- Bluegreen Vacations06.Dec 2017
Suggestions for improvement
- Honestly the best work environment I have ever worked in. Always positive and pro guest
Most people calling in are nice and I have had many enjoyable conversations while performing necessary transactions. Supervisors are helpful and focused on helping employees meet or exceed expectations.
The emphasis on customer satisfaction surveys seems extensive. I have never called for customer service and had someone ask me to take a survey. It is usually done before the call and not by the representative. The survey seems to be rather long and confusing to some owners as well. Maybe simply the survey and give them the option of getting it by email or taking it right after the call over the phone.