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Allegra Direct:What's it like to work here?

United States Industry Hospitals & Healthcare
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Review averages

  • 3 employees say

    Excellent (0)
    0%
    Good (2)
    66.666666666667%
    Satisfactory (0)
    0%
    Subpar (1)
    33.333333333333%
    3.03
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

Reviews for Allegra Direct

Reviews - What employees say

3.03 Employees say
0.00 Applicants say
  • 06.May 2018
  • Employee

Company Culture

Company has changed hands. Was once owned by two women that did the same type of work. Of course money become the center of it all, and the changes rolled downhill from there.

Teamwork

Your calls are monitored, so they will tell you what your doing wrong. The "senior staff," is conditioned to play by the rules, and they do it well. Look out for yourself. Never think they are in your corner because quality is the only thing that is important.

Freedom to work independently

Quality is key here, so no you have to stay within the script.

Internal Communication

A ton of "micro managing" going on. Also, "A lot of chiefs but not enough Indians. They listen to your calls so be prepared for some "honest" feedback.

Career Development

It's a call center. They pay a wage. You pay your bills. There is no advancement.

Overall compensation for your work

If you research the average wage of what you will be doing, you are taking a pay cut. The company also recently settled on overtime pay lawsuit in 2017.

Office / Work Environment

If you enjoy cubicles and low moral combined with games for scoring good quality in which you could win a $5 gift card...this is your place.

Job Security

The moment your quality dips, and depending on how you stand with the head quality auditor, you will probably be let go rather quickly.

Challenging Work

It's a call center with workflow sheets to guide you.

Inclusive / Diverse

It's a low paying job for the type of work you will do compared to actually working for the company. This employer is mostly a third-party biller for other Fortune 500 companies. You will see mostly African Americans and Hispanics there.

What I like about the company

Weekly pay.

What I dislike about the company

To much to discuss.

Company Culture
3.00
Support from management
2.00
Teamwork
2.00
Freedom to work independently
1.00
Internal Communication
2.00
Gender Equality
2.00
Attitude towards older colleagues
2.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
1.00
Environmental Friendliness
2.00
Work-Life Balance
3.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
3.00
Workplace Safety
3.00
Challenging Work
1.00
Inclusive / Diverse
2.00

The following benefits were offered to me

Ability to work remotely is offered
  • Company
    Allegra Direct
  • City
    Troy
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Not specified
  • Department
    Others
  • 19.Jan 2017
  • Employee

Overall compensation for your work

Pay was low...but i knew that when i hired in....so it was okay.

Work-Life Balance

I have an autistic son and it was a bit difficult to take time off when he had appointments or get home before his bus arrived if there was a staff mind street work. Otherwise it was fine.

Suggestions for improvement

  • Be a little more understanding if there are extenuating circumstances for parents of children with disabilities

What I like about the company

It was okay

What I dislike about the company

Pay couldve been a little higher

Company Culture
5.00
Support from management
3.00
Teamwork
4.00
Freedom to work independently
3.00
Internal Communication
4.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
1.00
Office / Work Environment
4.00
Environmental Friendliness
3.00
Work-Life Balance
2.00
Company Image
4.00
Job Security
4.00
Handicapped Accessibility
4.00
Workplace Safety
4.00
Challenging Work
5.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Parking is offered
  • Company
    Allegra Direct
  • City
    Troy
  • Are you a Current or Former Employee?
    Former job since 2014
  • Position
    Employee
  • Department
    Others
  • 29.Nov 2016
  • Employee

Company Culture

The atmosphere is ok, could be a lot better, professionally.

Support from management

Some members of the management team are excellent leaders and are cognizant of the support needs of their team, and then there are some who makes it obvious that they are in their position because they knew somebody who knew somebody.

Teamwork

Some teams as a whole work very well together and function as a single unit and then there are some teams who need a refresher course in the what it means to work as a team.

Internal Communication

Expectations are communicated clearly and often.

Gender Equality

Nothing to add.

Attitude towards older colleagues

Nothing to add.

Career Development

Only through nepotism.

Overall compensation for your work

The payscale could be better, but being that your initial payment is coming from a temp agency, it's ok.

Office / Work Environment

The new offices are beautiful.

Environmental Friendliness

Nothing to add.

Work-Life Balance

Regular work hours with the occasional opportunity for overtime.

Company Image

I don't see them voted best place to work anytime soon.

Job Security

Sixty percent of the front line personnel come from temp agencies and there's no guarantee that at the end of the probationary period that you will be hired.

Handicapped Accessibility

Nothing to add.

Workplace Safety

Nothing to add

Challenging Work

Nothing to add.

Inclusive / Diverse

Nothing to add.

Company Culture
3.00
Support from management
3.00
Teamwork
3.00
Internal Communication
5.00
Gender Equality
5.00
Attitude towards older colleagues
4.00
Career Development
2.00
Overall compensation for your work
3.00
Office / Work Environment
4.00
Environmental Friendliness
1.00
Work-Life Balance
5.00
Company Image
2.00
Job Security
1.00
Handicapped Accessibility
4.00
Workplace Safety
4.00
Challenging Work
4.00
Inclusive / Diverse
4.00
  • Company
    Allegra Direct
  • City
    Troy
  • Are you a Current or Former Employee?
    Former job since 2011
  • Position
    Temporary
  • Department
    Others

The following perks were offered to me

Employee events is offered

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Review averages

  • 3 employees say

    Excellent (0)
    0%
    Good (2)
    66.666666666667%
    Satisfactory (0)
    0%
    Subpar (1)
    33.333333333333%
    3.03
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

kununu score comparisons

Allegra Direct
3.03
3 reviews

Industry average (Hospitals & Healthcare)
3.44
193,683 reviews

kununu average
3.39
3,917,000 reviews