- Allegra Direct06.May 2018
Company has changed hands. Was once owned by two women that did the same type of work. Of course money become the center of it all, and the changes rolled downhill from there.
Your calls are monitored, so they will tell you what your doing wrong. The "senior staff," is conditioned to play by the rules, and they do it well. Look out for yourself. Never think they are in your corner because quality is the only thing that is important.
Freedom to work independently
Quality is key here, so no you have to stay within the script.
A ton of "micro managing" going on. Also, "A lot of chiefs but not enough Indians. They listen to your calls so be prepared for some "honest" feedback.
It's a call center. They pay a wage. You pay your bills. There is no advancement.
Overall compensation for your work
If you research the average wage of what you will be doing, you are taking a pay cut. The company also recently settled on overtime pay lawsuit in 2017.
Office / Work Environment
If you enjoy cubicles and low moral combined with games for scoring good quality in which you could win a $5 gift card...this is your place.
The moment your quality dips, and depending on how you stand with the head quality auditor, you will probably be let go rather quickly.
It's a call center with workflow sheets to guide you.
Inclusive / Diverse
It's a low paying job for the type of work you will do compared to actually working for the company. This employer is mostly a third-party biller for other Fortune 500 companies. You will see mostly African Americans and Hispanics there.
What I like about the company
What I dislike about the company
To much to discuss.
The following benefits were offered to me
- CompanyAllegra Direct
- Are you a Current or Former Employee?Former employee
- PositionNot specified