Skip over menu?
  

AGIA AFFINITY SERVICES:What's it like to work here?

United States Industry Insurance
Skip over sub-menu?
AGIA AFFINITY SERVICESAGIA AFFINITY SERVICESAGIA AFFINITY SERVICES
This company does not
provide content for this profile
Is this Your Company?
Claim your profile now

Review averages

  • 2 employees say

    Excellent (0)
    0%
    Good (1)
    50%
    Satisfactory (0)
    0%
    Subpar (1)
    50%
    2.44
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

Reviews for AGIA AFFINITY SERVICES

Reviews - What employees say

2.44 Employees say
0.00 Applicants say
  • 29.Nov 2016
  • Employee

Company Culture

Company culture has gone down management likes to stay in their little bubble. They do not like feedback or to be told what they are doing is incorrect

Teamwork

Most try others just don't care.

Internal Communication

No communication whatsoever.

Career Development

No room for advancement.

Company Culture
1.00
Support from management
1.00
Teamwork
3.00
Freedom to work independently
1.00
Internal Communication
1.00
Gender Equality
1.00
Attitude towards older colleagues
1.00
Career Development
1.00
Overall compensation for your work
3.00
Office / Work Environment
1.00
Environmental Friendliness
1.00
Work-Life Balance
3.00
Company Image
3.00
Job Security
2.00
Handicapped Accessibility
4.00
Workplace Safety
4.00
Challenging Work
2.00
Inclusive / Diverse
1.00

The following benefits were offered to me

is offered is offered is offered is offered is offered is offered is offered
  • Company
    AGIA AFFINITY SERVICES
  • City
    Scottsdale
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

is offered
  • 12.Dec 2015
  • Employee

Company Culture

Stepping stone positions only. Don't expect promotions unless you want to hang around for a long time....

Support from management

Many leaders in positions due to tenure or relationships with previous leaders. Wrong people for the wrong job!

Teamwork

Teams were comprised of either long term (negative or poor performing) employees that were never reprimanded or new employees that leave after 6 months due to poor teamwork. No team identities or relationships amongst other teams.

Freedom to work independently

Workload split unevenly as well as money for bonuses. Consistently shifting priorities allow for now long term culture. Work is mundane and boring.

Internal Communication

Almost all communication is by email; hardly any team meetings and most communication is top down with email approaches. No communication between teams which creates rifts in the relationships

Gender Equality

Everyone is treated equally, but previous supervisors did favor certain employees.

Attitude towards older colleagues

Will let you work there forever, even if you cant meet operational goals or mandatory metrics.

Career Development

Worst part of the company. You can get promoted through layoffs (over 35 in one year in a small company), or cross training into another section. No training to speak of, no OJT, not follow-on training, no promotion opportunities, and absolutely no professional development due to poor attrition and retention rates.

Overall compensation for your work

Fair. basic industry standards and a 3% match on 401 K, but you have to wait 4 years to get 100% invested. Decent on the job coverage for STD, Term Life, and ADD. There is also a VERY SMALL tuition reimbursement program (100 dollars per year)

Office / Work Environment

Roomy call center; antiquated equipment causes delays and numerous issues that can impact processes.

Environmental Friendliness

Standard industry practices

Work-Life Balance

Shift bids and flexible schedules (depending on position) allows for a good rotation between personal and professional obligations

Company Image

Read the reviews; typical call center with poor training, no promotional growth, and large attrition rates.

Job Security

Multiple layoffs every January. Nearly 35-40 in one year alone to save money. No notice given until after Christmas. This way, they ensure they have call center coverage for those that consistently call out sick due to bogus medical issues.

Handicapped Accessibility

Ask for anything and you get it. need a special desk, fancy chair, or glare screens, just ask and they spend the money on it.

Workplace Safety

The building was on the 3rd floor of a dated building. elevators constantly broke down with people getting stuck inside. cleaning staff would leave bathrooms dirty and without toilet paper, and the entire call center had no working fire alarms. If you smell smoke or see fire, you wouldn't know. Building is just plain dated. Good little café though with a great crew.

Challenging Work

Mundane and repetitive work depending on the job position filled.

Inclusive / Diverse

Very diverse organization (Scottsdale). For the most part, everyone gets along.

Suggestions for improvement

  • If you have never worked before or need a job for 3-6 months, then this is an decent job. Long term employment is not possible as there are no promotions. A title change is not a promotion. It basically takes someone getting laid off to get a new position. Finally, this company would suck up new chances to bring in new clients or buy new computer systems without consulting the end user or making sure they had enough staff. Mandatory OT was forced as they could not even pay nearly triple time to get employees to stay. Good people at the junior level makes for good short term consideration

What I like about the company

The staff was great. The new employees would come in motivated and ready to work. That lasted about 6 months. Great diversity and for the most part, everyone got along and formed bonds. Some positions had telecommuting options as well.

What I dislike about the company

First and foremost, there was zero accountability. Employees would curse or yell at customers and would never be punished. Extreme favoritism by poor supervisors or above who are not qualified to be in their position. There was hardly any training and virtually no professional development. Layoffs were consistent, so you never felt safe. There was one training class in an entire year. The CEO would never stop and take time to talk to the junior employees, plus rules were not the same between the call center and the corporate headquarters. Recruiting was a joke as the attrition and retention rates would get poorer every cycle. On average, it would take over 2 months to get a entry level job for $13.00 per hour. The claims department was poorly ran and caused nearly all the complaints, but they were NEVER held accountable.

Company Culture
2.00
Support from management
3.00
Teamwork
2.00
Freedom to work independently
3.00
Internal Communication
2.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
1.00
Overall compensation for your work
2.00
Office / Work Environment
4.00
Environmental Friendliness
4.00
Work-Life Balance
4.00
Company Image
2.00
Job Security
1.00
Handicapped Accessibility
4.00
Workplace Safety
2.00
Challenging Work
3.00
Inclusive / Diverse
5.00

The following benefits were offered to me

is offered is offered is offered is offered is offered is offered is offered is offered
  • Company
    AGIA AFFINITY SERVICES
  • City
    Scottsdale
  • Are you a Current or Former Employee?
    Former job since 2011
  • Position
    Others
  • Department
    Others

The following perks were offered to me

is offered

Other company profiles


Other visitors also viewed

Review averages

  • 2 employees say

    Excellent (0)
    0%
    Good (1)
    50%
    Satisfactory (0)
    0%
    Subpar (1)
    50%
    2.44
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

kununu score comparisons

AGIA AFFINITY SERVICES
2.44
2 reviews

Industry average (Insurance)
3.34
35,384 reviews

kununu average
3.28
2,611,000 reviews