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Care.com:What's it like to work here?

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Review averages

  • 15 employees say

    Excellent (14)
    93.333333333333%
    Good (1)
    6.6666666666667%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    4.46
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

Company summary

We're a global company that appreciates collaboration just as much as cutting-edge technology. When you love what you do, there's no limit to what can be achieved. 

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Since launching in 2007, Care.com has been committed to solving the complex care challenges that impact families, caregivers, employers, and care service companies. Today, Care.com is the world’s largest online destination for finding and managing family care, with 12.4 million families and 9.6 million caregivers* across 19 countries, including the U.S., UK, Canada and parts of Western Europe, and approximately 1.1 million employees of corporate clients having access to our services. 

Spanning child care to senior care, pet care, housekeeping and more, we provide a sweeping array of services for families and caregivers to find, manage and pay for care or find employment. These include: a comprehensive suite of safety tools and resources members may use to help make more informed hiring decisions - such as third-party background check services, monitored messaging, and tips on hiring best practices; easy ways for caregivers to be paid online or via mobile app; and household payroll and tax services provided by Care.com HomePay and the Benefit Bucks program, a peer-to-peer pooled, portable benefits platform funded by household employer contributions which provides caregivers access to professional benefits. 

For enterprise clients, Care.com builds employers customized benefits packages covering child care, back up care and senior care consulting services through out Care@Work business, and serves care businesses with marketing and recruiting support. To connect families further, we acquired community platforms Big Tent and Kinsights in 2013 and 2015, respectively. Headquartered in Waltham, Massachusetts, Care.com has offices in Berlin, Austin, New York City and the San Francisco Bay area.

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Numbers

Employees

501-1,000

Company info

Who we are

Products, services

We help families and caregivers connect in a reliable and easy way. 

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How it Works

In helping our members find their ideal care solutions, we hope to make life simpler for families everywhere so using our service needs to be simple too.

Basic Membership is free and allows families to view and post jobs, receive newsletters full of expert tips and advice, and access a wealth of content on all things care-related. Premium Members pay a subscription fee ranging from approximately $37 for a monthly subscription to $147 for an annual subscription and enjoy all these services, plus the ability to view contact details and make contact with an unlimited number of caregivers, purchase background checks, and access references for providers.

Again, we strive to make our service easy-to-use. Families simply log in, visit our "Post a Job" page, choose a service, and fill in the form with the job details. We provide help along the way to insure that each job posting is as thorough as possible so that members get the best possible matches. Members then submit their job and wait for caregivers to respond and/or start perusing provider profiles on their own. We also offer tools and resources to help families make more informed hiring decisions. These include a comprehensive Safety Guide with numerous resources, as well as, three tiers of background checks, varying in comprehensiveness, offered through third-parties.

Care providers create a profile outlining their expertise, special skills, education and references. From there, they select the type of job they seek, the distance they're willing to travel, and their ZIP code, and jobs meeting those parameters are curated for them to see. Job results can also be searched in a variety of ways (e.g. job title, city, etc.).

Applying for jobs of interest requires a simple click on the posting, a brief note to the prospective family, and a click to submit the application. 

In addition to our core consumer matching solutions, we offer an array of value-added products and services for families, care providers, and businesses. These include:

Care.comHomePaySM provided by Breedlove

When you hire someone to perform services in your home and you have control over how the work is performed, the IRS deems you a household employer. If your employee earns more than $1,900 a year from you, you have certain tax and compliance obligations as their employer. Care.com HomePaySM, provided by Breedlove, handles these obligations for thousands of busy families. The largest comprehensive household payroll, tax and compliance service in the U.S., the HomePay team facilitates the management of a family's financial relationship with a caregiver and also enables a caregiver to establish the compliance framework to qualify for important household employee benefits. Our August 2012 acquisition of Breedlove brought this service and its experts to our online membership. Care.com HomePaySM is available to all Care.com members. Additionally, families who are not members of Care.com are and can continue to become clients of Breedlove. Learn More

Workplace Solutions

Families are more challenged than ever integrating the demands of work and home. Absenteeism, shortened work days and lack of focus due to the stress of care needs are having a meaningful impact on companies across industries. Employers are looking for ways to support their employees and more and more are turning to Workplace Solutions for help. Our team provides a custom-designed, comprehensive suite of care services for employers to offer their employees, including our consumer matching solutions, payment offerings, backup care services, and senior care planning services. Workplace Solutions' global client roster currently represents more than 600,000 employer-sponsored families. Visit our Workplace Solutions site for more information.

Recruiting Solutions

Care-related businesses such as day care centers or senior living facilities compete for the same pool of talent, which can be hard to find. So in 2012, we launched Care.com Recruiting Solutions, the first recruiting platform dedicated to the care industry. Subscribing businesses in any aspect of the care space can post job opportunities and access our multi-million member care provider database to find top talent. Learn More

Business Marketing Services

Not everyone seeks a 1:1 care solution such as a nanny or a tutor. Many prefer group-based options such as day care centers, senior home care agencies or pet care businesses. Launched in 2011, our Business Marketing Solutions provide an online platform for care businesses to acquire new customers and raise the visibility of their brand. Local and national businesses with an aggregate of approximately 10,000 locations including companies such as Kinder Care, Learning Care Group, Sylvan Learning, Club Z!, Home Helpers, and Senior Helpers are successfully using Care.com to grow their business. Learn More



Company outlook

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Care is a global need without geographic or demographic boundaries. At some point, every person and every family will have care needs, be it for children, seniors, pets or even homes. Our mission is to improve the lives of families and caregivers by helping them connect in a reliable and easy way. Our solutions help families make informed decisions in one of the most important and highly considered aspects of their family life: finding and managing quality care for their loved ones. In providing families a comprehensive marketplace for care, we are also building the largest global destination for quality caregivers to find fulfilling employment and career opportunities. We strive to help our members - families and caregivers - pursue their passions and fulfill the basic human need of caring for each other.

Mission
At Care.com, There for YouSM isn't just our mission, it's our passion. As a one-stop-shop for families to meet all their care needs, we understand that one size doesn't fit all. Our goal is to provide families with as many options as possible so everyone can find the care that best fits their unique needs.


Benefits

Cool Stuff.

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Working in an entrepreneurial, global company that values collaboration and camaraderie keeps our people loving what they do every day. 

But we throw in some pretty amazing benefits, too, like flexible work options. Take a look at what else we offer.

Health & Insurance
  • Choice of two medical PPO plans
  • Company paid life insurance, short & long term disability
  • Dental & vision insurance
  • 12 weeks paid maternity leave
  • Health care & dependent care flexible spending accounts
  • HSA and HRA accounts
  • Travel assistance
  • Discounted pet insurance

Financial Wellbeing
  • Optional “leave of Mind Cash Benefits” for accidents & illnesses
  • 401(K) program &  match with no waiting period
  • Employee Assistance Program - 24x7
  • Generous paid time off (vacation, holidays & sick time)

Parking & Transportation
  • Commuter & transit flexible spending accounts
  • Free parking
  • Discounted MTA passes
  • Discount movie and entertainment passes
  • Discounted shuttle to office from Alewife (MA)
  • Free shuttle to office from Caltrain (CA)

Just For Fun
  • Free snacks
  • Bagel Fridays - bagels & lots to shmear on them
  • Dry cleaning drop off & pick up (Waltham & Austin)
  • On-site manicures
  • Team volunteering
  • On-site cafeteria (Waltham)
  • Game room (Waltham)
  • Taco Tuesdays (Austin)
  • A Fun Force for parties & events
  • Tiff’s Treats Deliveries (Austin)


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Wellness & Fitness
  • Reimbursements for qualified gym memberships & weight loss programs
  • Organic produce delivery (Waltham & Austin)
  • On-site gym (MA & CA)
  • Chair massages (company paid)
  • Standing desks (Waltham)
  • Sleep pods (Waltham)
  • Personal trainer to work with staff (Austin)

For Your Family
  • Company subsidized Backup Care for children & adults (at your home or in a center)
  • Company paid Care.com premium account, HomePay & Senior Care planning
  • Social events like summer outings, holiday parties, & a Halloween party - that includes families!


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Location

For applicants

Videos

Care com Employment Overview
Care.com: Trusted by Families. Loved by Caregivers.
Joyce
Katie
Care.com Benefits
Caregiver Spotlight - April T.
Caregiver Spotlight - Katie G.

What we offer

What is special about working for us?

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Mission Meets Technology. 

Today, Care.com is the world's largest online destination for finding and managing family care, with 19.5 million members across 16 different countries, and approximately half a million employees of corporate clients having access to our services. 

We have five global offices, helping our members find reliable, high-quality care for children, seniors, pets and more. 


Moving At The Speed of Life. 

Want to love what you do? We do, too. That's why we've created a global technology company driven by an amazing mission, passionate employees, and plenty of innovation. 

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Room To Grow. 

At Care.com, we embrace an entrepreneurial spirit, and give our employees opportunities to discover growth and meaning, every single day. 

Our employees enjoy a wide range of in-person workshops, brown bag sessions and personal coaching. We offer thousands of e-learning courses, so there's always an opportunity to polish your skills. 

We invest in the best people and as a result, we all share in that excellence. It's a party filled with collaboration, and you're invited. 


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How would we describe the company culture?

Our employees love what they do. Because they get to work on projects that enrich the lives of families so they can enjoy life to the fullest. Because they embrace an entrepreneurial culture that's filled with meaning as well as innovation. Because what they do matters.

We're a global company that appreciates collaboration just as much as cutting-edge technology. When you love what you do, there's no limit to what can be achieved. Join us.

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What You Do Matters. 

You matter. Because of people like you — who love to shine in whatever role they've chosen, and who see teamwork and mission as part of everyday excellence — what we do matters.

At Care.com, our mission is to improve the lives of families and caregivers, by helping them connect easily and reliably. People count on us to offer exemplary caregivers for children, seniors, pets, and families — and that sense of support and care extends inside our offices, too. We encourage healthy work/life balance, and give our employees opportunities to love what they do. Find your place with us.

Culture On the Fast Track. 

Sure, we're serious about our mission to help people, that's why we love being here. But that doesn't mean we don't appreciate a good ol’ game of foosball or impromptu get-together.

Our mission drives us, but our culture is the speedy car for getting there.

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Application advice

Preferred application method

Reviews for Care.com

Reviews - What employees say

4.46 Employees say
0.00 Applicants say
Company Culture
4.00
Support from management
5.00
Teamwork
5.00
Freedom to work independently
5.00
Internal Communication
4.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
4.00
Overall compensation for your work
5.00
Office / Work Environment
5.00
Environmental Friendliness
5.00
Work-Life Balance
4.00
Company Image
4.00
Job Security
4.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
2.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Flex. working hours is offered Easy access to public transportation is offered 401(k) is offered Ability to work remotely is offered
  • Company
    Care.com, Inc.
  • City
    Waltham
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee
  • Department
    Others

The following perks were offered to me

Employee events is offered
  • 15.Jun 2018
  • Employee

Suggestions for improvement

  • Better planning of company events.

What I like about the company

The culture is amazing

What I dislike about the company

The commute!

Company Culture
5.00
Support from management
5.00
Teamwork
5.00
Freedom to work independently
5.00
Internal Communication
5.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
5.00
Office / Work Environment
5.00
Environmental Friendliness
5.00
Work-Life Balance
5.00
Company Image
5.00
Job Security
5.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
5.00
Inclusive / Diverse
5.00

The following benefits were offered to me

401(k) is offered Ability to work remotely is offered Paid time off is offered
  • Company
    Care.com, Inc.
  • City
    Waltham
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee
  • Department
    IT

The following perks were offered to me

Free (company provided) Meals is offered Employee discounts is offered Pet friendly/Pets allowed is offered Free Snacks/Drinks is offered

Suggestions for improvement

  • I would allow free communication between employers and employees and expand the number of services that someone can apply for without them having to pay as well

What I like about the company

I have gotten to work for they really great family, and they are very kind and generous to me.

What I dislike about the company

I don't like that you have to pay to apply to certain jobs or pay to see a potential employers response to your email.

Company Culture
3.00
Support from management
5.00
Teamwork
5.00
Freedom to work independently
5.00
Internal Communication
5.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
2.00
Overall compensation for your work
3.00
Work-Life Balance
5.00
Company Image
3.00
Job Security
5.00
Challenging Work
4.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Parking is offered
  • Company
    Care.com, Inc.
  • City
    Denver
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

Free (company provided) Meals is offered Free Snacks/Drinks is offered

Review averages

  • 15 employees say

    Excellent (14)
    93.333333333333%
    Good (1)
    6.6666666666667%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    4.46
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

kununu score comparisons

Care.com
4.46
15 reviews

Industry average (Internet/Media)
3.85
43,794 reviews

kununu average
3.30
2,677,000 reviews