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AAA Northern New England:What's it like to work here?

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AAA Northern New EnglandAAA Northern New EnglandAAA Northern New England
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Review averages

  • 3 employees say

    Excellent (0)
    0%
    Good (1)
    33.333333333333%
    Satisfactory (0)
    0%
    Subpar (2)
    66.666666666667%
    2.33
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

Reviews for AAA Northern New England

Reviews - What employees say

2.33 Employees say
0.00 Applicants say
  • 17.Jan 2018
  • Employee

Company Culture

With your fellow drivers it's awesome. It's a brotherhood and everyone watches out for each other.
Everything else, not at all. Upper management can be outright hostile at times. Do something right? Their success.
Do something wrong? How dare you.
Anything that goes wrong is your fault. Even if it's someone else's fault, or you didn't know something. You should've been a mind reader.

Support from management

Unless it benefits them, there isn't any.

Teamwork

With fellow drivers it's usually awesome.
With dispatch it can be great.
You can guess where this is going about upper management.

Freedom to work independently

When you're on the road, you're by yourself. You're running the calls and handling it yourself. But your other drivers are there and more than willing to come help if you need a hand.

Internal Communication

With dispatch it's fine 90% of the time.
Upper management, forget it.
They're "available to reach 24/7". But good luck getting a hold of them. They all like to ignore their phones.
Didn't know something? You should've been a mind reader.

Gender Equality

Some of the best drivers they ever had were female. That being said, they haven't had a women tow driver in 10 years, and they won't do anything about it if you're sexually harassed by customers.

Attitude towards older colleagues

Some of the older guys are the best source of information and can be your best friends.
But there retirement option sucks and the job takes a toll on you physically and mentally.

Career Development

There's nowhere to go.

Overall compensation for your work

Pay sucks. You don't make enough for it to be worth the risk and damage you take.

Office / Work Environment

It's not your traditional office environment.
You're out in the elements everyday, any hour of the day. You don't get to call out for a blizzard, because you're the one working it.

Environmental Friendliness

N/A. It's a trucking job. They run diesel for the big trucks, but the smaller ones aren't exactly fuel efficient.

Work-Life Balance

You don't physically take your work home with you. But you're going to take the stress and it's going to eat at you.

Company Image

The company cares about its customers. But they don't cars about you.

Job Security

Cars will always brake down. But the auto industry is moving further and further away from driven vehicles, and 20 years from now, tow trucks will be outdated.

Handicapped Accessibility

There's no accommodations for disabled employees or applicants. Trucks aren't equipped for disabled customers.

Workplace Safety

For a driver, you're playing frogger. You're the frog, on 295. The cars go a lot faster and you only get one life.

Challenging Work

The work is challenging and the satisfaction is very rewarding.
Unfortunately, the pay isn't.

Inclusive / Diverse

Not a single driver who wasn't male, white and between 20-65.

Suggestions for improvement

  • Replace upper management, and remove the company from California. California and management only care about the numbers. They don't care how they get those numbers.

What I like about the company

The customer service aspect. Helping people everyday was an amazing feeling.

What I dislike about the company

I'll give you three guesses.

At the end of the day, it's just not worth it.

Company Culture
2.00
Support from management
1.00
Teamwork
2.00
Freedom to work independently
3.00
Internal Communication
1.00
Gender Equality
2.00
Attitude towards older colleagues
3.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
2.00
Environmental Friendliness
1.00
Work-Life Balance
2.00
Company Image
3.00
Job Security
1.00
Handicapped Accessibility
1.00
Workplace Safety
1.00
Challenging Work
4.00
Inclusive / Diverse
1.00

The following benefits were offered to me

is offered is offered is offered is offered
  • Company
    AAA Northern New England
  • City
    Portland
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • Department
    Others

The following perks were offered to me

is offered is offered is offered
  • 07.Mar 2017
  • Employee

What I dislike about the company

No chain of command and not one report was conclusive of results. Never knew actual ranking and not enough training.

Company Culture
2.00
Support from management
1.00
Teamwork
2.00
Freedom to work independently
2.00
Internal Communication
2.00
Gender Equality
1.00
Attitude towards older colleagues
1.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
1.00
Environmental Friendliness
1.00
Work-Life Balance
1.00
Company Image
2.00
Job Security
1.00
Handicapped Accessibility
3.00
Workplace Safety
1.00
Challenging Work
1.00
Inclusive / Diverse
1.00

The following benefits were offered to me

is offered is offered is offered
  • Company
    AAA Northern New England
  • City
    Portland
  • Are you a Current or Former Employee?
    Former job since 2017
  • Position
    Not specified
  • 09.Feb 2016
  • Employee

CSR

3.83

What I like about the company

I loved working for AAA

What I dislike about the company

Really no bad points.

Company Culture
5.00
Support from management
3.00
Teamwork
4.00
Freedom to work independently
4.00
Internal Communication
5.00
Gender Equality
4.00
Attitude towards older colleagues
4.00
Career Development
4.00
Overall compensation for your work
4.00
Office / Work Environment
3.00
Environmental Friendliness
5.00
Work-Life Balance
4.00
Company Image
3.00
Job Security
4.00
Handicapped Accessibility
3.00
Workplace Safety
4.00
Challenging Work
3.00
Inclusive / Diverse
3.00

The following benefits were offered to me

is offered is offered is offered is offered is offered is offered is offered is offered is offered is offered is offered is offered
  • Company
    AAA Northern New England
  • City
    Portland
  • Are you a Current or Former Employee?
    Former job since 2014
  • Position
    Others
  • Department
    Others

The following perks were offered to me

is offered is offered is offered is offered

Other company profiles

Review averages

  • 3 employees say

    Excellent (0)
    0%
    Good (1)
    33.333333333333%
    Satisfactory (0)
    0%
    Subpar (2)
    66.666666666667%
    2.33
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

kununu score comparisons

AAA Northern New England
2.33
3 reviews

Industry average (Civic & Social Organizations/Non-profits)
3.51
9,071 reviews

kununu average
3.28
2,614,000 reviews