- CatalystrxNov 12, 2015
City Avon Lake, Ohio
Are you a Current or Former Employee? Former job since 2007
Support from Management
Employees were never involved in any decision processes. The need for education was mandated by following the law. However as a MSR- member services rep, the level of service expected was incomprehensible. The systems/software being used was very glitchy, which not only fustrated you as an employee but poorly serviced the customer. Whether companies never properly explained the process of mail order pharmacy to their customers, or Catalystrx never represented themselves appropriately, peoples expectations of receiving medication were often rediculous and mostly disapointing for them. Very often so much time was needed to educate and inform the customer of protocol. The goal of Catalyst was to complete each and every call in less than 3 minutes. If your calls lasted longer you were graded poorly. The whole concept of servicing customers in a very short time is foolish. Every person is unique with special needs and most cannot fit inside the box. With the constant change in ownership of the company along with unrealistic goals for everyone, I would not recommend dealing with this company.
There were several times we all witnessed supervisors yelling at one another, retreating to their offices and slamming doors behind them