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Amazon:What's it like to work here?

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AmazonAmazonAmazon

Review averages

  • 593 employees say

    Excellent (192)
    32.377740303541%
    Good (125)
    21.079258010118%
    Satisfactory (121)
    20.404721753794%
    Subpar (155)
    26.138279932546%
    3.08
  • 35 applicants say

    Excellent (12)
    34.285714285714%
    Good (9)
    25.714285714286%
    Satisfactory (8)
    22.857142857143%
    Subpar (6)
    17.142857142857%
    3.09

Company summary

Amazon’s mission is to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. Amazon’s evolution from website to e-commerce and publishing partner to development platform is driven by the pioneering spirit that is part of the company’s DNA. The world’s brightest technology minds come to Amazon to research and develop new technologies that improve the lives of our customers: shoppers, sellers, content creators, and developers around the world. Because that's what being Earth's most customer-centric company is all about, and it's still Day 1 at Amazon.

Amazon’s headquarters are based in Seattle, Washington, United States—additional offices, fulfillment centers, customer service centers, data centers, and development centers are located across the globe.

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Amazon builds a tree-filled crystal jungle in downtown Seattle
Americans tend to think of brown shipping boxes when it comes to Amazon. But ...
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Numbers

Employees

10,000+ employees

Company info

Who we are

Products, services

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Company outlook

We're a company of pioneers. It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. For today’s pioneers, that’s exactly why there’s no place on Earth they’d rather build than Amazon.

When Amazon.com launched in 1995, it was with the mission “to be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices.” This goal continues today, but Amazon’s customers are worldwide now, and have grown to include millions of Consumers, Sellers, Content Creators, and Developers & Enterprises. Each of these groups has different needs, and we always work to meet those needs, innovating new solutions to make things easier, faster, better, and more cost-effective. 


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Diversity of thought

Amazon has hundreds of millions of customers who benefit from diversity of thought. We are a company of builders who bring varying backgrounds, ideas, and points of view to decisions and inventing on behalf of our customers. Our diverse perspectives come from many sources including gender, race, age, national origin, sexual orientation, disability, culture, education, as well as professional and life experience. We are working to develop leaders and shape future talent pools to help us meet the needs of our customers around the world.

We believe that diversity and inclusion are good for our business, but our commitment is based on something more fundamental than that. It's simply right. Amazon has always been, and always will be, committed to tolerance and diversity. These are enduring values for us, which are reflected in our Leadership Principles, and nothing will change that. As we invest in global programs to accelerate our progress, we want to share some of our actions.


To read about Amazon's community of Affinity Groups—such as Asians@Amazon, Latinos@Amazon, Women@Amazon, Glamazon, Black Employee Network (BEN), and others—click here.


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Benefits

When choosing a new employer, it is important to consider different aspects. At Amazon, we offer employees the chance to work with great people on exciting projects - with many opportunities for further development. In addition, we offer as a company a full range of benefits for our employees and their eligible dependents. These benefits may differ slightly from one location to the next, but the basic benefits and stock information for Amazon employees in the USA are described below:


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Finance

  • For occupational retirement provision there is the possibility of a 401(k) savings plan with a company match.
  • Additionally, we offer a company-paid life and accident coverage as well as some optional additional dependent coverage.
  • Amazon employees receive a company-paid short- and long-term disability plan.
  • There is also a health-care and dependent-care flexible spending account.

 

Health

  • For health care we offer a choice of four medical plans as well as prescription drug benefits.
  • Additionally, employees can make demands on additional dental or vision plan.


Employee Assistance Program

  • All Amazon employees and their eligible family members can take advantage of a free and anonymous Employee Assistance Program (EAP) for work-related or private issues (e.g. legal or financial questions, family issues or other work-life topics).
  • Additionally, we offer a child and elder support as well as pet assistance.
  • Eligible U.S. employees can be reimbursed for qualified adoption expenses, such as adoption fees, attorney fees, court costs, and travel costs, up to $5,000 for a single-child adoption or up to $10,000 combined maximum for a sibling-group adoption.


Timeoff

  • Our employees can flexibly shape their individual working hours in the framework of trust. 
  • Employees get vacation time and up to six paid personal days per year. 
  • Additionally, there are six annual holidays per year.
  • Up to 4 weeks of paid pre-partum medical leave, followed by 10 weeks of paid maternity leave. Additionally, all new parents who have been at Amazon for a year or more can take a 6-week paid parental leave.
  • Leave Share program gives parents the flexibility to share all or part of this paid parental leave with a working spouse or partner who's employer does not provide paid parental leave.
  • Ramp Back Program allows new birth mothers or primary care givers to ease back to work with up to 8 weeks of flexible time and a choice of part-time options.


Stock

We want Amazon employees to think like owners, and awarding equity provides an ownership opportunity to employees. Therefore , eligible employees receive Restricted Stock Units (RSUs) from Amazon.com Inc. as part of our global compensation model. All Amazon employees participate directly in the success of the entire company. 

Location

For applicants

What we offer

How would we describe the company culture?

Amazon Leadership Principles

Our Leadership Principles aren’t just a pretty inspirational wall hanging. These Principles work hard, just like we do. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. It’s just one of the things that makes Amazon peculiar.


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Customer Obsession

Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers.


Ownership

Leaders are owners. They think long term and don’t sacrifice long-term value for short-term results. They act on behalf of the entire company, beyond just their own team. They never say “that’s not my job.” 


Invent and Simplify

Leaders expect and require innovation and invention from their teams and always find ways to simplify. They are externally aware, look for new ideas from everywhere, and are not limited by “not invented here.” As we do new things, we accept that we may be misunderstood for long periods of time.


Are Right, A Lot

Leaders are right a lot. They have strong judgment and good instincts. They seek diverse perspectives and work to disconfirm their beliefs.


Learn and Be Curious

Leaders are never done learning and always seek to improve themselves. They are curious about new possibilities and act to explore them.


Hire and Develop the Best

Leaders raise the performance bar with every hire and promotion. They recognize exceptional talent, and willingly move them throughout the organization. Leaders develop leaders and take seriously their role in coaching others. We work on behalf of our people to invent mechanisms for development like Career Choice.


Insist on the Highest Standards

Leaders have relentlessly high standards - many people may think these standards are unreasonably high. Leaders are continually raising the bar and driving their teams to deliver high quality products, services and processes. Leaders ensure that defects do not get sent down the line and that problems are fixed so they stay fixed.



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Think Big

Thinking small is a self-fulfilling prophecy. Leaders create and communicate a bold direction that inspires results. They think differently and look around corners for ways to serve customers.


Bias for Action

Speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk taking. 


Frugality

Accomplish more with less. Constraints breed resourcefulness, self-sufficiency and invention. There are no extra points for growing headcount, budget size or fixed expense.


Earn Trust

Leaders listen attentively, speak candidly, and treat others respectfully. They are vocally self-critical, even when doing so is awkward or embarrassing. Leaders do not believe their or their team’s body odor smells of perfume. They benchmark themselves and their teams against the best.


Dive Deep

Leaders operate at all levels, stay connected to the details, audit frequently, and are skeptical when metrics and anecdote differ. No task is beneath them.


Have Backbone; Disagree and Commit

Leaders are obligated to respectfully challenge decisions when they disagree, even when doing so is uncomfortable or exhausting. Leaders have conviction and are tenacious. They do not compromise for the sake of social cohesion. Once a decision is determined, they commit wholly.


Deliver Results

Leaders focus on the key inputs for their business and deliver them with the right quality and in a timely fashion. Despite setbacks, they rise to the occasion and never settle.

Application advice

Preferred application method

Selection process

What is your interview process?

It depends. For most positions, we begin the process with a phone interview. If there's interest on both sides, we invite the candidate for an on-site interview, typically with the hiring manager and several teammates. Each team is unique, though, and some may have their own variation of the interview process.


How should I dress for the interview?

Amazon has a casual work environment. While some positions in our fulfillment centers may limit certain clothing for safety reasons, most of our offices are filled with people wearing everyday clothes. Dress nicely, but comfortably. A suit and tie won't impress anyone here.


How long do you take to make a decision after an interview?

Once we've finished interviewing all of the selected candidates and completed reference and background checks, we try to make a final decision within a few business days.


FAQ

How do I apply?

It's easy! First, search for a job. Once you find the role you are interested, click the purple "Apply Now" button next to the title of the role at the top of the page. Then, follow the directions on your screen, either create a new profile or log back in if you are a returning candidate. 



What if I don't have a formal résumé or CV to enter into the form?

It's best to write one or have one done for you, but you can certainly apply without one. Where a résumé or CV is requested, simply upload a brief description of your background, experience (with dates of employment), educational achievements, and skills. This information is necessary to evaluate candidates. Applications without this information cannot be considered.



Should I send samples of my work (writing, code, designs, etc.) with my résumé or CV?

If you're selected for an interview, we may request work samples--if we do, we'll give you an email address to send them to. However, if you have public copies of your work available for viewing online, including links on your résumé is a great idea.



I wanted to apply for a position that I saw here, but now it's not listed. May I still apply?

We regularly post new positions and remove positions that are no longer open or have been filled. If a job isn't up on our site, then we're not taking applications for it at this time (sorry!). 



I submitted my résumé or CV but haven't heard from Amazon yet. What's the status of my application?

We often get hundreds, and sometimes thousands, of applications for our open positions here at Amazon. We always follow Federal requirements when we review the résumés sent to us by candidates and contact the people we'd like to learn more about. Unfortunately, we're not able to make personal contact with people we are not moving forward in the selection process. You can always log in to your application profile, and from there check your status for jobs you've applied to.



Where are you located? Do I have to move to Seattle to work at Amazon?

No, Amazon is all over the world. Learn more at our Locations page.



Will you help me with relocation?

Depending on the level and type of position, we may have the ability to offer a relocation packages to out-of-town candidates.



I work for an employment agency, temporary staffing firm, or consulting business. How can I present

We do not have a general résumé submittal process for agencies not on our preferred list.



How can I apply to work for one of your subsidiary companies?

Most of our subsidiaries are included in our Careers cloud search, so you can search and apply all from the same place. Easy peasy.



How do I determine if I am restricted from seeking employment or having employment discussions with

You may be restricted from having employment discussions with Amazon or its subsidiaries if you are currently participating or previously participated in government acquisition or other matters involving Amazon or its subsidiaries.  To be sure on how the rules apply to your specific situation, please consult your employer’s ethics officer.



How do I upload or update my cover letter?

At Amazon we are a little peculiar and we actually don't accept cover letters. Just make sure your resume is up to date and you are good to go! 



Why do I have to make a separate application profile--why can't I use my Amazon customer login?

We take our customers’ trust and security very seriously and to make sure that our Customers and Candidates' sensitive information is protected, our Customer Service and Human Resources data are kept completely separate. Because of this, you will need a separate profile in order to apply for jobs.



Reviews for Amazon

Reviews - What employees say

3.08 Employees say
3.09 Applicants say
Company culture
1.00
Support from Management
1.00
Teamwork
1.00
Level of Autonomy
2.00
Communication
1.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
4.00
Overall Compensation for your work
4.00
Office/Work Environment
1.00
Eco-consciousness
5.00
Work-Life Balance
1.00
Company Image
4.00
Job security
4.00
Handicap Accessibility
1.00
Workplace Safety
3.00
Challenging Work
3.00
Inclusive/Diverse
3.00
  • 14.Sep 2017
  • Employee

Company culture

They talk a big game of how they care about the employees, but this is untrue. After 3 years you stop getting raises and receive less stock unless you have a 4 year degree and are managment. They talk about advancement but prefer to hire outside of the company first before giving loyal employees a chance.

Support from Management

Management cares only about getting to the next level and moving up. They show little regard for helping employees who know the process advance in a career.

Company culture

fair

Support from Management

Need more training

Teamwork

no

Level of Autonomy

yes

Communication

no

Overall Compensation for your work

no

Office/Work Environment

na

Eco-consciousness

no

Work-Life Balance

yes

Company Image

no

Handicap Accessibility

yes

Workplace Safety

No a lot of cleanup needs to be performed

Challenging Work

good exercise

Inclusive/Diverse

yes

Suggestions for improvement

  • Make sure that people they hire are screened properly

Review averages

  • 593 employees say

    Excellent (192)
    32.377740303541%
    Good (125)
    21.079258010118%
    Satisfactory (121)
    20.404721753794%
    Subpar (155)
    26.138279932546%
    3.08
  • 35 applicants say

    Excellent (12)
    34.285714285714%
    Good (9)
    25.714285714286%
    Satisfactory (8)
    22.857142857143%
    Subpar (6)
    17.142857142857%
    3.09

kununu score comparisons

Amazon
3.08
628 reviews

Industry average (Internet/multi-media)
3.85
40,724 reviews

kununu average
3.09
2,061,000 reviews