- Alfred Angelo Bridal22.Dec 2015
Customers had to option to review us and take surveys, with over 30 overwhelmingly positive reviews, I received no commendation from management. Reviews get sent to all facets of upper management.
Support from management
Management is poorly trained and constantly berated by upper management, which gets passed on to stylists. Management dislikes dealing with difficult customers, would rather pass it off to their lower employees.
The other stylists and I worked great together in order to keep the store running
Freedom to work independently
Brides are given to top stylists, bridesmaids are given to new stylists. They claim a system of rotation but lack the necessary trained staff to maintain order.
Items are often discontinued and prices are changed without notice, making a lot of room for angry customers.
Favoritism exists largely from the top down
Overall compensation for your work
Unfair compensation. 4% commission on low prices, doesn't come in until 4 months after the sale. Top stylists carry the brunt of the work, making compensation even more unfair.
Office / Work Environment
Computer system horribly out of date, runs on a black and green screen, doesn't allow a mouse making work extremely difficult. Computer system difficult to understand, uses plenty of abbreviations with no legend and no one to obtain that info from and tech support staff is simply unavailable. When checking a customers order status, it reads as one letter such as "C" or "W" or "G", so after a year of working there I never learned how to accurately check the order status because no one knew what these letters meant. Except for "X", that means "cancelled".
We go through multiple packages of paper a day due to the old system. Everything must be printed. We wasted so much paper
Full time employees are allowed vacation time. Working over 40 hours a week for a year "didn't qualify" me for full time. I was never able to receive benefits because I wasn't technically "full time" to them. As a stylist you earn minimum wage plus a 4% commission. With some of the highest sales, I still wasn't making enough to live off of. Commission takes 4 months to come in. If you sell a $1000 dress, you get $40 in 4 months. Due to drops in store volume, only select stylists are called to work during the week in order to raise chances of making a sale. During these days it is 1 stylist and 1 manager in the store all day, so unless you are a top stylist, you won't get enough hours. And when you do come in during the week, you may get 1 customer who is picking up their dress, not a lot of sales to be made. However, someone coming in to try on dresses on a Wednesday is way more likely to buy. No breaks on weekends.
Reflects a good image at first glance. Spending time in the store will show you otherwise. Too high class for target market, making customers confused at arrival.
If you sell, you stay
Suggestions for improvement
- Fix commissions to be paid at point of sale. Relocate warehouses to US. Fix website so customers don't make appointments when the store is closed. Take care of your employees who sell for you and stop illegally holding benefits from people
What I like about the company
I wish I had something good to say...
What I dislike about the company
The structure, the systems, lack of employee recognition
- CompanyAlfred Angelo Bridal
- Are you a Current or Former Employee?Former job since 2014