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Reviews for Carbonite

Review factors

Feel-Good Factor

Company Culture
3.80
Support from management
3.40
Teamwork
4.00
Freedom to work independently
3.60
Internal Communication
3.20
Office / Work Environment
3.80
Environmental Friendliness
3.50
Work-Life Balance
3.60
Challenging Work
4.20
Inclusive / Diverse
3.60

Career factor

Gender Equality
4.40
Attitude towards older colleagues
3.80
Career Development
3.00
Overall compensation for your work
3.75
Company Image
3.80
Job Security
3.40
Handicapped Accessibility
4.50
Workplace Safety
4.40
Benefits

The following benefits are offered

Flex. working hours in 2 of 5 reviews Parking in 5 of 5 reviews Easy access to public transportation in 1 of 5 reviews Stock or equity options in 4 of 5 reviews 401(k) in 4 of 5 reviews No onsite daycare facility No reimbursed daycare No ability to work remotely Desirable office location in 1 of 5 reviews Tuition assistance in 4 of 5 reviews Paid Parental Leave in 1 of 5 reviews 401(k) Match in 2 of 5 reviews Flexible spending account in 2 of 5 reviews Paid time off in 4 of 5 reviews Healthcare (including vision and dental) in 4 of 5 reviews Relocation allowance in 1 of 5 reviews Life insurance in 4 of 5 reviews

The following perks are offered

On site cafeteria in 2 of 5 reviews No meal or transportation allowance Health and wellness programs in 3 of 5 reviews Employee discounts in 3 of 5 reviews No vehicle allowance Employee events in 5 of 5 reviews Pet friendly/Pets allowed in 1 of 5 reviews Fitness center on site in 1 of 5 reviews Free Snacks/Drinks in 4 of 5 reviews
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Reviews

Company Culture

I feel that I cannot trust that I will have all the information to best complete my tasks, which management looks at as a failure of the employee and not a failure of providing incomplete information.

Teamwork

I enjoy working with my colleagues.

Freedom to work independently

I literally had a supervisor tell me that independent thought was not allowed when working with customers in an industry where independent and critical thought is necessary to properly assisting customers.

Internal Communication

The company does not adequately provide information necessary for job function. Internal reference pages are often outdated, incomplete and worded poorly to the point confusion. What is more problematic is that QA holds employees accountable to unwritten standards and requirements that cannot be verified in company resources. Management does not support the employee when there is failed QA due to lack of company provided resources which would have prevented the failure of said QA.

Attitude towards older colleagues

Almost all candidates hired are under 40. Management tends to be younger and does not properly appreciate those with longer and more diverse skill sets. What few advancement opportunities there are tend to go to younger more impressionable employees.

Career Development

There is a severe lack of advancement opportunities.

Overall compensation for your work

Pay is under industry standards but above average for this geographic area. Benefits are excellent, offer a variety of options and are in effect from day 1 of employment.

Office / Work Environment

Generally really good. The building does have heating and cooling issues where it can be sweltering on one side of the building and a meat locker on the opposite side.

Environmental Friendliness

I honestly have no clue. This is not something discussed.

Work-Life Balance

Scheduling vacation time is a challenge. I 36 hours of paid time off after having a six month period of all time off requests being denied due to work volumes. We are understaffed as well, which adds to the problem. Nothing is more frustrating than losing paid time off after sustained attempts to actually use it and being continually denied vacation.

Company Image

Those that have been there for a reasonable amount of time are generally frustrated by the environment and especially the lack of opportunities. The company does not seem committed to career development.

Handicapped Accessibility

I once heard the manager of my department tell a colleague that everyone was replaceable when she raised a concern about lack of advancement opportunities.

Workplace Safety

We work with computers at a desk in an office environment.

Inclusive / Diverse

The company, at least my department, does not properly support diverse opinions and tends to view those with differing opinions as not being team players.

Suggestions for improvement

  • Take time to correct the current challenges before making more changes which result in even more, new challenges for employees. Better document standards for QA, make the review process less draconian for employees and address the culture issues driving attrition so as to better catch up to the workload that has been affecting veteran employees for so long now.

What I like about the company

The pay and benefits are excellent for Maine.

What I dislike about the company

There is a severe lack of advancement opportunities in the company for newly hired employees. The company has also restructured in a way that makes it exponentially more difficult to advance from entry level than it was a year and a half ago. Inadequate staffing levels is contributing to overwork and denial of vacation time. Not all standards upon which the employee are graded are written down in company resources, leading to mistrust. Business systems are overhauled without fixing the bugs in place from the previous system update.

Company Culture
2.00
Support from management
1.00
Teamwork
4.00
Freedom to work independently
1.00
Internal Communication
1.00
Gender Equality
4.00
Attitude towards older colleagues
1.00
Career Development
1.00
Overall compensation for your work
4.00
Office / Work Environment
3.00
Environmental Friendliness
1.00
Work-Life Balance
2.00
Company Image
2.00
Job Security
2.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
4.00
Inclusive / Diverse
1.00

The following benefits were offered to me

Parking is offered Stock or equity options is offered 401(k) is offered Tuition assistance is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Carbonite, Inc.
  • City
    Lewiston
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Others
  • Department
    Production

The following perks were offered to me

Health and wellness programs is offered Employee events is offered Free Snacks/Drinks is offered
Have a question about Carbonite? Get answers from others who know this company!
  • 17.Dec 2015
  • Employee

What I like about the company

Carbonite provides a good alternative to normal call center work for those with decent computer skills. The environment and benefits are much better than what most call centers in the Lewiston/Auburn area offer and they tend to hire good people.

What I dislike about the company

Carbonite suffers from the same drawbacks as most call centers. They decide when you can take time off, go to the bathroom, take your breaks, etc. It should go without saying, but you are basically chained to your desk with no chance for physical activity during the work day. Management occasionally forces you to accept new work schedules to suit company needs. Supervisors often understand less about the Carbonite product than those they supervise and are usually promoted via favoritism.

Company Culture
3.00
Support from management
2.00
Teamwork
3.00
Freedom to work independently
3.00
Internal Communication
3.00
Gender Equality
3.00
Attitude towards older colleagues
3.00
Career Development
3.00
Overall compensation for your work
3.00
Office / Work Environment
3.00
Environmental Friendliness
3.00
Work-Life Balance
2.00
Company Image
3.00
Job Security
4.00
Handicapped Accessibility
3.00
Workplace Safety
3.00
Challenging Work
3.00
Inclusive / Diverse
2.00

The following benefits were offered to me

Flex. working hours is offered Parking is offered Stock or equity options is offered 401(k) is offered Tuition assistance is offered 401(k) Match is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Carbonite, Inc.
  • City
    Lewiston
  • Are you a Current or Former Employee?
    Former job since 2012
  • Position
    Others
  • Department
    Others

The following perks were offered to me

On site cafeteria is offered Employee events is offered Free Snacks/Drinks is offered

Suggestions for improvement

  • I don't know. Maybe best parking solutions for their employees

What I like about the company

I like working with carbonite. I feel better than with other companies

What I dislike about the company

I don't see nothing that I dislike. Maybe the location is too difficult for me, but it is a logistic problem.

Company Culture
5.00
Support from management
5.00
Teamwork
5.00
Freedom to work independently
5.00
Internal Communication
5.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
4.00
Overall compensation for your work
5.00
Office / Work Environment
4.00
Environmental Friendliness
5.00
Work-Life Balance
5.00
Company Image
5.00
Job Security
3.00
Handicapped Accessibility
5.00
Workplace Safety
4.00
Challenging Work
5.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Parking is offered
  • Company
    Carbonite
  • City
    Boston
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

Employee discounts is offered Employee events is offered Fitness center on site is offered Free Snacks/Drinks is offered

Suggestions for improvement

  • Upgrading the computers we work on every day to make the work day go by smoother.

What I like about the company

Saving a customers priceless pictures when they thought they were all lost.

What I dislike about the company

The amount of technical issues that arise.

Company Culture
4.00
Support from management
5.00
Teamwork
3.00
Freedom to work independently
4.00
Internal Communication
2.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
2.00
Overall compensation for your work
3.00
Office / Work Environment
4.00
Environmental Friendliness
5.00
Work-Life Balance
4.00
Company Image
4.00
Job Security
3.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
4.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Parking is offered Stock or equity options is offered 401(k) is offered Tuition assistance is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Carbonite
  • City
    Lewiston
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

Health and wellness programs is offered Employee discounts is offered Employee events is offered
  • 24.Nov 2015
  • Employee
Company Culture
5.00
Support from management
4.00
Teamwork
5.00
Freedom to work independently
5.00
Internal Communication
5.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Office / Work Environment
5.00
Work-Life Balance
5.00
Company Image
5.00
Job Security
5.00
Workplace Safety
5.00
Challenging Work
5.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Flex. working hours is offered Parking is offered Easy access to public transportation is offered Stock or equity options is offered 401(k) is offered Desirable office location is offered Tuition assistance is offered Paid Parental Leave is offered 401(k) Match is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered Relocation allowance is offered Life insurance is offered
  • Company
    Carbonite, Inc.
  • City
    Boston
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Others
  • Department
    Production

The following perks were offered to me

On site cafeteria is offered Health and wellness programs is offered Employee discounts is offered Employee events is offered Pet friendly/Pets allowed is offered Free Snacks/Drinks is offered