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Atento:What's it like to work here?

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Review averages

  • 5 employees say

    Excellent (0)
    0%
    Good (1)
    20%
    Satisfactory (2)
    40%
    Subpar (2)
    40%
    2.10
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

Reviews for Atento

Reviews - What employees say

2.10 Employees say
0.00 Applicants say
  • 18.Sep 2017
  • Employee
Company Culture
1.00
Support from management
1.00
Teamwork
1.00
Freedom to work independently
1.00
Internal Communication
1.00
Gender Equality
1.00
Attitude towards older colleagues
1.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
1.00
Environmental Friendliness
1.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
1.00
Workplace Safety
1.00
Challenging Work
1.00
Inclusive / Diverse
1.00

The following benefits were offered to me

is offered
  • Company
    Atento
  • City
    San Antonio
  • Are you a Current or Former Employee?
    Current employee
  • Position
    C-Suite / Leadership
  • Department
    Administration
  • 30.Sep 2016
  • Employee

Inclusive / Diverse

9

Company Culture
1.00
Support from management
1.00
Teamwork
1.00
Freedom to work independently
1.00
Internal Communication
1.00
Gender Equality
1.00
Attitude towards older colleagues
1.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
1.00
Environmental Friendliness
1.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
1.00
Workplace Safety
1.00
Challenging Work
1.00
Inclusive / Diverse
1.00
  • Company
    Atento
  • City
    San Antonio
  • Are you a Current or Former Employee?
    Former job since 2014
  • Position
    Employee
  • Department
    Finance
  • 10.Sep 2016 (Last edit 17.Sep 2016)
  • Employee

Company Culture

The company is diverse but the company moral is almost non existent. I could be almost great if there was some kind of program or employee input for make this issue better.

Support from management

Call center supervisor's have not been selected on technically of support to their agents but on whom best fit the potion. Some are selected and hired before the job posting was available to other staff members. On a personal experience I worked under manger whom worked for a project as Cap-1 in which I was the trainer for was payed as a supervisor and had all benefits as such. I had all skill levels that allowed me to work on all programs that is necessary to provide proper customer service for cap-1 clients. The supervisors only could run 1 tool which is used for sales. One of the major duties as Supervisor is to coach agents on Call Handling, Tool Usage, Knowledge of Products, Booking and Management of Reservation. To be able to build strong agents and to do this duties. Agents are required to use 3 tools. The supervisor only knew how to sale which is a use of 1 tool but did not know how or even assist her agents with any other function. I got paid less then her and whom depended on me to coach her agents. I think that not only administrators whom were aware of this knew of agents not wanting to ask for help knowing that this supervisor could not help but asked for trainers or other agents for assistance.

Freedom to work independently

Freedom of choice was a great deal when it came to the team you were on or project worked for. Most case choice freedom came to the Project Coordinator.

Internal Communication

Communication is not properly handle or documented. Most of this is done through the method of Person to Person or Email. If it was email in which was not track nor requested for a reply. Person to Person which mainly how it was handle. It was very indirect and not personal to one or many that are to be informed. The lack there of made day to day things hard and very miss direct.

Career Development

Promotions are not equally given to others knowing that the chance is really not given as it has been filled before postings of openings.

Overall compensation for your work

Pay raises are not given even after being with the company over a long period of time. Yearly evaluations do not happen among agents.

Office / Work Environment

Agents that showed or demonstrated unprofessional work ethics or behavior made a uncomfortable work environment. Restrooms, Break Rooms, Employee Refrigerators were all not well kept clean or maintain.

Environmental Friendliness

This is set in place and not well kept up with. All projects are paperless but office paper work is wasteful.

Work-Life Balance

You almost had to be on your death bed to have some consideration. No matter the situation of one. When you do follow the Term & Conditions set in place this still did not secure your job but only made you eligible for rehire.

Company Image

I was not proud working for this company. I was proud of my boss whom always went above and beyond to make sure we had what we needed and that we did not get lost in the hardships of day to day work issues.

Job Security

This currently happen to me and others recently jobs are come as you go without knowing what is to come until it about to happen or already has happen. Which most are forced to make last min decisions. This has made good agents look for other employment. The turn over rate on which tenure agents that have left is high.

Challenging Work

Yes it was and I thank the experience this allowed me to put on my resume. I have worked with top financial companies and travel groups. This hard work for agents here will never get them promoted or even a raise. The bonus structure is not clear or payed out in a timely matter. The job is challenging but with out recognition it tends to be challenge free job.

Inclusive / Diverse

Diverse is used greatly here and will be thought to you on day one of training. I know I was trainer whom thought this the my new hires. This stops when you have a war vet whom suffers from P.T.S.D and requires a service dog for assistance. When a Agent whom requires a service dog to help with her Bipolar Disorder. Diversity does not stop at just ethnic backgrounds or Race and many others. This stands for all that are different from others in always. To see agent be told that the only way to bring her service dog to work she most disclose why and what the dog is there for. Which is violations of ones HIPPA rights. This made it hard for this agent that did not want to disclose that nor be treated in such way.

Suggestions for improvement

  • Survey the enjoyment of the non management member to see whom will stay with the company knowing they will benefit and grow with the company over the period of time. To see where the company stands with its employees.

What I like about the company

The experience gained for personal resume.

What I dislike about the company

The moral of the company is not good. The company can invest more in to its employees so the growth is greater.

Company Culture
2.00
Support from management
3.00
Teamwork
5.00
Freedom to work independently
2.00
Internal Communication
1.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
2.00
Environmental Friendliness
2.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
5.00
Inclusive / Diverse
1.00

The following benefits were offered to me

is offered is offered is offered is offered is offered is offered is offered
  • Company
    Atento
  • City
    San Antonio
  • Are you a Current or Former Employee?
    Former job since 2016
  • Position
    Employee
  • Department
    Others

The following perks were offered to me

is offered is offered

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Review averages

  • 5 employees say

    Excellent (0)
    0%
    Good (1)
    20%
    Satisfactory (2)
    40%
    Subpar (2)
    40%
    2.10
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

kununu score comparisons

Atento
2.10
5 reviews

Industry average (Other Industries)
3.25
148,024 reviews

kununu average
3.28
2,604,000 reviews