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Amazon:What's it like to work here?

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Review averages

  • 1453 employees say

    Excellent (656)
    45.147969717825%
    Good (348)
    23.95044735031%
    Satisfactory (229)
    15.760495526497%
    Subpar (220)
    15.141087405368%
    3.51
  • 81 applicants say

    Excellent (37)
    45.679012345679%
    Good (19)
    23.456790123457%
    Satisfactory (10)
    12.345679012346%
    Subpar (15)
    18.518518518519%
    3.35

Reviews for Amazon

Reviews - What employees say

3.51 Employees say
3.35 Applicants say

Suggestions for improvement

  • I would increase hourly wages for those on hourly pay. Allow team members to have caffeine drinks like coffee, colas, or juices in the work area to help ensure peak performance. Offer a regular cafeteria for lunch breaks not just dull vending machines. Make caring for team and client/customers top priority. Instill the motto "Caring for all is Safety" Implement mandatory policy on cross training all team members in every job function of their work area, from supervisor to clean up. Understanding each other's position and duties promotes effective team work allowing maximum performance in every detail in every dept. Create "Family personal days off with pay" along with the personal days and sick days. Allowing team members to earn 2 days in each account per month with ability to rollover family personal and sick days enabling team to accumulate these days while employed with company.

What I like about the company

Caring about employees personal lives. Try to do all they can to help and assist in anyway their allowed to. Most supervisors deem their teams as family and do their best to treat them as such. Safety is #1 concern, customer trust is always #2. The company will try to work with employee to make working there a positive experience. However pay can be an issue, benefits are good. Pay can be effected by slow periods where they offer vto which is volunteer time off, does not affect your personal days but you get no pay. The pay per hour is not enough in most cases to support a family. However, it is a unique company in the fact they will help you do your best to try to find the career you want even if it's not with them. I would suggest working there , it is a very fast paced job and lots of details have to be carefully observed. There are quotas every hour that must be met in certain positions. Quota not met may lead to termination. Quotas are changed to ensure that all is being done to reach max progress. To ensure teams are moving continually and fast with accuracy. Allowing little time to adjust for any errors that may occur. Being a positive can do person, with ability to work long hours at max performance with 2,15min. breaks which seldom allow team to get to break room. Yet, it is possible to work fast and effective without error with no breaks. Tedious work with little enjoyment, silence of inner company structure and operations is required even in your personal life. Your online conversations in social media are monitored and any negative comments are punished.

What I dislike about the company

The diligent monitoring of people's personal online social comments. I find to be an infringement of 1st amendment rights. However, there is little one can do about this as the company has deep pockets and is very political.

Company Culture
4.00
Support from management
4.00
Teamwork
4.00
Freedom to work independently
4.00
Internal Communication
3.00
Gender Equality
5.00
Attitude towards older colleagues
1.00
Career Development
4.00
Overall compensation for your work
4.00
Office / Work Environment
3.00
Environmental Friendliness
4.00
Work-Life Balance
4.00
Company Image
4.00
Job Security
4.00
Handicapped Accessibility
2.00
Workplace Safety
4.00
Challenging Work
3.00
Inclusive / Diverse
5.00
  • Company
    AMAZON FULFILMENT CENTER
  • City
    Gardner
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • 19.Feb 2018
  • Employee

Company Culture

They were very good about giving you incentives to earn extra time off or awards by solving problems, etc. I wasn't very good at trying to work and do the contests to earn extra things, I just couldn't "play" and work at the same time. I noticed the younger set could, guess it's because most of them grew up with computers, etc. and it was easier for them to navigate from "work" to "play" and still get the job done. Personally, even though they hired me, an older worked, I thought the whole "work-at-home program was geared to the younger or college age employees because of the flexibility and 24/7 schedule. Like I said not really a complaint since they hired me!

Support from management

Even though I worked from home, and I had a question of any kind, my supervisor or manager would help me. They were great instructors also.

Teamwork

The team I worked on was great! Even though we lived in different states, we helped each other out when needed, either by switching times or dates. Amazon.com was great in training their seasonal help.

Freedom to work independently

I am giving it a 5 simply because I couldn't score it higher or lower since the CSS had specific rules and guidelines to follow. There wasn't anyway you could work independently on this job - you had to be able to get all the information you needed from your computer or your supervisors.

Internal Communication

Very helpful when they would notice I was off the phone too long taking care of a problem - they would ask if I needed assistance. Sometimes I did, but most of the time it was just finishing up a problem.

Gender Equality

I worked at home so I wouldn't have had any contact with anyone in the home office to specifically say I saw their Gender Equality program in person.

Attitude towards older colleagues

I am an older person and from what I experienced, my age had nothing to do with my not being hired. Amazon.com was all about taking care of your job. It was all about performance, not age.

Career Development

I worked at home so I wouldn't have any knowledge about the career development program they have.

Overall compensation for your work

They paid me 9.00 and hour and of course there was overtime. I never had an issue with my pay being direct deposited. It is a great way to earn money when you are not able to leave home.

Office / Work Environment

I worked at home so I wouldn't have any knowledge about an actual office setting environment.

Environmental Friendliness

I worked at home so I wouldn't have any knowledge about an actual office environment program in place.

Work-Life Balance

I had specific hours I worked, specific breaks, etc. It was going to a job outside of my home, but I had my "office" set up with 2 computers to help me navigate the different websites easier. On my breaks I was able to make breakfast, start dinner or finish my laundry. It was a great way to work without leaving home.

Company Image

This is where I have a problem. During the video showing the company and showing their managers, directors, etc. I noticed that all their directors, managers, etc. were young or very early middle age men and women. I didn't see any older employees in any of their training videos.

Job Security

I worked at home so I wouldn't have any knowledge about the job security program they have.

Handicapped Accessibility

I worked at home so I wouldn't have any knowledge about the handicapped accessibility program they have.

Workplace Safety

I worked at home so I wouldn't have any knowledge about the workplace safety program they have.

Challenging Work

People may think working from home is an easy job - it isn't. It is a very difficult job, but so much fun. I learned so much about "trolling" websites looking for customer merchandise, contacting the companies, UPS, etc. to locate packages, etc. There was never a dull moment. When it was slow (rarely), that is when I would go into the Amazon website to practice looking up merchandise, pretending to find unusual items. I totally enjoyed working for Amazon.com. Kept my brain so active and sharpened my computer skills.

Inclusive / Diverse

I worked at home so I wouldn't have had any contact with anyone in the home office to specifically say I saw their Diversity program in person.

Suggestions for improvement

  • I'm not sure about this question. Maybe helping us in buying the phone and headset we need to use for the Customer Service Specialist. I am on a fixed income and the 100.00 I spent to buy the phone and headset was hard on my budget. I realize that was one of the pre-requisites, so I guess I really shouldn't complain - since I was hired.

What I like about the company

The supervisor and managers are great! They know their jobs. The pay is good and so are the hours. You can pick up extra shifts whenever they say they have need of shifts to be signed up for.

What I dislike about the company

They are extremely fast paced and it was hard for me to try and work and participate in the contests. I understood it was for team moral, spirit building, but I found it to be intrusive on my work time.

Company Culture
5.00
Support from management
5.00
Teamwork
5.00
Freedom to work independently
3.00
Internal Communication
5.00
Gender Equality
3.00
Attitude towards older colleagues
5.00
Career Development
3.00
Overall compensation for your work
5.00
Office / Work Environment
3.00
Environmental Friendliness
3.00
Work-Life Balance
5.00
Company Image
2.00
Job Security
3.00
Handicapped Accessibility
3.00
Workplace Safety
3.00
Challenging Work
5.00
Inclusive / Diverse
3.00
  • Company
    amazon.com
  • City
    Seattle
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Temporary
  • Department
    Others

The following perks were offered to me

Employee discounts is offered
  • 04.Feb 2018
  • Employee

Company Culture

First starting out, everyone is on the same page. As time goes by, company goals take a front seat to fellow employees becoming competative with one another. We have to maintain our quota and pushing people harder to meet those goals. There were a lot of older workers when I started. Eventually, they are pushed aside and they get injuried and Amazon settles claims with them and they are never heard from again.

Support from management

You are given the support early on but don't buck the system. You question why things are done a certain way and if you are with a supervisor who doesn't like to explain themselves, the support you once had is suddenly gone and you feel like you're on an island.

Teamwork

If you are fortunate to get put with a crew of like minded employees, the teamwork flows but all it takes is a couple of individuals to push their own ideas and not help out each other, the teamwork is gone quickly.

Freedom to work independently

Don't ever try to be the person who gets big numbers and feels they are the one who should be regarded as the prime example of the perfect employee, the management will put a saddle on you. They want everything perfect in a perfect world and you do as they say.

Internal Communication

There are a lot of areas where communication between employees and supervisors break down. It seems that those who get in good with the management, are given the benefit of the doubt. Those who wish to get ahead by their own merits have a much harder time. There is a lot of flirting going on between some employees and their supervisors. The borders of sexual harassment are at times blurried.

Gender Equality

Everyone is suppose to be treated equal and for the most part you are.

Attitude towards older colleagues

As an older employee, you are valued for your experience. Unfortunately, it is a young person's world and if you can't keep up and or get hurt on the job, they will push you until you can't move and you get frustrated not keeping up or always being in pain, they settle with you or you just quit.

Career Development

Some people go far and others don't . It's a roll of the dice.

Overall compensation for your work

You get paid well and the benefits are better than average. It all depends on if you put forth the effort and you are seen as an asset.

Office / Work Environment

Early on everyone is new so we grow. After awhile the newness wears off and it's produce or you're not there.

Environmental Friendliness

The place can waste a lot of material but they will try to convince you that they are trying to be environmentally responsible. There is more waste than they claim to save.

Work-Life Balance

There are times especially during the busy holiday peak periods and when counts are lower than expected, you feel like no sooner that you are off work than it's the next day. When some are pushed to exceed their limits, people get hurt and once you get hurt, your capacity and value goes down and you have to try all the harder to hang on.

Company Image

They try and make for a friendly place to work. They are especially concerned that everyone seems happy and well cared for. That's not always the case. They make you sign an agreement that you won't let anyone know their methods or practices. They remind of this fact to say nothing or risk legal action.

Job Security

You mess up, you're not there long. Sometimes the work environment is toxic and no matter what you do, you can't please everyone, it seems some get the breaks and others just can't catch a break.

Handicapped Accessibility

This not the place to work if you are disabled in anyway. They will weed you out and claim they are trying to meet your limitations but they make little effort to accomadate you.

Workplace Safety

There have been so many close calls that the odds will catch up with enough that they are hurt needlessly. They are slow to make changes because they don't always see the big picture.

Challenging Work

It's always challenging and the key is to stay ahead of things and hope you address concerns to those who are willing to listen and make changes.

Inclusive / Diverse

As long as you play the game of putting in a long and hard effort, you can get support. If you come up short, you are watched like in a bright spotlight and you get excluded fast.

Suggestions for improvement

  • A more closely monitored safety environment. If someone sees something, it should be investigated and not looked at as trivial. Employees can see issues that may not be seen by supervisors and management. Listen and listen with an open mind. We all can make this better, just have to be open to change on both sides of the work sight.

What I like about the company

I like the fact that there are times when you can be busy that the workday just flies. When things are working in order, we can get things done and done right.

What I dislike about the company

The constant being observed either by supervisors looking over your shoulder or the cameras trained overhead and everywhere but in the restrooms. You know not everyone has functions that operate the same. The idea that you should hold it or wait until break or lunch, is not possible. Also, the restrooms are sometimes cleaned and you have to use another that is farther away.

Company Culture
3.00
Support from management
3.00
Teamwork
3.00
Freedom to work independently
2.00
Internal Communication
2.00
Gender Equality
4.00
Attitude towards older colleagues
2.00
Career Development
3.00
Overall compensation for your work
3.00
Office / Work Environment
3.00
Environmental Friendliness
3.00
Work-Life Balance
3.00
Company Image
3.00
Job Security
3.00
Handicapped Accessibility
1.00
Workplace Safety
2.00
Challenging Work
3.00
Inclusive / Diverse
3.00

The following benefits were offered to me

Parking is offered Stock or equity options is offered Desirable office location is offered Tuition assistance is offered 401(k) Match is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered Relocation allowance is offered Life insurance is offered
  • Company
    amazon fulfillment center
  • City
    Ruskin
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • Department
    Others

The following perks were offered to me

Employee discounts is offered Employee events is offered

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Review averages

  • 1453 employees say

    Excellent (656)
    45.147969717825%
    Good (348)
    23.95044735031%
    Satisfactory (229)
    15.760495526497%
    Subpar (220)
    15.141087405368%
    3.51
  • 81 applicants say

    Excellent (37)
    45.679012345679%
    Good (19)
    23.456790123457%
    Satisfactory (10)
    12.345679012346%
    Subpar (15)
    18.518518518519%
    3.35

kununu score comparisons

Amazon
3.50
1,534 reviews

Industry average (Internet/Media)
3.84
47,871 reviews

kununu average
3.33
2,965,000 reviews