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Books-A-Million, Inc.:What's it like to work here?

United States Industry Broadcast Media/Media Production
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Review averages

  • 3 employees say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (3)
    100%
    1.61
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

Other company profiles

Reviews for Books-A-Million, Inc.

Reviews - What employees say

1.61 Employees say
0.00 Applicants say
  • 16.Dec 2016
  • Employee

Suggestions for improvement

  • Stop harassing employees constantly via their earphones and at the end of their shifts by giving them "The Talk" about how poorly they did by not selling the cards and magazine subscriptions.
  • A happy employee will make happy customers. The frequent customers do not like being asked time and time again to sign up for the card or purchase magazine subscriptions. Many people who did sign up for magazine subscriptions for a free 3-month trial and who called to cancel ended up being charged anyway. A LOT of unhappy customers!!

What I like about the company

The 30% employee discount. They offered it only bi-weekly on paydays until they offered employees a chance to give their opinion of the company via an on-line survey. So many employees had a negative view of the company that this was one of the things they changed.

  • 17.Nov 2016
  • Employee
Company culture
1.00
Support from Management
2.00
Teamwork
2.00
Level of Autonomy
1.00
Communication
2.00
Gender Equality
3.00
Attitude towards older colleagues
2.00
Career Development
3.00
Overall Compensation for your work
1.00
Office/Work Environment
1.00
Eco-consciousness
3.00
Work-Life Balance
1.00
Company Image
1.00
Job security
1.00
Handicap Accessibility
3.00
Workplace Safety
3.00
Challenging Work
1.00
Inclusive/Diverse
1.00
  • 09.Feb 2016
  • Employee

Suggestions for improvement

  • Make payroll better balanced to meet the requirements of all tasks as well as the longer then normal required check out process. Listen to those who are in the store and not just what is on paper.

What I like about the company

Great employee discount

What I dislike about the company

Lack of hours available to fully staff store. Heavy tasking without payroll to complete. Unable to perform basic customer service to all customers. Failure to sell discount cards and magazine subscriptions will lead to termination and required to push multiple times to customers when cashing out.


Review averages

  • 3 employees say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (3)
    100%
    1.61
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

kununu score comparisons

Books-A-Million, Inc.
1.61
3 reviews

Industry average (Broadcast Media/Media Production)
3.30
19,868 reviews

kununu average
3.16
2,132,000 reviews