You will get no support from management. They are all about stripmining cash from customers and not about what's best for the customer. The culture is vers much "Less thinking, more doing".
Support from management
Is there a word worse than horrible or nonexistent? You've heard of being "Left to the wolves", well imagine being covered in lambs blood and being pushed into the wolves den. Then after all that you will be reprimanded because you didn't pull a miracle off.
Nonexistent. Think CIA operative here. Go do stuff, don't ever call for help and if you're discovered we will disavow any knowledge of your existence. Seriously I would call for help on stuff and would get off the phone with my manager having absolutely zero forward progress and be in the same predicament I was when I called.
Freedom to work independently
As a field tech I didn't have much supervision which is fine I work better under circumstances like that.
They are pretty good about emailing people, especially if management wants to get you on the phone to yell at you.
Absolutely. Especially if they know nothing about IT. Seriously they had project managers that couldn't grasp the concept that they can't email a customer because we had the email server down for an upgrade.
Attitude towards older colleagues
The 'career' limit here is about 5 years and they churn engineers out. Unless you're one of the golden children.
This place is a stepping stone and nothing more. Get a paycheck, study up for a certification test or 2 and move on. Because they darn sure won't support you in furthering your education.
Overall compensation for your work
It depends on if you are a golden child or not. I found out that I was hired on at a salary only $3k less than my hiring manager that had been there for almost a decade.
Office / Work Environment
I worked in the field but when I did go to the office the Konica Minolta side of the house really seemed to hate the All Covered side.
Konica Minolta is decent about this i guess.
You can achieve a decent balance here if you manage your calendar properly and push back when you start to get taken advantage of.
I would have rather told people I was a janitor for the adult theaters in the back of adult video shops. [Seriously]
You're a drone and an expendable one at that.
There were elevators in the offices I went into.
I worked in the field so I really don't have much of an answer here. But if I had requested something for safety to use at a customer site I'm almost certain it would have been denied.
They expect you to come up with last minute desperate solutions to impossible problems with no resources. I have a very high standard of work personally and there were times I would not admit to some of the work that I had to do because of lack of proper tools-materials. Seriously I had to leave a switch hanging mid-air by the ethernet cables because I didn't have mounting hardware and a proper rack to mount it in.
Inclusive / Diverse
Do not have any independent thought. Managements ideas and plans are law no matter how bad they are and how much you can prove they will not work. Seriously I have seen this company lose a multi-million dollar customer because a manager was just inept.
Suggestions for improvement
- Burn the place to the ground.
What I like about the company
The pay checks cleared the bank reliably.
What I dislike about the company
So much just so much. No support [read above]. The 'less thinking more doing' philosophy.