Suggestions for improvement
- One of the biggest things I can suggest is equal pay and treatment for women. I am usually discriminated against when it comes to pay, compared to men. Another thing would be, when it says, "no substitutions" or happy hour or lunch hours in the menu, corporate should stick to those policies. Sometimes people ask for special treatment and the server will say, "no I'm sorry we can't do that" or "we don't have lunch on the weekends", or something to that effect. Then the guest will ask for the manager and the manager says, "just give them whatever they want, or they will call corporate." This is very degrading for servers in this situation and makes us feel like we have no dignity. Managers should be coached to abide by the rules of the menu, so servers don't have to be placed in this situation.
Another constant issue that isn't dealt with, is when good employees say that bad employees aren't carrying their weight, it almost always gets ignored because managers don't want to coach employees, and we end uplosing the good ones. Managers should be coached to tell people when they are not doing a good job and how to do it right, and to accept feedback from their employees.
What I like about the company
My managers respect and appreciate me most of the time. The people I work with are pretty amicable. I really like the Brinker Family Fund which is a company fund that anyone can choose to put money into for any dollar amount per paycheck. When something tragic happens to someone that works for the company, they may request funding from it, regardless of whether they contribute or not. It's great for employees and their families. I have been able to move all around the east coast working for the company, which has been a wonderful experience. I have been able to make a living working there and now they are offering a no-cost associates degree, which I am now attempting to take advantage of.
What I dislike about the company
Sometimes the managers/corporate can micro-manage too much, and it turns into a bad work environment where everyone is just frustrated. Mistrust in employees that don't deserve to be treated that way is poisonous, and you will lose the good ones. Workplace politics can be pretty ridiculous. I have been personally passed up for a raise, even though it was well known that I deserved it over other employees, and male employees got raises over me, that were undeserved, because they threatened to quit, and threw a fit. Sometimes managers don't care about the guest, just about the numbers and statistics, and the servers are the ones that are out dealing with guests, trying to make them happy without the help from managers.
Also, sometimes the employees get treated like numbers instead of people by management. They either care only about the bottom line, or clocking out and going home. One thing I really dislike is that managers get bonuses for certain things such as contests, or just their numbers. They willhound us to live up to these expectations so they can get the bonus, which is usually pretty significant, and we won't get anything. If they don't get the bonus, it's our fault, if they do, it was all them and not us.