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Call Centers of America:What's it like to work here?

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Call Centers of America experience report

  • 22.Dec 2015
  • Employee

don't waste your time!

1.89

Company Culture

SUPERVISORS DO NOT COMMEND EMPLOYEES UNLESS THEY ARE BEST FRIENDS.

Support from management

unorganized, lack of cohesion, incompetent people

Teamwork

People are rude disrespectful, drink on the job, and did inappropriate things and NOBODY EVER SAID ANYTHING ABOUT IT.

Freedom to work independently

CERTAIN INDIVIDUALS WERE ABLE TO SLACK COMPLETELY WHILE EVERYONE ELSE PICKED UP THEIR WORKLOAD. UNBELIEVABLE

Internal Communication

THEY ACT AS IF IT'S AN OPEN DOOR POLICY, BUT MANAGEMENT DID NOT TREAT EVERYONE EQUAL.

Gender Equality

YOU HAVE TO BE FAMILIAR WITH MGMT AND ACT A CERTAIN WAY TO BE ACCEPTED.

Attitude towards older colleagues

IN THIS ENVIRONMENT CERTAIN PEOPLE WERE OVERLOOKED IF THEY DID NOT FIT THE MOLD.

Career Development

PEOPLE IN OTHER CAMPAIGNS WERE PROMOTED FASTER THAN ANYONE IN CHEGG

Overall compensation for your work

NO BENEFITS LOW WAGES

Work-Life Balance

NO BENEFITS, HARDLY NO PROMOTION UNLESS YOU WORK LIKE A DOG AND KISS UP TO MANAGEMENT.

Company Image

more cons than pros so nobody talks fondly of this company more specifically CHEGG.

Job Security

EXTREMELY HIGH TURNOVER, coworkers wouldn't get to know anyone unless you stayed a few months.

Handicapped Accessibility

YES THEY HAD A RAMP, HANDICAP AS WELL

Workplace Safety

YES EXCEPT PEOPLE PRETENDED TO DRINK JUICE AT THEIR DESK BUT IT WAS REALLY ALCOHOL

Challenging Work

no recognition unless you are buddy buddy with CERTAIN INDIVIDUALS IN MGMT.

Inclusive / Diverse

most of the employees on the phone are african american and I normally wouldn't mind it, but they are extremely ghetto and ignorant. I'm surprised the company doesn't take that into consideration in the hiring process.

Suggestions for improvement

  • GET TO KNOW AND APPRECIATE YOUR EMPLOYEES, BETTER COMMUNICATION, HIGHER PAY, KNOWLEDGABLE STAFF PLEASE!

What I like about the company

IT WAS A WAY TO PAY A BILL AT THE TIME...THAT'S ALWAYS A POSITIVE. POTLUCKS

What I dislike about the company

MGMT, PAY, COWORKERS, INCONSIDERATION TO WORKERS, CONSTANT CHANGE IN RULES, LIED TO OUR CLIENTS ON A DAILY BASIS.

Company Culture
3.00
Support from management
1.00
Teamwork
2.00
Freedom to work independently
2.00
Internal Communication
2.00
Gender Equality
2.00
Attitude towards older colleagues
2.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
2.00
Environmental Friendliness
1.00
Work-Life Balance
3.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
3.00
Workplace Safety
3.00
Challenging Work
3.00
Inclusive / Diverse
1.00

The following benefits were offered to me

Flex. working hours is offered
  • Company
    Call Centers of America
  • City
    Orlando
  • Are you a Current or Former Employee?
    Former job since 2014
  • Position
    Others
  • Department
    Others