Stepping stone positions only. Don't expect promotions unless you want to hang around for a long time....
Support from management
Many leaders in positions due to tenure or relationships with previous leaders. Wrong people for the wrong job!
Teams were comprised of either long term (negative or poor performing) employees that were never reprimanded or new employees that leave after 6 months due to poor teamwork. No team identities or relationships amongst other teams.
Freedom to work independently
Workload split unevenly as well as money for bonuses. Consistently shifting priorities allow for now long term culture. Work is mundane and boring.
Almost all communication is by email; hardly any team meetings and most communication is top down with email approaches. No communication between teams which creates rifts in the relationships
Everyone is treated equally, but previous supervisors did favor certain employees.
Attitude towards older colleagues
Will let you work there forever, even if you cant meet operational goals or mandatory metrics.
Worst part of the company. You can get promoted through layoffs (over 35 in one year in a small company), or cross training into another section. No training to speak of, no OJT, not follow-on training, no promotion opportunities, and absolutely no professional development due to poor attrition and retention rates.
Overall compensation for your work
Fair. basic industry standards and a 3% match on 401 K, but you have to wait 4 years to get 100% invested. Decent on the job coverage for STD, Term Life, and ADD. There is also a VERY SMALL tuition reimbursement program (100 dollars per year)
Office / Work Environment
Roomy call center; antiquated equipment causes delays and numerous issues that can impact processes.
Standard industry practices
Shift bids and flexible schedules (depending on position) allows for a good rotation between personal and professional obligations
Read the reviews; typical call center with poor training, no promotional growth, and large attrition rates.
Multiple layoffs every January. Nearly 35-40 in one year alone to save money. No notice given until after Christmas. This way, they ensure they have call center coverage for those that consistently call out sick due to bogus medical issues.
Ask for anything and you get it. need a special desk, fancy chair, or glare screens, just ask and they spend the money on it.
The building was on the 3rd floor of a dated building. elevators constantly broke down with people getting stuck inside. cleaning staff would leave bathrooms dirty and without toilet paper, and the entire call center had no working fire alarms. If you smell smoke or see fire, you wouldn't know. Building is just plain dated. Good little café though with a great crew.
Mundane and repetitive work depending on the job position filled.
Inclusive / Diverse
Very diverse organization (Scottsdale). For the most part, everyone gets along.
Suggestions for improvement
- If you have never worked before or need a job for 3-6 months, then this is an decent job. Long term employment is not possible as there are no promotions. A title change is not a promotion. It basically takes someone getting laid off to get a new position. Finally, this company would suck up new chances to bring in new clients or buy new computer systems without consulting the end user or making sure they had enough staff. Mandatory OT was forced as they could not even pay nearly triple time to get employees to stay. Good people at the junior level makes for good short term consideration
What I like about the company
The staff was great. The new employees would come in motivated and ready to work. That lasted about 6 months. Great diversity and for the most part, everyone got along and formed bonds. Some positions had telecommuting options as well.
What I dislike about the company
First and foremost, there was zero accountability. Employees would curse or yell at customers and would never be punished. Extreme favoritism by poor supervisors or above who are not qualified to be in their position. There was hardly any training and virtually no professional development. Layoffs were consistent, so you never felt safe. There was one training class in an entire year. The CEO would never stop and take time to talk to the junior employees, plus rules were not the same between the call center and the corporate headquarters. Recruiting was a joke as the attrition and retention rates would get poorer every cycle. On average, it would take over 2 months to get a entry level job for $13.00 per hour. The claims department was poorly ran and caused nearly all the complaints, but they were NEVER held accountable.