- Capital City Bank13.Nov 2018
Suggestions for improvement
- Reverse manager reviews, respect knowledge and use that knowledge to make the deal without fearing negative consequences. Watch for patterns by managers and offer open honest feedback from employees. Focus on the clients needs, and not the department productivity as just numbers. If we make it too easy, so can our competitors. We have to be smarter and work harder.
What I like about the company
CCB is a great company, but there are rogue supervisors without any real avenue to assess and address manager quality. This used to be a better company, before efficiency and bottom line took precedence over meeting the needs of our community. We were once the leader by tailoring products to clients but now all products are cookie cutter, rarely modified. Some due to regulations (or fear of), but many were created to be so streamlined to reflect value to the company, or for managers to have inflated productivity ratios. We have lost clients to other community banks, i.e. loans due to too conforming products. I fear that employees with years of experience are replaced by lower level employees who do not have experience, but can be trained on only what they need to know. Simplicity is no match for experts who can take a complex matter and get it to closing, while staying in compliance with the rules. The experts are losing ground to over simplified policy and procedure. One size cannot fit every client. They want a pro to get them what they need and not standard out of the box solutions.
What I dislike about the company
Department management not monitored enough by executive management. On the surface, things may appear to be okay, but there is a losing of morale by employees who feel they have no voice. We should be offered to provide reverse reviews as other companies are doing. There is a disconnect, and by thinking outside the box, one risks alienation by peers and managers who don't want complication, preferring simplification. It isn't profitable in creating a tailor made solution ... To them.
The following benefits were offered to me
- CompanyCapital City Bank
- Are you a Current or Former Employee?Current employee