I think the principles they put forth for their employees are honorable, but they are more interested in appearances than adhering to them.
Support from management
For the most part, they are not "servant" leaders. They enjoy their power over people way too much.
There is the semblance of teamwork, but really, it is every man and woman for themselves, and a lot of jockeying for position.
Freedom to work independently
I had autonomy in my position, mostly because my management didn't know how to do my job. The sales and claims reps, on the other hand, were micro-managed.
My direct manager wasn't too bad, until my branch manager managed to clone her after herself, like she had all of her predecessors. The management pretends to listen if it benefits them-but woe to you if you have a complaint that requires they take action.
There is a manager there that had a problem getting along with women, and it wasn't until several male reps were hired that there was any peace in the office. The leaders of the company came to our town hall meeting-and they are all men.
Attitude towards older colleagues
My predecessor was at retirement age and was bullied and mocked for not being able to pick up on things as readily as younger employees. Lots of people below management status who are afraid they will be pushed out prior to retirement, so that Amica can avoid paying their benefits.
It all depends on which level you enter the company. I was taking CPCU courses-but had I succeeded, I would have been the only person in my position to have the designation, and I was outshining their sales reps, which I am sure was resented. I was told I would be considered for other positions as they became available. Since then, three subsequent sales reps positions opened up, and not once was I offered a chance to move up, even though my management knew as a single person that I was struggling at my salary level. Meanwhile, I was told repeatedly that I excelled at my job and was asked to mentor a staff member at another office.
Overall compensation for your work
The compensation was below the industry standard, and was supposed to be made up for by benefits. However, as the company locates itself in more affluent areas, my cost of living ratio to compensation was very lean. There was a general cost of living increase for the position last year (probably due to attrition more that altruism by the company). Otherwise, annual increases were at a laughable level, if it weren't for the fact that they were such an insult to one's hard work.
Office / Work Environment
Seasonal mite problem that the management failed to warn me about needing regular extermination until I was getting bit and so were my fellow employees. The same thing had been going on since before I started the job.
Due to antiquated systems, this company wastes a HUGE amount of paper. Management was taking recycling to the dump for a while, but then didn't bother to take care of it for months on end, and that effort was halted.
Use your vacation time, and when you come back you will have a lot to catch up on, and basically be punished for not being there.
The company wins lots of awards, but they are all about maintaining an image. The management is very phony-and they have all of this employee literature with platitudes, which, after a while of dealing with the office politics, drama, and glossing over of issues, are nausea-inducing.
Please. I saw more turnover in once branch office than I did at second rate telemarketing firms. Anyone who doesn't conform to an image or kiss up to the management has a target on their back-it isn't about competence.
The office is on the ground floor. In terms of physical disabilities-I did see that they would order keyboards or monitor stands to accommodate eyesight or carpel tunnel issues. They did have binaural headsets available.
Problems with contractors in the building housing the office not having common sense about chemical usage when doing renovations or repairs, and there being a closed air system (the windows did not open). As mentioned, the pest issue when resulted in my breaking out in a rash and having to have dermatological care. I was trained in first aid-there were two in the office, and there were ample first aid supplies.
Challenging in the manner of volume, but not so much in ways that would foster personal growth. There was never any time to learn anything new unless it was an emergency or a new software roll-out.
Inclusive / Diverse
There was a diversity program that they did programs on.
Suggestions for improvement
- I have a few that are not printable, as I felt I was forced to resign, as I was seeing signs in people's behavior in the office that told me they were going to try to get rid of me at my next annual review, which was due in a few weeks. My advice would be to realize that good customer service results from consistency of staffing, employee loyalty, and employees' sense of security in their positions. I am not saying security to the point of complacency-I am saying to the point where they feel valued for what they can do and not like their next day could be their last if they voice their true concerns, or if they are too competent and thus are perceived as a threat by their superiors.
What I like about the company
The benefit package is good, however-I noticed a correlation between a year when I had to use my benefits a lot due to medical issues, and all of sudden my work being scrutinized in ways it never had been before. I wasn't the first to experience this. You are able to further your education in the field. There is a budget for employee recognition-so events with meals and coffee runs were made possible. They do a better job at claims handling than their competitors.
What I dislike about the company
I dislike that their management is phony, and the company is constantly congratulating itself as a means to avoid confronting real issues that need to be addressed. I dislike that there is a lack of respect for positions, such as the one I held, where the work is hard but the compensation is not great. I disliked that their systems made what should have been a simple task ten times more difficult than it needed to be (I am not the only one that felt this way). They are trying to innovate-but they should have started that process a lot sooner.