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Alorica Inc.:What's it like to work here?

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Review averages

  • 354 employees say

    Excellent (84)
    23.728813559322%
    Good (59)
    16.666666666667%
    Satisfactory (84)
    23.728813559322%
    Subpar (127)
    35.875706214689%
    2.74
  • 5 applicants say

    Excellent (2)
    40%
    Good (1)
    20%
    Satisfactory (2)
    40%
    Subpar (0)
    0%
    3.20

Company summary

Who is Alorica?

It’s pretty simple, really. We’re a company that does one thing—we make lives better…one interaction at a time—for our clients, customers, colleagues and communities. And we do it by relying on our people and leveraging the process, tools and technologies needed to deliver an insanely great customer experience.

Every day, we find new ways to challenge the status quo and deliver innovative solutions—and we have a pretty awesome time doing it, too.

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Numbers

Employees

10,001+ employees

Company info

Who we are

Products, services

Specialties

Business Process Outsourcing, Contact Center Services, Customer Service Experience, Reverse Logistics, Offshoring, Multi-Channel Customer Support, Back Office Support, Technical Support, Supply Chain, Social Media Solutions, Net Promoter Score Improvement

Company outlook

Our people

100,000 strong—and growing. All dedicated to helping people and solving problems, and all unique, distinctive and utterly, insanely great.

Alorica is a company powered by personality. Where individuality is embraced and leveraged to create meaningful connections with people all around the world. Where the status quo goes to be obliterated. And where no two days, no two interactions and no two challenges are ever the same.

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Benefits

Life at Alorica

Together we can change the game, break barriers, and make a better world—but that begins within our own walls. If you’re looking for an everyday 9–5, this isn’t it. But if you hunger to grow personally, advance professionally, and impact the world, well… what took you so long to get here?

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Location

Locations (international)

Alorica's global locations!

For applicants

Videos

Meet Alice #WhoisAlorica

What we offer

What is special about working for us?

At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone, through social media and in-person.

And from acquisition and sales to customer care and support, Alorica provides a host of world class services, including logistics and fulfillment. We’re proud to passionately serve clients as diverse as we are — automotive, financial services, healthcare, retail and tech companies, many in the Fortune 1000. We call the OC home, headquartered in Irvine, CA, with more than 100,000 employees in 150 locations across the globe. Intrigued? Join us.


For these chosen few, we offer:

- Opportunities for Growth - Sky’s the limit! Over 80% of our promotions are from within.

- Great Locations - With global locations and the option to work remote, our offices are virtually everywhere.

- Community Partners – Making an impact matters. That’s why we invest in communities.

- Referral Bonuses – Because who doesn’t like a little extra dough in your pocket?

- Tuition Reimbursement – So you can keep your options open and your future bright.

How would we describe the company culture?

At Alorica, our focus is on creating insanely great experiences for customers—online, on the phone and through social media. We approach it from all sides; from acquisition and sales to customer care, offering a suite of world-class services including customer relationship management and back office support.

We’re proud to passionately serve clients as diverse as we are—including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. Our team is vast and wide, comprised of more than 100,000 employees in 150 locations across 16 countries around the globe—but we call Orange County, the land of perpetual sunshine and avocado on everything, home.

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What else should applicants know about us?

Socially Conscious

We pride ourselves on building successful relationships through thoughtful interactions, beginning internally with colleagues, to clients and customers, and ultimately in our communities. Since our doors opened in 1999, we’ve been deeply committed to a wide variety of philanthropic causes and activities in locations where we do business and where our colleagues live and work, giving back to the communities that give us so much. At Alorica, there are many ways we measure success; aligning our social responsibility with our business strategy is one of our favorite ways to do so.aee7335fe454968ee85c.jpg


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Reviews for Alorica Inc.

Reviews - What employees say

2.74 Employees say
3.20 Applicants say
  • 20.Jun 2018
  • Employee
Company Culture
3.00
Support from management
3.00
Teamwork
3.00
Freedom to work independently
3.00
Internal Communication
3.00
Gender Equality
3.00
Attitude towards older colleagues
3.00
Career Development
3.00
Overall compensation for your work
3.00
Office / Work Environment
3.00
Environmental Friendliness
3.00
Work-Life Balance
3.00
Company Image
3.00
Job Security
3.00
Handicapped Accessibility
3.00
Workplace Safety
3.00
Challenging Work
3.00
Inclusive / Diverse
3.00

The following benefits were offered to me

401(k) is offered Ability to work remotely is offered Paid time off is offered
  • Company
    Alorica (Samsung)
  • City
    Humble
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • Department
    Others

The following perks were offered to me

On site cafeteria is offered
  • 07.Jun 2018
  • Employee

Company Culture

managers dont care about your situation. if your late you get fired

Support from management

this place is only about you talking on the phone nothing else

Teamwork

team work is bad and good

Freedom to work independently

not here forget about a part time job

Internal Communication

you only hear about things if it bad news

Gender Equality

good thing about this place is they hire anybody

Attitude towards older colleagues

not to many old folks

Career Development

nope

Overall compensation for your work

not enough pay for the workers

Office / Work Environment

nobody cares about nobody

Environmental Friendliness

its like managers hate their job and take it out on us

Work-Life Balance

you either work or you have a life at this place no in between

Company Image

look on line this place sucks

Job Security

they look for ways to fire you not promote you

Handicapped Accessibility

not enough handicap parking and the bathrooms break down alot

Workplace Safety

look around no fire exits. this place is a death trap

Challenging Work

answer phone calls all day

Inclusive / Diverse

good thing about this place is they hire anybody

Suggestions for improvement

  • care more about the workers

What I like about the company

the doors going out

What I dislike about the company

always looking for reasons to fire you

Company Culture
2.00
Support from management
1.00
Teamwork
3.00
Freedom to work independently
1.00
Internal Communication
2.00
Gender Equality
3.00
Attitude towards older colleagues
2.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
2.00
Environmental Friendliness
1.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
2.00
Workplace Safety
1.00
Challenging Work
1.00
Inclusive / Diverse
3.00

The following benefits were offered to me

Tuition assistance is offered
  • Company
    alorica lake mary
  • City
    lake mary
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee
  • Department
    Others

Suggestions for improvement

  • Get another job

What I like about the company

Nothing

What I dislike about the company

Everything

Company Culture
2.00
Support from management
3.00
Teamwork
3.00
Freedom to work independently
3.00
Internal Communication
3.00
Gender Equality
3.00
Attitude towards older colleagues
2.00
Career Development
2.00
Overall compensation for your work
2.00
Office / Work Environment
3.00
Environmental Friendliness
2.00
Work-Life Balance
2.00
Company Image
3.00
Job Security
2.00
Handicapped Accessibility
2.00
Workplace Safety
2.00
Challenging Work
1.00
Inclusive / Diverse
2.00

The following benefits were offered to me

Parking is offered
  • Company
    alorica
  • City
    Omaha
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee
  • Department
    Others

The following perks were offered to me

On site cafeteria is offered

Review averages

  • 354 employees say

    Excellent (84)
    23.728813559322%
    Good (59)
    16.666666666667%
    Satisfactory (84)
    23.728813559322%
    Subpar (127)
    35.875706214689%
    2.74
  • 5 applicants say

    Excellent (2)
    40%
    Good (1)
    20%
    Satisfactory (2)
    40%
    Subpar (0)
    0%
    3.20

kununu score comparisons

Alorica Inc.
2.75
359 reviews

Industry average (Telecommunications)
3.24
30,701 reviews

kununu average
3.30
2,677,000 reviews