- AAA Northern New England17.Jan 2018
With your fellow drivers it's awesome. It's a brotherhood and everyone watches out for each other.
Everything else, not at all. Upper management can be outright hostile at times. Do something right? Their success.
Do something wrong? How dare you.
Anything that goes wrong is your fault. Even if it's someone else's fault, or you didn't know something. You should've been a mind reader.
Support from management
Unless it benefits them, there isn't any.
With fellow drivers it's usually awesome.
With dispatch it can be great.
You can guess where this is going about upper management.
Freedom to work independently
When you're on the road, you're by yourself. You're running the calls and handling it yourself. But your other drivers are there and more than willing to come help if you need a hand.
With dispatch it's fine 90% of the time.
Upper management, forget it.
They're "available to reach 24/7". But good luck getting a hold of them. They all like to ignore their phones.
Didn't know something? You should've been a mind reader.
Some of the best drivers they ever had were female. That being said, they haven't had a women tow driver in 10 years, and they won't do anything about it if you're sexually harassed by customers.
Attitude towards older colleagues
Some of the older guys are the best source of information and can be your best friends.
But there retirement option sucks and the job takes a toll on you physically and mentally.
There's nowhere to go.
Overall compensation for your work
Pay sucks. You don't make enough for it to be worth the risk and damage you take.
Office / Work Environment
It's not your traditional office environment.
You're out in the elements everyday, any hour of the day. You don't get to call out for a blizzard, because you're the one working it.
N/A. It's a trucking job. They run diesel for the big trucks, but the smaller ones aren't exactly fuel efficient.
You don't physically take your work home with you. But you're going to take the stress and it's going to eat at you.
The company cares about its customers. But they don't cars about you.
Cars will always brake down. But the auto industry is moving further and further away from driven vehicles, and 20 years from now, tow trucks will be outdated.
There's no accommodations for disabled employees or applicants. Trucks aren't equipped for disabled customers.
For a driver, you're playing frogger. You're the frog, on 295. The cars go a lot faster and you only get one life.
The work is challenging and the satisfaction is very rewarding.
Unfortunately, the pay isn't.
Inclusive / Diverse
Not a single driver who wasn't male, white and between 20-65.
Suggestions for improvement
- Replace upper management, and remove the company from California. California and management only care about the numbers. They don't care how they get those numbers.
What I like about the company
The customer service aspect. Helping people everyday was an amazing feeling.
What I dislike about the company
I'll give you three guesses.
At the end of the day, it's just not worth it.
The following benefits were offered to me
- CompanyAAA Northern New England
- Are you a Current or Former Employee?Former employee