- A Place for Mom08.Dec 2016
Suggestions for improvement
- more community involvement from the front line workers.
This employer called the entire call center into a conference room and laid them off while the HR department conveniently cleaned out all cubicles and emptied possessions into boxes. Employees were then shown the door and security badges confiscated.
KPI structures were unrealistic and the penalty for not reaching them was a written warning that could lead to termination.