The supervisors rarely commended the employees. The company tries to stand for quality as it's products support does, fairness and trust isn't relayed to the employees like it should.
Support from management
Supervisor's conduct was poor due to lack of proper leadership skills. Supervisors found incorrect and unfair ratings of workers always ruled against workers regardless of proof.
Colleagues were very helpful to assist the customers and learn product information.
Freedom to work independently
Some workers were allowed to take longer that others to assist customers.
The company had excellent communications.
Attitude towards older colleagues
From what I could see the older colleagues got acknowledgement for years of service during company meetings and first pick of work schedules.
No good opportunities were offered as far as development was concerned.
Overall compensation for your work
The pay was just under fair for the knowledge the worker had to remember. The benefits were fair but could be better. Salaries were paid on time.
Office / Work Environment
The computer software was very obsolete and made most tasks take longer than updated software would. This was a request that all working employees requested to no avail. Lighting was fine. Ventilation worked and environment was cold. Noise could have been improved.
There were employee supported programs that helped some social causes. It is unknown if environmental or fair trade was or is supported.
Vacation could only be taken if scheduled six months to a year in advance. Work hours varied.
The employees talked fondly of the customers and the product but, the unfair practices of office politics made it "just another job" atmosphere.
No due to the way the worker was rated on personal opinion of the reviewer instead of the quality of work done by the workers. A worker could lose their job for no reason other than "right-to-work" and office politics.
In customer support no OSHA training was provided.
I felt a great sense of accomplishment helping the customers with their questions and problems. I proud of what I accomplished and would have continued if allowed.
Inclusive / Diverse
Not at all.
Suggestions for improvement
- Replace the problem individuals in customer service management with quality people. Improve on schedules to accommodate the employee's life.
What I like about the company
How the company stands behind their products and provides real customer service and offered excellent employee discounts on the products.
What I dislike about the company
How the company has allowed individuals in management of customer service to continue unfair treatment of it's employees and keep the department behind it's competitors with obsolete tools for service.