- Carbonite, Inc.20.Jan 2016
Pay and benefits good for area, but job environment and lack of advancement opportunities will frustrate you.
I feel that I cannot trust that I will have all the information to best complete my tasks, which management looks at as a failure of the employee and not a failure of providing incomplete information.
I enjoy working with my colleagues.
Freedom to work independently
I literally had a supervisor tell me that independent thought was not allowed when working with customers in an industry where independent and critical thought is necessary to properly assisting customers.
The company does not adequately provide information necessary for job function. Internal reference pages are often outdated, incomplete and worded poorly to the point confusion. What is more problematic is that QA holds employees accountable to unwritten standards and requirements that cannot be verified in company resources. Management does not support the employee when there is failed QA due to lack of company provided resources which would have prevented the failure of said QA.
Attitude towards older colleagues
Almost all candidates hired are under 40. Management tends to be younger and does not properly appreciate those with longer and more diverse skill sets. What few advancement opportunities there are tend to go to younger more impressionable employees.
There is a severe lack of advancement opportunities.
Overall compensation for your work
Pay is under industry standards but above average for this geographic area. Benefits are excellent, offer a variety of options and are in effect from day 1 of employment.
Office / Work Environment
Generally really good. The building does have heating and cooling issues where it can be sweltering on one side of the building and a meat locker on the opposite side.
I honestly have no clue. This is not something discussed.
Scheduling vacation time is a challenge. I 36 hours of paid time off after having a six month period of all time off requests being denied due to work volumes. We are understaffed as well, which adds to the problem. Nothing is more frustrating than losing paid time off after sustained attempts to actually use it and being continually denied vacation.
Those that have been there for a reasonable amount of time are generally frustrated by the environment and especially the lack of opportunities. The company does not seem committed to career development.
I once heard the manager of my department tell a colleague that everyone was replaceable when she raised a concern about lack of advancement opportunities.
We work with computers at a desk in an office environment.
Inclusive / Diverse
The company, at least my department, does not properly support diverse opinions and tends to view those with differing opinions as not being team players.
Suggestions for improvement
- Take time to correct the current challenges before making more changes which result in even more, new challenges for employees. Better document standards for QA, make the review process less draconian for employees and address the culture issues driving attrition so as to better catch up to the workload that has been affecting veteran employees for so long now.
What I like about the company
The pay and benefits are excellent for Maine.
What I dislike about the company
There is a severe lack of advancement opportunities in the company for newly hired employees. The company has also restructured in a way that makes it exponentially more difficult to advance from entry level than it was a year and a half ago. Inadequate staffing levels is contributing to overwork and denial of vacation time. Not all standards upon which the employee are graded are written down in company resources, leading to mistrust. Business systems are overhauled without fixing the bugs in place from the previous system update.
The following benefits were offered to me
- CompanyCarbonite, Inc.
- Are you a Current or Former Employee?Current employee