- aerogrow24.Oct 2017
Suggestions for improvement
- I think upper management needs to get with the times. It seems like the men that make up management are stuck in the 1990's, in terms of ideas on keeping employees, motivating employees and branching out with new ways to support their employees.
What I like about the company
The Pro's Are:
Bonus' are given twice a year
Commission on sales, when working as a customer service rep
Flexibility on start time
What I dislike about the company
I worked as a customer support rep for 2 years.
I got a review after 9 to 10 months and then I never had one again.
I had to ask for a raise and one time I did not get the raise. The supervisor said that I had not learned anything new. But 5 new scott's products were added to our work load and I helped with training new hires. I helped with training at least 3 times. This involved training on the different gardens, training on the different email software, ordering software and the additional products that AeroGrow sells.
Management decided to move 8 customer service reps into a board room. Over the holiday's the # will increase to 12 csr. The room becomes extremely noisy and it is Freezing Cold. Some of the Rep's brought in heaters or electric blankets to keep warm.
Upper Management doesn't seem to care about keeping good csr's, it seems like all of the csr's are expendable and un-appreciated.
One csr is allowed to work from home, but no one else was able to .
The following benefits were offered to me
- Are you a Current or Former Employee?Former job since 2017