- Capitol Hill BicyclesFeb 9, 2016
City Washington, D.C.
Are you a Current or Former Employee? Former job since 2015
Always dreamt of working in a bicycle shop. Been racing bicycles for years, and thought what a great way to retire... Hired to wrench and sell. Loved that, learning technologies disc brakes, aspects of the sport I had little knowledge of. Made me more effective on the sales floor. So I thought, until my ninety day review where I was told no more wrench, and hours slashed to less than half. Strange, I was selling glasses of water to drowning people, and was getting cut? My tune up work and basic maintenance skills brought with me brought comments and praise from clients . Why am I being told to stop? Been in customer support for over thirty years. I respect the customer and they know it. Sell them what is best for their desires not drain them. We want them to come back. So, I question management thought process, here, brought on because of my being a known local racer seems odd
that I was relegated to non existence after performing so well doing that which I no prior sales experience and basic maintenance skills.
Suggestions for improvement
- I feel the owner wants to close the place. The manager she hired consistently contradicts its self and all employees are not treated equally. There is a definite health issue in the basement which has had sewage backed up in it for days where employees had to step of and through moving clients bicycles in and out.