- 24-7 Intouch10.Nov 2019
It’s hypocritical! They don’t follow their own values in treatment of their employees! The atmosphere had gotten bleak over time. It became a place where people wanted to leave before they even clocked in.
Support from management
There really wasn’t much support. Even if you did well they would always pick you apart. Even if you were just under the metrics you would often get grilled for it. They were always in meetings so it was hard to find one to talk to.
There was nothing promoting teamwork. With their unfair metrics that were impossible to hit, it was more like competition and keeping your scores high enough above others were you wouldn’t worry about getting fired.
Freedom to work independently
You can’t work independently with constant monitoring of your availability by management and having them come up to you if you made a mistake and questioning you. I felt like a robot being checked if I should be scrapped.
Their computers often broke down. They were very disorganized and you would be lucky to get a manager if you needed one before a customer gave up. It was very hard to find time to dispute any issues like payroll or attendance points because you were always expected be on the phones.
No. There were very few managers that were female and many good workers that were women who never got considered for a promotion. It felt like if you were a woman you would be stuck in the lowest position forever.
Attitude towards older colleagues
Older workers didn’t get raises for seniority with the company. I don’t remember seeing any managers past the age of 50.
There was lack of opportunity for advancement, promotions were few and far.
Overall compensation for your work
Most call centers offer a better base salary. Was only paid a couple dollars above minimum wage per hour. No raises or bonuses
Office / Work Environment
Building is located in a sketchy part of town. You have to watch your step in case of heroin needles. The building looked run down and had some bug infestations from time to time. Level one workers had no time to use the amenities, we were always on the phones. I often felt unsafe getting to work because of screaming addicts around the area.
They don’t allow any paper, so it’s not really used up. Other than that the equipment seemed years past its time and should have been replaced.
Schedules changed often. You had to show up on holidays for regular pay for the whole shift if you were scheduled. Unreasonable working hours could mean you never see your family but it was very hard to change to a regular 8 to 5 or 9 to 6 schedule because everyone wants those hours. It was near impossible to get a day off and forget about getting a weekend day off.
I felt ashamed. Being a CSR 1 looks terrible on a resume. General employee treatment made me feel like a worthless human being.
Impossible metrics. I would occasionally see mass firings or hear about them.
Some parts of the building needed stairs to get to certain places and from what I remember, I think there were only wheelchair access buttons on the inside of the building.
Saw a coworker next to me get shocked by his keyboard. Ambulances would occasionally come to the building and haul people out, my guess is from the stress.
The workload was extreme with back to back calls. The metrics were impossible to meet, but the work it’s self was very monotonous, repetitive, and boring.
Inclusive / Diverse
They have some diversity, but heard a lot of complaints of racism from coworkers. Few female managers.
Suggestions for improvement
- Treat employees like human beings and value them more. Give them more schedule flexibility, offer bonuses and raises, and give them better break times. 7 minutes per day for the bathroom is not enough to recuperate from a high stress job like customer service. It just can’t be done.
What I like about the company
What I dislike about the company
It was an extremely stressful job for little pay and horrible treatment from upper management. It was a soul crushing job.
The following benefits were offered to me
- Company24-7 Intouch
- Are you a Current or Former Employee?Former employee