Are you a Current or Former Employee? Former job since 2016
Support from Management
The owner doesn't knowhow to groom or have anyway of training her staff appropriate. One year of self grooming doesn't make you a professional groomer. Not qualified to groom or bring in new employees to teach the art and skill of grooming.
The owner rolled her eyes and told employees to look up YouTube videos on how to do spacific grooms.
The owner doesn't have the skill set to help or guide new groomers in the right direction. You don't get the opportunity to learn more.