Depending on the team you were on, it was great. Other teams lacked in the team-building options.
There is a problem with communication and they know it. It's a work in progress.
There aren't clear career paths for all individuals. Even in a management role, my path was not clear.
Overall compensation for your work
I feel they underpay all lower staff and management; higher executives are overpaid. On par for typical America.
Office / Work Environment
There are recycling bins everywhere you look.
They were very considerate about my home life and let me tend to family business/concerns without reprimanding.
Bluehost is not well-known.
There are elevators, but they're hard to access. It's not very handicap-friendly.
Suggestions for improvement
- Organize the company in a way that makes it easy to communicate to the call center - knowledge base, company board, etc. Communicate goals clearly to employees. Focus on one major change at a time. Don't be afraid to outsource development. Pay employees better. Treat front line agents with higher respect to decrease turnover.
What I like about the company
It was fairly easy to obtain necessary equipment to do my job well. The IT team was very helpful. Most staff was friendly. Also, the benefits are great and they held employee events often. Holidays were always fun.
What I dislike about the company
Career paths weren't well-known. There was a lot of restructure, which caused a lot of concern for job security. The company as a whole is disorganized (which is hopefully the reason for the restructure). Pay is not fair amongst peers. Bonuses aren't handed out fairly (I was compensated fine, but the process isn't great).