- Bargain Hunt Superstores15.Dec 2015
It's hard to make a judgment on this aspect of the job. On the one hand, all but one of the managers were great people and quite friendly and easy to get along with. However, no one in management seemed to have a backbone, which led to many employees just plain getting away with laziness, breaking store policies, and poor attendance. A kudos program and Employee Of The Month program were put in place (with a nice little reward, too) to help promote better workmanship, but after about a week no one seemed to care anymore.
Support from management
Managers consistently backing down to even mildly rude customers and conflicts. Shoplifting was rampant and mgmt performed minimal action. Employees have no say in company decisions whatsoever. Store goals were unrealistic, but were never pursued much anyway; there were no consequences for not meeting sales goals. Store manager was a great guy, but seemed too shy to put work into motion to reach goals.
I got assistance from coworkers/managers if I was able to ask for it, and if they were in a good mood. There was a huge drama circle within the store and rejecting it or choosing to stay out of it usually resulted in being shunned and not helped by other workers.
Freedom to work independently
Job responsibilities seemed to change daily, despite my position/job title remaining the same. It really wasn't so bad, although most of the cashiers seemed to ignore their closing duties and instead either push them on other workers or leave the tasks unperformed altogether, without consequence. I never felt overwhelmed by the workload, but was quite frustrated with others' blatant laziness.
As smaller startup retail chain employees, we were told about all we needed to know to perform our jobs well. We were regularly informed of the results and goals of the store and the company as a whole, and received good training. Lack of leadership meant this did not translate to store/employee success, but nonetheless the communication was there.
I never noticed any inequality in terms of raises or job promotions.
Attitude towards older colleagues
Older workers were occasionally hired and usually kept, although the store gossip circle never stopped bashing them behind their backs. It was a bit disheartening to witness.
The company as a whole always felt incredibly backwards. Promotions seemed to happen randomly and also seemed to happen to the people least fit for the position. Promotions from within were also uncommon, with the company instead choosing to hire from the outside world to fill management positions. Keep in mind this is the company's fault, not the store's.
Overall compensation for your work
Starting pay barely above minimum wage, with 15-25 cent raises (if you're lucky) after working for a year or two. My store's management restructured shortly after I began working, and I heard through the grape vine that the head manager was forced to take a pay cut as a result. I am uncertain on the validity of this, but it wouldn't surprise me.
Office / Work Environment
It was an older, previously-used spot in a smaller shopping center in a slightly rough part of town. It was a bit run down and the store was mostly void of colour, but it was all kept clean and safe. Not much to say here.
Families were taken into consideration well. Time-off requests were always granted and impromptu schedule changes were never a problem. Management always worked well to make sure there were no scheduling conflicts.
Sadly, no one at my store wanted to stay. Most employees lasted less than six months, and those that stayed longer talked about jumping ship during all their shifts. Even management regularly made comments about how they need to leave the company. Everyone understood that it was a discount retail chain, but we still knew it was also a sinking ship.
Job security felt pretty strong at my store. There was never any talk of restructuring among low-level employees. And many employees would consistently call in sick, or simply not show up multiple times per week and not be punished. It was essentially impossible to be terminated, and with such a small number of workers, they couldn't afford to let anyone go anyway.
Safety was rarely mentioned after job training, but there wasn't much to get hurt on anyway.
The work was only as rewarding as you would expect as an underpaid retail employee. A couple of the managers helped boost morale by complimenting us on our work after a task, but others didn't, and other fellow low-level employees never cared. I don't really blame the company for this, however, as I feel most crappy retail positions are like this.
Inclusive / Diverse
Employee opinions and ideas never mattered, all decisions were handed down by corporate office via chiseled stone tablets and could not be debated. Even the store managers really had no say, and most of the time they thought corporate's decisions were silly or downright harmful.
Suggestions for improvement
- Management at both the store level and corporate level needs a complete overhaul. Stores need color and decoration. Store sales were consistently abysmal due to 100% lack of marketing (every few months, it would get so bad the manager had to personally make a Craigslist post to try and drive up business). Pay workers more, or at least provide decent raises at a reasonable frequency to make them feel wanted. Discourage gossip circles and hold employees accountable for poor work ethic (if your official attendance policy says 3 strikes and you're out, don't give us 15 strikes).
What I like about the company
Flexible working hours, down-to-earth (although ineffective) management, and communication.
What I dislike about the company
No consequences for poor workmanship. Atrocious pay (in the summer when you have to run your car's A/C, you barely even made enough to keep gas in the car to get there). Lack of advancement opportunities. No strong management.
The following benefits were offered to me
- CompanyBargain Hunt Superstores
- Are you a Current or Former Employee?Former job since 2013