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  • Jan 12, 2016

Company changed focus

company Brookstone
City Los Angeles
Are you a Current or Former Employee? Current employee
Position Others
Department Others

Suggestions for improvement

  • Listen more to your store managers. They are the ones who are on the front lines and know what is happening.

I like about the employer

I liked the people I worked with. Some of my supervisors were caring, helpful individuals. The product was fun to work with.

I dislike about the employer

The company changed focus from a customer service focus to a focus purely on sales. It didn't matter how good you were at other management skills (development, organization, delegation, communication etc) if you didn't make the numbers it didn't matter. Also, some in higher management would ask for your honest opinion on issues and new initiatives, and if you had any concerns you got labeled as a "trouble maker"

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