Skip over menu?
  

American Support, LLC:What's it like to work here?

United States Industry Telecommunications
Skip over sub-menu?
On the HR or Talent Acquisition team? These reviews are waiting for your response. Get access to receive new review notifications right to your inbox for free.

Reviews for American Support, LLC

Review factors

Feel-Good Factor

Company Culture
1.00
Support from management
1.25
Teamwork
1.50
Freedom to work independently
2.00
Internal Communication
1.25
Office / Work Environment
1.50
Environmental Friendliness
1.50
Work-Life Balance
1.75
Challenging Work
2.25
Inclusive / Diverse
1.25

Career factor

Gender Equality
1.25
Attitude towards older colleagues
1.25
Career Development
1.25
Overall compensation for your work
1.25
Company Image
1.25
Job Security
1.25
Handicapped Accessibility
2.00
Workplace Safety
1.25
Benefits

The following benefits are offered

No flex. working hours Parking in 1 of 4 reviews Easy access to public transportation No stock or equity options 401(k) in 1 of 4 reviews No onsite daycare facility No reimbursed daycare Ability to work remotely in 1 of 4 reviews No desirable office location No tuition assistance No Paid Parental Leave No defined contribution company match/employer 401(k) match No flexible spending account Paid time off in 1 of 4 reviews Healthcare (including vision and dental) in 1 of 4 reviews No relocation allowance Life insurance in 1 of 4 reviews

The following perks are offered

No on site cafeteria No meal or transportation allowance No health and wellness programs No employee discounts No vehicle allowance No employee events No dogs allowed No fitness center on site No company provided food and/or drink
Filter reviews

Filter

Reviews

  • 19.Aug 2016
  • Employee

Suggestions for improvement

  • Let it go out of business

What I like about the company

Nothing

What I dislike about the company

Everything

Company Culture
1.00
Support from management
1.00
Teamwork
1.00
Freedom to work independently
1.00
Internal Communication
1.00
Gender Equality
1.00
Attitude towards older colleagues
1.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
1.00
Environmental Friendliness
1.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
1.00
Workplace Safety
1.00
Challenging Work
1.00
Inclusive / Diverse
1.00
  • Company
    American Support
  • City
    Holly Hill
  • Are you a Current or Former Employee?
    Former job since 2016
  • Position
    C-Suite / Leadership
  • Department
    Administration
Have a question about American Support, LLC? Get answers from others who know this company!
  • 29.Jan 2016
  • Employee

Company Culture

Still utilizing old culture and has not taken the step forward to where they wish to be in the BPO environment. Will they remain a 2 site small operations shop? Or will they do as they say and continue to grow to a $100 million company?

Support from management

Leadership too enthralled with being in the middle of agent level situations and not strategically driving this company through its double digit growth.

Teamwork

Too political and not a lot of teaming between departments and organizations.

Internal Communication

No vision or strategic direction provided by VP's nor company's COO. The latter worries too much about day to day operations and doesn't use his stature to provide a working culture of communication.

Career Development

There is absolutely no career development and advancements are subjected to who you know, not the job you produce daily.

Overall compensation for your work

By far the lowest for agents, management staff. Senior level management compensated well though.

Office / Work Environment

The worst BPO company I have worked for in terms of office layouts, working conditions, badging, etc.

Environmental Friendliness

Company does not participate in socially driven events nor is it a part of the culture to develop those relationships on your own.

Work-Life Balance

Don't expect a lot of time from their management which is a good and bad thing.

Job Security

Job security relies on who you know, not the job you do. If you cross her the wrong way she works night and day to find something on you in order for you to get removed from the company.

Challenging Work

This should be a good score but its really indicative of the amount of chaos that exudes itself within the daily environment that causes the challenging work atmosphere.

Suggestions for improvement

  • So many suggestions for improvement. Start at the agent level, increasing either their overall wages or look at changing hiring process as it helps spur attrition along with horribly driven management team. This company experiences 350%+ attrition that needs to be addressed. Need management cohesion and a state of purpose or the growth will swallow this company up and sink it in to the ground. There are a few, very bright Executive Directors that understand the vision of where they need to go to accomplish their lofty growth projections. Utilize their experience and empower them to address the many, many, many issues that still remain at this company.

What I like about the company

I liked it before certain individuals made it to VP level. Since then, it is a toxic environment to work in and she is horrific example in a leadership role.

What I dislike about the company

Lack of corporate culture and vision for the company. No vision or mission statement that makes sense to the direction the company is supposedly taking in terms of growth. COO needs to provide the strategic framework for where the company is going, how it plans to get there, and the steps it will require to make it a reality.

Company Culture
1.00
Support from management
1.00
Teamwork
2.00
Freedom to work independently
4.00
Internal Communication
1.00
Gender Equality
1.00
Attitude towards older colleagues
1.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
1.00
Environmental Friendliness
1.00
Work-Life Balance
3.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
1.00
Workplace Safety
1.00
Challenging Work
5.00
Inclusive / Diverse
1.00

The following benefits were offered to me

Parking is offered 401(k) is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    American Investigative Support, LLC
  • City
    Jacksonville
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Others
  • Department
    Others
  • 08.Dec 2015
  • Employee

Company Culture

Horrible.

Internal Communication

Business plan not good therefore mgmt reacts quickly to down turns. Layoffs happen.

Office / Work Environment

Work at home much better option than call center.

Handicapped Accessibility

Work from home makes accessiblity to work easy.

Inclusive / Diverse

Top down mgment

Suggestions for improvement

  • Invest in employees.

What I like about the company

The opportunity to work from home was nice.

What I dislike about the company

Only a few stay. Most employees burn out, quit or get laid off.

Company Culture
1.00
Support from management
2.00
Teamwork
2.00
Freedom to work independently
2.00
Internal Communication
2.00
Gender Equality
2.00
Attitude towards older colleagues
2.00
Career Development
2.00
Overall compensation for your work
2.00
Office / Work Environment
3.00
Environmental Friendliness
3.00
Work-Life Balance
2.00
Company Image
2.00
Job Security
2.00
Handicapped Accessibility
5.00
Workplace Safety
2.00
Challenging Work
2.00
Inclusive / Diverse
2.00

The following benefits were offered to me

Ability to work remotely is offered
  • Company
    American Support, LLC
  • City
    Chapel Hill
  • Are you a Current or Former Employee?
    Former job since 2015
  • Position
    Others
  • Department
    Others
  • 19.Jan 2017
  • Employee
Company Culture
1.00
Support from management
1.00
Teamwork
1.00
Freedom to work independently
1.00
Internal Communication
1.00
Gender Equality
1.00
Attitude towards older colleagues
1.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
1.00
Environmental Friendliness
1.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
1.00
Workplace Safety
1.00
Challenging Work
1.00
Inclusive / Diverse
1.00
  • Company
    American Support
  • City
    Holly Hill
  • Are you a Current or Former Employee?
    Former job since 2015
  • Position
    C-Suite / Leadership
  • Department
    Others