The head tellers would tell me good job sometimes, but you really get reprimanded for everything, sometimes to an extreme, by management. I did. Not trust my managers or head teller at all when I left. They gossipped so horribly it was scary to be gone a few days and have to come back. I was continuously stressed out, this place sucked my soul. I went on antidepressants while I was there just to get through the day, because I knew even if I did I'd still have to go back.
Support from management
The management's conduct in conflict situations is terrible. The managers directly about you will literally lie to human resources to keep themselves out of trouble. If you go directly to them, you are called crazy and become a target.
When introducing new products or services or changing policy they do not consider the employees whatsoever, some whom they like get a say and the ones whom they don't it's almost better to them if they dislike it.
In most of the branches the tellers get along, in mine they did not. They were very passive and talked negatively about each other behind each other's backs.
Freedom to work independently
You have no say in any responsibilities given to you. If they want to make things hard on 100 people to make it easy (or basically effortless) on 4 higher up, they will
If you like being called crazy when you're targeted (not the first not the last) by management, this is the job for you.
As a women I wasn't targeted, but as an individual not from the small town I was targeted.
Attitude towards older colleagues
One man literally said "change my shifts, I don't want to look at her old, ugly face on Saturdays too."
I was there for over a year, and I didn't even get transfered (although openings came up) to work closer to my college. They wouldn't transfer me, and once when the opportunity came the branch manager wrote me up to keep me from being eligible. So they wouldn't have to deal with a new employee training there.
Overall compensation for your work
Amazing compared to other places, but that's like comparing vacationing in the Bahamas or Hell for cheaper.
Office / Work Environment
The overall working conditions were okay, but I wasn't receiving emails and clicking in would be spotty but I was still blamed.
They do some community action projects, but branch managers do not push them they almost see them as a pain in the branch I was in.
Yes, peer pressure to take shifts for other people on your off day so they can do whatever they want is ridiculously high. And although other part-time tellers were getting day shifts (even some there less time than me) I never got one. If I wanted to not work at night I had to take a vacation day. But I will say you get a ton of vacation time, but what good is that if work is so stressful you bring it home and are scared to go back?
You get mixed reviews, depending on whether or not the management decide to like you or not which is decided upon Day 1
They will cut your hours, even if you are told a number upon hire if you don't pay for their $200 monthly insurance they may cut your hours to as little as 17, even if you give up your scholarship because they said you had to work 24 previously.
Most places would be accessible to disable works.
They leave there, alone, at 19 years old, to close a bank with no one to watch you out but the local police who have other things they have to do so sometimes I would even walk out alone. I did Not feel safe there. I was often the person working alone at night until 8 pm the majority of the time.
Mindless doll comes to mind. That's what they want from you. As I always say "the bank, where if it's not boring, it's bad." I was never proud of my work, not because of the work but who I worked for. Being a teller could be very rewarding if you are seen as a human being while you do it.
Inclusive / Diverse
No, diverse ideas are not supported. But if you agree it flows well.
Suggestions for improvement
- Communication between management and staff and making sure that their managers are performing their jobs when they hear a complaint by multiple employees rather than demeaning us by calling us crazy or saying that they aren't connected.
What I like about the company
Good benefits, paid off time, some of the employees are some of the nicest people you will ever meet and are just trying to work hard.
What I dislike about the company
Management is a disgrace from the bottom to the top. Some departments (like the ones who work in the same building with human resources) have their comfortability placed over yours or even rationality. One word said and your head is on the chopping block over some ridiculous rule set in place so they can leave by 5, even if it means we are there until 8:59 at night hurrying to get out by 9 because you have to be out by then or call security and wait for him (who works hard to keep the bank as safe as they let him and has a family and is a good man) to come and let us out and none of us get home until 10 or later.