- Arvest Bank06.Jan 2018
Suggestions for improvement
- Efficiency staffing plus 1 part of full timer. Provide a floater when more than one person are on leave or if branch is understaffed so existing staff can still take days off or pto that was requested months in advance.
What I like about the company
They are very involved in their communities and do amazing charity work. Pto accrual amoint is nice.
What I dislike about the company
Efficiency staffing- it's not practical for a customer service department. If someone is fired, calls in sick, or is off on pto/maternity leave you are understaffed and customers notice. Branches don't get support since the ''floater pool'' consists of about 5 people to cover 30 branches. They also schedule training on busy days like Friday's, 1st, 3rd, and last days of the month. They tell you when they hire you to expect to work 1 or 2 saturdays a month but you will more likely than not work 3 or 4. Pto accrual is nice but when you can't use it, is pointless.