- Catalystrx12.Nov 2015
Support from management
Employees were never involved in any decision processes. The need for education was mandated by following the law. However as a MSR- member services rep, the level of service expected was incomprehensible. The systems/software being used was very glitchy, which not only fustrated you as an employee but poorly serviced the customer. Whether companies never properly explained the process of mail order pharmacy to their customers, or Catalystrx never represented themselves appropriately, peoples expectations of receiving medication were often rediculous and mostly disapointing for them. Very often so much time was needed to educate and inform the customer of protocol. The goal of Catalyst was to complete each and every call in less than 3 minutes. If your calls lasted longer you were graded poorly. The whole concept of servicing customers in a very short time is foolish. Every person is unique with special needs and most cannot fit inside the box. With the constant change in ownership of the company along with unrealistic goals for everyone, I would not recommend dealing with this company.
There were several times we all witnessed supervisors yelling at one another, retreating to their offices and slamming doors behind them
Freedom to work independently
their is no individuality, you are part of a collective.
communication of what expected from you, and information explaining individual benefits of programs was completley and efficiently expressed.
Noone female or male had opportunity. There was very little career development and favoritism ran rampant. I had never seen anything like in my life. It was vulgar and insulting.
Attitude towards older colleagues
It did the the very young early twenty somethings were given any sort of opportunities, as long as they were favored by someone.
Overall compensation for your work
the benefits packages offered were very good and comprehensive. The pay was less than adequate. Most women working were glad to be married with double incomes. Most single people worked another job on weekends and evenings to make ends meet
Office / Work Environment
The systems used were very glitchy and unreliable. The workspace was given a complete renovation and was comfortable and lovely. However there was always a ventilation situation. Always too cold, too warm, and the air was stagnant. It easily provided the passing of illness. So many employees in one room talking and breathing. We all seemed to be frequenlty ill.
the company was never spoken of fondly and it was quite accurate
no stability and constant fear of elimination, it was quite an intense situation
there were no ramps elevators needed. The company was all on one floor and quite spacious for any special needs. Im sure that was not planned it just happened.
I never received any safety training on anything. Often times employees fell in the parking lot due to weather conditions
Yes a sense of accompishment was felt.
Inclusive / Diverse
no it was only their ideas and noone elses thoughts were examined or even encouraged
Suggestions for improvement
- Reeducate all involved as to what mail order pharmacy is. What it can and cannot by law do. Be very detailed to customers about what to expect so as not to disapoint and create volatile situations. The favoritism from management at the Avon Lake facility needs to be eliminated. Manager W needs to be retrained on encouraging ALL and develop individual plans for employees. I also believe stability needs to be offered. Selling the company every few years to new owners is a reality however could be handled more efficiently.
What I like about the company
Its location was easy to travel to for most people on the west side of Cleveland Ohio
What I dislike about the company
There is so much I did not like about this company. From handling customers to poorly treating employees I would not ever recommend this company to anyone for filling their rx's or being employed there
The following benefits were offered to me
- CityAvon Lake, Ohio
- Are you a Current or Former Employee?Former job since 2007