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Capital Insurance Group:What's it like to work here?

United States Industry Insurance
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Reviews for Capital Insurance Group

Review factors

Feel-Good Factor

Company Culture
3.00
Support from management
2.25
Teamwork
3.50
Freedom to work independently
3.25
Internal Communication
2.50
Office / Work Environment
3.75
Environmental Friendliness
3.50
Work-Life Balance
3.00
Challenging Work
3.50
Inclusive / Diverse
3.75

Career factor

Gender Equality
4.00
Attitude towards older colleagues
3.75
Career Development
3.00
Overall compensation for your work
3.00
Company Image
2.75
Job Security
2.50
Handicapped Accessibility
3.50
Workplace Safety
4.00
Benefits

The following benefits are offered

No flex. working hours Parking in 2 of 4 reviews Easy access to public transportation Stock or equity options in 2 of 4 reviews 401(k) in 3 of 4 reviews No onsite daycare facility No reimbursed daycare Ability to work remotely in 1 of 4 reviews Desirable office location in 2 of 4 reviews No tuition assistance Paid Parental Leave in 2 of 4 reviews 401(k) Match in 1 of 4 reviews Flexible spending account in 2 of 4 reviews Paid time off in 2 of 4 reviews Healthcare (including vision and dental) in 3 of 4 reviews No relocation allowance Life insurance in 2 of 4 reviews

The following perks are offered

No on site cafeteria No meal or transportation allowance Health and wellness programs in 3 of 4 reviews Employee discounts in 1 of 4 reviews No vehicle allowance Employee events in 3 of 4 reviews No dogs allowed Fitness center on site in 1 of 4 reviews No company provided food and/or drink
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Reviews

  • 23.Jul 2018
  • Employee

Suggestions for improvement

  • Allow adjusters to approve claims with higher dollar amounts without supervisor approval.

What I like about the company

I made friends with other employees

What I dislike about the company

Training, constant need for supervisor approval for minuscule matters, director of the company is out of touch with the culture/environment of the workplace

Company Culture
2.00
Support from management
2.00
Teamwork
2.00
Freedom to work independently
2.00
Internal Communication
3.00
Gender Equality
4.00
Attitude towards older colleagues
4.00
Career Development
2.00
Overall compensation for your work
1.00
Office / Work Environment
4.00
Environmental Friendliness
2.00
Work-Life Balance
3.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
4.00
Workplace Safety
4.00
Challenging Work
4.00
Inclusive / Diverse
4.00
  • Company
    Capital Insurance Group
  • City
    Bakersfield
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
Have a question about Capital Insurance Group? Get answers from others who know this company!
  • 15.Jan 2018
  • Employee

Suggestions for improvement

  • Better outdoor lighting at night.

What I like about the company

Had an all company bowling event for Independence day which was really fun also went to see Beauty and the Beast as a company event

What I dislike about the company

Lighting outside the building is poor. Not all departments communicate well together

Company Culture
5.00
Support from management
4.00
Teamwork
5.00
Freedom to work independently
5.00
Internal Communication
4.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
4.00
Office / Work Environment
5.00
Environmental Friendliness
4.00
Work-Life Balance
4.00
Company Image
5.00
Job Security
5.00
Handicapped Accessibility
3.00
Workplace Safety
5.00
Challenging Work
5.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Parking is offered Stock or equity options is offered 401(k) is offered Desirable office location is offered Paid time off is offered Healthcare (including vision and dental) is offered
  • Company
    Capital Insurance Group
  • City
    Monterey
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

Health and wellness programs is offered Employee events is offered Fitness center on site is offered
  • 23.Mar 2016
  • Employee

Support from management

The team supv. need to possess the training or knowledge, and experience of property or coverage issues. Trying to train others on issues you yourself are not familiar with is detrimental to the employees.

Internal Communication

The company uses many different filters when announcing changes or when giving bad news. They hide between percentages and terms that many of the lower level employees do not understand and won't bother to ask. They need to speak to the employees rather than speaking at them.

Attitude towards older colleagues

There are just a handful of 50+ employees in the service center, in comparison to those in the younger generation. Older workers and those who have been with the company are not as appreciated for their experience within the industry.

Career Development

Real training in policy and estimations are literally nonexistent. Larger companies have actual training centers where employees are schooled in the policy and its company interpretation. In estimatic sate taught by doing the task and learning about actual construction of homes in order to understand your own job. No such thing at CIG. Training is ad hoc at best. Many times the person training has as much experience as the person being trained.

Overall compensation for your work

Salaries are by far the lowest in the scale compared to other large companies. They do offer the typical medical, dental, vision benefits, but they also offer an ESOP after 1 year with the company.

Office / Work Environment

Current software being used is archaic and does not communicate well will field or remote personnel. Processes and systems are repetitious whereby 2 computer screens are used to input the exact information into the same file, but in different areas of the file so that field employees can see them.

"Intake Operators" are told that there are no time-limits when speaking with customers or insureds, but turn around and tell you that you need to limit your time speaking with them. And the reason is that other team members don't take as long.

Micromanaging and constant monitoring of employees in the service center is constant. You are held accountable for every minute that you are not on the phone or at your desk. Need to use the bathroom? You need to enter a code into your computer that you're taking a bathroom break.....and the timer starts to count down how long it took.

If you ask a question of someone which is business related and someone else misinterprets or misconstrues it, you are called into a supv.office and told to watch how questions are phrased. You are also warned that every conversation "filters in" into his office.

Job Security

No. The past few years has seen major losses in this company. Layoffs and consolidations have and will continue to occur. Workers that have years of experience are being let go due to the emphasis of work has changed.

Handicapped Accessibility

No. There are no accessible automatic entrance doors to assist the handicapped if needed.

Suggestions for improvement

  • Provide better equipment and systems to alleviate repetition and redundancy. Stop micromanaging employees. Provide real training from relevant sources. An auto trainer cannot provide property training. Place management personal in areas where they have the knowledge and experiences in the areas of which they lead. An auto person cannot be placed in a property division to lead them when he has no knowledge of property.

What I like about the company

They have a good ESOP program.

What I dislike about the company

Micromanaging of employees; Lack of proper, relevant and adequate training; an Open Door policy that really doesn't exist where employees feel comfortable in using; continual repetitiveness of actions, processes, or systems; the lack of properly working equipment.

Company Culture
3.00
Support from management
2.00
Teamwork
4.00
Freedom to work independently
3.00
Internal Communication
2.00
Gender Equality
3.00
Attitude towards older colleagues
1.00
Career Development
2.00
Overall compensation for your work
2.00
Office / Work Environment
1.00
Environmental Friendliness
3.00
Work-Life Balance
2.00
Company Image
2.00
Job Security
1.00
Handicapped Accessibility
2.00
Workplace Safety
2.00
Challenging Work
1.00
Inclusive / Diverse
3.00

The following benefits were offered to me

Parking is offered Stock or equity options is offered 401(k) is offered Ability to work remotely is offered Paid Parental Leave is offered 401(k) Match is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Capital Insurance Group
  • City
    Bakersfield
  • Are you a Current or Former Employee?
    Former job since 2016
  • Position
    Others
  • Department
    Others

The following perks were offered to me

Health and wellness programs is offered Employee discounts is offered Employee events is offered
  • 17.Mar 2016
  • Employee

Suggestions for improvement

  • Changes in management

What I like about the company

Coworkers are easy to work with for the most part

What I dislike about the company

Some managers are not familiar with the fact that being a boss is not the same thing as being a leader

Company Culture
2.00
Support from management
1.00
Teamwork
3.00
Freedom to work independently
3.00
Internal Communication
1.00
Gender Equality
4.00
Attitude towards older colleagues
5.00
Career Development
3.00
Overall compensation for your work
5.00
Office / Work Environment
5.00
Environmental Friendliness
5.00
Work-Life Balance
3.00
Company Image
3.00
Job Security
3.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
4.00
Inclusive / Diverse
3.00

The following benefits were offered to me

401(k) is offered Desirable office location is offered Paid Parental Leave is offered Flexible spending account is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Capital Insurance Group
  • City
    Bakersfield
  • Are you a Current or Former Employee?
    n/a
  • Position
    Others
  • Department
    Others

The following perks were offered to me

Health and wellness programs is offered Employee events is offered