- Apple20.Dec 2017
Double speak used. Culture of discrimination. Company likes to brag about how great they are but routinely the reality is discrimination. You are just a number. Employees treated as if company does them a favor by hiring them. While there are a handful of employees that have been there 5+ years, the reality is they want fresh young males so instead of firing you, they will make you miserable to get you to leave!
Support from management
Management throws you under the bus routinely. They set the policy, but if a customer gets upset at the policy, they place the blame on the employee. It is our job to get customers to love the policy and we are "punished" for it if the customer does not.
It's like the military - they make you miserable so the team bands together.
Freedom to work independently
In the beginning when you need the most leadership, they completely leave you alone to sink or swim. When they want you to leave, they will begin to micro manage you. My advice if you find this is to find another job because it won't get better, it will only get worse.
Very little internal communication except "ra-ra" from corporate.
Unfair promotions. Look around and see how many males are in higher positions. At one point, there was a year without a single female genius even though there were qualified tenured female employees. After I pointed this out, I was retaliated against me.
Attitude towards older colleagues
Completely disrespectful to older employees. While most managers don't have college degrees, they hire experienced older people who frequently have run their own business successfully until retirement, who have college degrees, and treat them like they don't know anything. They have scripted conversations that are irrelevant to their experience and knowledge as if the employee was fresh out of high school.
They have career development. The problem is, they only develop those that fit the relevant (i.e. fresh, young male) profile that they wish to present the public.
Overall compensation for your work
They consider troubleshooting and repair "retail" to justify the low wages and then point out that their "retail" wages are on the upper end. However, the type of skills needed to do the job receive double the pay in other places that don't label themselves retail.
Office / Work Environment
Stores are crowded and noisy. Unsafe practices in back of house.
They talk being green but they leave the doors of the store open to the outside street while the air conditioner is running.
Part of the harassment is getting lousy hours like closing then opening. They could care less about your life because everything is about churning out higher and higher profits, even if you are a top producer.
They have a great image based on their innovation. However, they don't have a great image based on their price and how easily the products get damaged. They don't have a great image on their charity record.
The average store leader is there only 1.8 years. If you can outlast the horrible managers, you'll still be there, but when you get a really bad one, you won't because life is too short. Each store is run like the store leaders personal fiefdom. They fun the place with fear. They routinely break the rules set by corporate. They bump their friends and family to the front of the line in front of customers, and cover their repairs. An employee caught doing this would be fired on the spot.
They have a pull out for customers who are in wheelchairs, but the store is too crowded to make anything be truly handicap accessible.
Inventory is more important than safety. They block exit doors frequently to deal with inventory. They block traffic flow to other areas that must be accessed by employees to do their jobs. They demand employees to go outside to begin the intake process for waiting customers in only their uniform in 20 degree weather - or maybe that was just part of the retaliation against me.
The customers can be very wonderful, or the most challenging experience you could ever have to deal with. Learning the constantly changing field of technology is challenging and exciting.
Inclusive / Diverse
Suggestions for improvement
- Require leadership to take discrimination and harassment training annually. When reports are made, investigate them instead of brushing them under the rug. Value your employees. They are your customers too. Send in undercover employees to find out what is really going on with leadership. Because you own the health insurance and it is simply managed by a provider, go back to the great policy it used to be, instead of putting corporate profits ahead of your low paid employees health and finances.
What I like about the company
What I dislike about the company
The fact that they could care less about the employees. The fact that the offer some things to make themselves look good (Restrictive stock units and education assistance) but that it is nearly impossible to actually get the the stock or the education assistance.
The following benefits were offered to me
- Are you a Current or Former Employee?Former employee