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Apple Inc.:What's it like to work here?

United States Industry Consumer Electronics
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Review averages

  • 405 employees say

    Excellent (262)
    64.691358024691%
    Good (92)
    22.716049382716%
    Satisfactory (34)
    8.3950617283951%
    Subpar (17)
    4.1975308641975%
    4.08
  • 12 applicants say

    Excellent (2)
    16.666666666667%
    Good (6)
    50%
    Satisfactory (0)
    0%
    Subpar (4)
    33.333333333333%
    2.87

Reviews for Apple Inc.

Reviews - What employees say

4.08 Employees say
2.87 Applicants say
  • 20.Dec 2017
  • Employee

Company Culture

Double speak used. Culture of discrimination. Company likes to brag about how great they are but routinely the reality is discrimination. You are just a number. Employees treated as if company does them a favor by hiring them. While there are a handful of employees that have been there 5+ years, the reality is they want fresh young males so instead of firing you, they will make you miserable to get you to leave!

Support from management

Management throws you under the bus routinely. They set the policy, but if a customer gets upset at the policy, they place the blame on the employee. It is our job to get customers to love the policy and we are "punished" for it if the customer does not.

Teamwork

It's like the military - they make you miserable so the team bands together.

Freedom to work independently

In the beginning when you need the most leadership, they completely leave you alone to sink or swim. When they want you to leave, they will begin to micro manage you. My advice if you find this is to find another job because it won't get better, it will only get worse.

Internal Communication

Very little internal communication except "ra-ra" from corporate.

Gender Equality

Unfair promotions. Look around and see how many males are in higher positions. At one point, there was a year without a single female genius even though there were qualified tenured female employees. After I pointed this out, I was retaliated against me.

Attitude towards older colleagues

Completely disrespectful to older employees. While most managers don't have college degrees, they hire experienced older people who frequently have run their own business successfully until retirement, who have college degrees, and treat them like they don't know anything. They have scripted conversations that are irrelevant to their experience and knowledge as if the employee was fresh out of high school.

Career Development

They have career development. The problem is, they only develop those that fit the relevant (i.e. fresh, young male) profile that they wish to present the public.

Overall compensation for your work

They consider troubleshooting and repair "retail" to justify the low wages and then point out that their "retail" wages are on the upper end. However, the type of skills needed to do the job receive double the pay in other places that don't label themselves retail.

Office / Work Environment

Stores are crowded and noisy. Unsafe practices in back of house.

Environmental Friendliness

They talk being green but they leave the doors of the store open to the outside street while the air conditioner is running.

Work-Life Balance

Part of the harassment is getting lousy hours like closing then opening. They could care less about your life because everything is about churning out higher and higher profits, even if you are a top producer.

Company Image

They have a great image based on their innovation. However, they don't have a great image based on their price and how easily the products get damaged. They don't have a great image on their charity record.

Job Security

The average store leader is there only 1.8 years. If you can outlast the horrible managers, you'll still be there, but when you get a really bad one, you won't because life is too short. Each store is run like the store leaders personal fiefdom. They fun the place with fear. They routinely break the rules set by corporate. They bump their friends and family to the front of the line in front of customers, and cover their repairs. An employee caught doing this would be fired on the spot.

Handicapped Accessibility

They have a pull out for customers who are in wheelchairs, but the store is too crowded to make anything be truly handicap accessible.

Workplace Safety

Inventory is more important than safety. They block exit doors frequently to deal with inventory. They block traffic flow to other areas that must be accessed by employees to do their jobs. They demand employees to go outside to begin the intake process for waiting customers in only their uniform in 20 degree weather - or maybe that was just part of the retaliation against me.

Challenging Work

The customers can be very wonderful, or the most challenging experience you could ever have to deal with. Learning the constantly changing field of technology is challenging and exciting.

Inclusive / Diverse

Token ethnicity.

Suggestions for improvement

  • Require leadership to take discrimination and harassment training annually. When reports are made, investigate them instead of brushing them under the rug. Value your employees. They are your customers too. Send in undercover employees to find out what is really going on with leadership. Because you own the health insurance and it is simply managed by a provider, go back to the great policy it used to be, instead of putting corporate profits ahead of your low paid employees health and finances.

What I like about the company

The product.

What I dislike about the company

The fact that they could care less about the employees. The fact that the offer some things to make themselves look good (Restrictive stock units and education assistance) but that it is nearly impossible to actually get the the stock or the education assistance.

Company Culture
1.00
Support from management
1.00
Teamwork
5.00
Freedom to work independently
3.00
Internal Communication
1.00
Gender Equality
1.00
Attitude towards older colleagues
1.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
1.00
Environmental Friendliness
1.00
Work-Life Balance
2.00
Company Image
4.00
Job Security
1.00
Handicapped Accessibility
1.00
Workplace Safety
1.00
Challenging Work
5.00
Inclusive / Diverse
1.00

The following benefits were offered to me

Stock or equity options is offered Tuition assistance is offered 401(k) Match is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Apple
  • City
    Southlake
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • Department
    IT

The following perks were offered to me

Health and wellness programs is offered Employee discounts is offered
  • 09.Nov 2017
  • Employee

Company Culture

Apple stresses being courteous to its employees and they do take decent care of the employees, but in the end you're still a number and they will barbeque you for missing your numbers regardless of how silly. They then will omnibus write you up and keep you written up indefinitely barring you from promotions until stuff changes.

Support from management

My manager was hired without experience (new hire). She hadn't a clue what I did and often set unrealistic expectations

Teamwork

I had my boss tell me that a certain action is non-punitive (which it says on the action) but denied me an opportunity because of it after assuring me it wouldn't be an issue. She had no idea what she was doing. She was new to Apple into a manager position and thus was winging it.

Freedom to work independently

I worked from home. So very much so but I had a tracker logging every second of my day.

Internal Communication

Working at home means you get cut off from your team really easy and can make you feel distant.

Gender Equality

Unknown. I didn't see anything to say yes or no.

Attitude towards older colleagues

Unknown. I didn't see anything to say one way or the other

Career Development

Applecare has stipulations on metrics that you have no control over in the form of customer responses. So if a customer responds negatively, Apple will crucify you for that. Mega stress and frustration worrying about whether each interaction will get you fired or just in hotter water even if you give the best customer service you can.

Overall compensation for your work

One of the better paying jobs in this city.

Office / Work Environment

I worked from home. It was great.

Work-Life Balance

To make things "Fair" they put everyone on shift bids so their shift changes every 90 days. Whatever gives you a high standing for bids is kept secret so you never know what shift you'll get. Basically it's a sham to give the illusion of control so they can put you on whatever schedule they like. I was put on Friday Saturday and Sunday working until 6 or later for almost 18 months. I had no social life.

Company Image

No. They are extremely political (Democrat-wise). They will make public statements for candidates. I prefer neutral companies. Also Apple products are ridiculously overpriced and oversold. We sell people 2-3 year old tech as a MacBook pro at $2000 dollars with some gimmick and pass it off as the greatest thing since slices bread with a plan for obsolescence in 5 years. It's terrifying.

Job Security

Your job in Applecare hinges on customer responses (surveys). You have a 3/5 chance to get a bad survey and no matter if it was an accident or if you were even at fault, you still burn for it. I've been looking for a job only 14 months after getting the job there.

Handicapped Accessibility

I work from home. Very accessible.

Workplace Safety

Worked from home. Unknown.

Challenging Work

They throw a lot at you needing to know mac and ios. All of it. Then throwing watchOs and wireless in there. It was a ton to mentally juggle.

Inclusive / Diverse

Apple is a very liberal company as noted by its actions and charitable contributions. By virtue its not very tolerant of any other views and thus any dissenting view could cost you your job.

Suggestions for improvement

  • Stop treating everyone like a number and start treating your employees with dignity. Read the situation, don't just read numbers.

What I like about the company

They paid relatively well.

What I dislike about the company

Having my career placed on hold due to circumstances outside of my control. Having a boss that never did my job telling me how to do my job with no qualifications.

Company Culture
4.00
Support from management
2.00
Teamwork
2.00
Freedom to work independently
3.00
Internal Communication
2.00
Gender Equality
3.00
Attitude towards older colleagues
3.00
Career Development
2.00
Overall compensation for your work
4.00
Office / Work Environment
5.00
Environmental Friendliness
5.00
Work-Life Balance
1.00
Company Image
2.00
Job Security
2.00
Handicapped Accessibility
3.00
Workplace Safety
3.00
Challenging Work
3.00
Inclusive / Diverse
4.00

The following benefits were offered to me

Stock or equity options is offered 401(k) is offered Ability to work remotely is offered Tuition assistance is offered Paid Parental Leave is offered 401(k) Match is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Apple
  • City
    Cupertino
  • Are you a Current or Former Employee?
    Former job since 2017
  • Position
    Employee
  • Department
    Marketing/product management

The following perks were offered to me

Health and wellness programs is offered Employee discounts is offered Employee events is offered

Company Culture

Nothing but good interactions to report from my time there. I would describe it as a good mixture between formal and casual work environments. Few buzzwords, hands-off management that was receptive to feedback and remaining engaged places this company among my best employers.

Support from management

We had changing rules and TOS updates frequently. We had regular meetings, with regular goals and metrics that were measured, but never unreasonable. Only at one specific moment was there crunch time required, and it never happened again. Overall, leadership knew what it wanted and promoted a stable work environment for what was essentially a maintenance task.

Teamwork

There was only two incidents in which I had trouble cooperating with my fellow contractors, but it was not a recurring problem. For the most part, cooperating with teammates was effortless, as we were all pretty much at the same level working on a clear task that encouraged teamwork. Still, I do find it noteworthy that this is the only job where there were problems with co-workers. I think it could have been avoided with closer examination of potential candidates during interviews.

Freedom to work independently

The team leads were not far off and remained in contact, only showing up when needed. They were never out of reach and communicated their schedule quite clearly. A good level of trust was appreciated.

Internal Communication

Team leads did a great job communicating the information they had with us. Communication with other teams was generally consistent but we ended up waiting to hear back frequently.

Gender Equality

I had a female team lead to work with and the team itself was made up of a pretty equal mix. There were no incidents and every member was engaged in the work and giving feedback.

Attitude towards older colleagues

There were not too many older colleagues, but I didn't detect any problems while they were working. Still, I think we could have used some older hires.

Career Development

It can be surprisingly fluid here, and there were times

Overall compensation for your work

I was not compensated the same as my fellow employees and I am not sure why. After some discrete discussion with my cube mates, I discovered I was the lowest paid of the entire team. Though it paid well by my standards, I am still not pleased.

Office / Work Environment

Some cube bays were poorly lit and at times the temperature could be surprisingly cold during non-summer months. Everything else was fine and much allowance was made for ergonomic workspaces, including standing desks if requested.

Environmental Friendliness

Recycling, compost, power saving measures are all in place. Nothing wrong here.

Work-Life Balance

I had regular specific hours, with overtime not really being an option except for one situation. There was only one time in which overtime became necessary during a crunch period, which did wear on me after a time. It never repeated itself, though.

Job Security

There were a few times where teams had their personnel cut down with no real warning. Not sure if it is the same with full time employees.

Handicapped Accessibility

Elevators and ramps are common throughout the campus.

Workplace Safety

No real danger here. Ergonomics assistance can be requested freely, and health information is provided.

Challenging Work

My job was more of a maintenance task, but it was appreciated and its efforts noticeable. We appreciated any mention of our work quality in the news but due to the nature of the work could get unavoidably monotonous. Patience for a repetitive job was required.

Inclusive / Diverse

My team consisted of a varied group of different ages, races, genders, and backgrounds. I felt a genuine attempt was made at being diverse.

Suggestions for improvement

  • Better lighting and more regular heating would help, but other than that the company is fine to work with.

What I like about the company

Calm, stable working environment. Campus is conveniently located by highways and management maintains a good presence without being overbearing.

What I dislike about the company

Sudden drops in headcounts without any real explanation, though they were within their rights to do so.

Company Culture
5.00
Support from management
5.00
Teamwork
4.00
Freedom to work independently
5.00
Internal Communication
4.00
Gender Equality
5.00
Attitude towards older colleagues
3.00
Career Development
3.00
Overall compensation for your work
1.00
Office / Work Environment
4.00
Environmental Friendliness
5.00
Work-Life Balance
4.00
Company Image
4.00
Job Security
3.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
4.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Parking is offered Easy access to public transportation is offered Desirable office location is offered
  • Company
    Apple
  • City
    Cupertino
  • Are you a Current or Former Employee?
    Former job since 2016
  • Position
    Temporary
  • Department
    Others

The following perks were offered to me

On site cafeteria is offered Health and wellness programs is offered Vehicle allowance is offered

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Review averages

  • 405 employees say

    Excellent (262)
    64.691358024691%
    Good (92)
    22.716049382716%
    Satisfactory (34)
    8.3950617283951%
    Subpar (17)
    4.1975308641975%
    4.08
  • 12 applicants say

    Excellent (2)
    16.666666666667%
    Good (6)
    50%
    Satisfactory (0)
    0%
    Subpar (4)
    33.333333333333%
    2.87

kununu score comparisons

Apple Inc.
4.04
417 reviews

Industry average (Consumer Electronics)
3.29
47,324 reviews

kununu average
3.32
2,733,000 reviews