you never see your family but it was very hard to change to a regular 8 to 5 or 9 to 6 schedule because everyone wants those hours. It was near impossible to get a day off and forget about getting a weekend day off.

Company Image

I felt ashamed. Being a CSR 1 looks terrible on a resume. General employee treatment made me feel like a worthless human being.

Job Security

Impossible metrics. I would occasionally see mass firings or hear about them.

Handicapped Accessibility

Some parts of the building needed stairs to get to certain places and from what I remember, I think there were only wheelchair access buttons on the inside of the building.

Workplace Safety

Saw a coworker next to me get shocked by his keyboard. Ambulances would occasionally come to the building and haul people out, my guess is from the stress.

Challenging Work

The workload was extreme with back to back calls. The metrics were impossible to meet, but the work it’s self was very monotonous, repetitive, and boring.

Inclusive / Diverse

They have some diversity, but heard a lot of complaints of racism from coworkers. Few female managers.

Suggestions for improvement

  • Treat employees like human beings and value them more. Give them more schedule flexibility, offer bonuses and raises, and give them better break times. 7 minutes per day for the bathroom is not enough to recuperate from a high stress job like customer service. It just can’t be done.

What I like about the company

Honestly nothing.

What I dislike about the company

It was an extremely stressful job for little pay and horrible treatment from upper management. It was a soul crushing job.

Company Culture
1.00
Support from management
1.00
Teamwork
1.00
Freedom to work independently
1.00
Internal Communication
1.00
Gender Equality
1.00
Attitude towards older colleagues
1.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
1.00
Environmental Friendliness
2.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
2.00
Workplace Safety
2.00
Challenging Work
1.00
Inclusive / Diverse
2.00

The following benefits were offered to me

Paid time off is offered Healthcare (including vision and dental) is offered
  • Company
    24-7 Intouch
  • City
    Mesa
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • Department
    Others

Suggestions for improvement

  • There is a very hard push for efficiency that needs to lax by about 10%

What I like about the company

I’ve worked for the same company in Texas and now in Colorado. This an amazing company to work for no matter the location! The environment is incredible! The people that you work with are awesome, my boss, the operations manager and the pay!! The hours are based on your availability. Also, they have different campaigns to choose from, so you can choose what you do! If you get sick of one campaign or find that is not the right fit, then switch it up and switch up your life! There are great benefits, pto and opportunities to grow within the company!!

What I dislike about the company

Your schedule will change every quarter based on your ranking! This is not necessarily a bad thing when you’re a badass,}

Company Culture
5.00
Support from management
5.00
Teamwork
5.00
Freedom to work independently
5.00
Internal Communication
5.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
5.00
Office / Work Environment
5.00
Environmental Friendliness
5.00
Work-Life Balance
5.00
Company Image
5.00
Job Security
5.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
3.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Parking is offered Easy access to public transportation is offered 401(k) is offered Desirable office location is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    24/7 intouch
  • City
    Aurora
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee

The following perks were offered to me

On site cafeteria is offered Health and wellness programs is offered Employee discounts is offered Vehicle allowance is offered Employee events is offered Pet friendly/Pets allowed is offered

Suggestions for improvement

  • I think the biggest improvement would be the ability to have a permenant schedule instead of it changing on a weekly basis. Ita hard to make doctors appointments or even plans because your schedule can changw at the last minute. Also the computer equipment needa to be updated so that we could be more proficent.

What I like about the company

Very flexiable with scheduling. They are also very understanding should a personal or medical issue arrise and you need time off. Also works around any disabilites you may have.

What I dislike about the company

Management should keep employees more update on changes that are made by yhr client so that we are aware of them before a problem arrises.

Company Culture
3.00
Support from management
3.00
Teamwork
3.00
Freedom to work independently
3.00
Internal Communication
3.00
Gender Equality
3.00
Attitude towards older colleagues
3.00
Career Development
3.00
Overall compensation for your work
2.00
Office / Work Environment
3.00
Environmental Friendliness
3.00
Work-Life Balance
3.00
Company Image
2.00
Job Security
2.00
Handicapped Accessibility
3.00
Workplace Safety
3.00
Challenging Work
3.00
Inclusive / Diverse
3.00

The following benefits were offered to me

Flex. working hours is offered Parking is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    24-7 Intouch
  • City
    Largo
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

On site cafeteria is offered Health and wellness programs is offered Employee discounts is offered Employee events is offered

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Review averages

  • 51 employees say

    Excellent (20)
    39.21568627451%
    Good (12)
    23.529411764706%
    Satisfactory (11)
    21.56862745098%
    Subpar (8)
    15.686274509804%
    3.42
  • 2 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (1)
    50%
    Subpar (1)
    50%
    2.29

kununu score comparisons

24-7intouch
3.38
53 reviews

Industry average (Consulting)
3.78
115,149 reviews

kununu average
3.39
3,804,000 reviews