- Accredo Specialty Pharmacy10.May 2016
Employees don't feel valued because they are the lowest paid in the industry. Everything else, the pizza, the cups, it's just fluff.
Support from management
Floor supervisors play favorites. They give the easy work a select few, not performance- based.
Team members very supportive of each other
Freedom to work independently
As previously stated, fairness is not a consideration used to assign work.
Women are offered training and ability to advance. How far depends on their education level.
Attitude towards older colleagues
Senior workers do not advance.
Company offers training for other positions.
Overall compensation for your work
Benefits were decent and low cost to employee. But the wages are the lowest in this industry. Considering how challenging the job is, if the company paid more and kept the people who knew how to prevent issues it would be a more rewarding job. Instead of rewarding for a job done well, they reward those who met all the metrics but accomplished nothing for the patient. Remembering to say the company name and keep the call under 2.5 minutes is more important than actually resolving a problem. It must be since those are the people who advance.
Office / Work Environment
Noise excessive for call center. Climate not well - controlled. Lighting is fine, if a bit bright. Pretty sure the ventilation makes people sick. No allergies since quitting.
People in low income areas trained. I like that. But use of Styrofoam shipping boxes is awful for environmental protection.
Mandatory OT routinely. Days off only approved if you put your request in on January 2, and only if favorites didn't ask for same days.
No one I ever spoke to wanted to stay. The reality is if you do your job the way it needs to be done to best serve the patient then you won't make it with this company. And the stress level is so high that it isn't worth it to be paid such a low wage.
Right after I left over 200 positions were eliminated.
The facility itself is very accessible. Getting into the building from the giant parking lot or if you need public transportation will be extremely difficult.
The work is mentally and emotionally challenging. At the end of a successful day where you helped resolve significant problems you feel very good. Drained, but good. Even if the company probably penalized you for the length of time it took to resolve someone's 2 month long issue.
Suggestions for improvement
- Change your metrics to include an actual resolution for the patient's problem. Stop rewarding laziness. Stop promoting people without testing them for knowledge base about the insurance industry. PAY them what other insurance companies pay, considering they do 3 times the work. Stop using Styrofoam.
What I like about the company
The insurance was at low cost to employees and 401K was matched.
What I dislike about the company
Their metrics are impossible to meet unless you simply don't do your job (but you fake it well enough for the audit).
The following benefits were offered to me
- CompanyAccredo Specialty Pharmacy
- Are you a Current or Former Employee?Former job since 2014