Support from management
Sometimes getting ahold of management on the weekends is difficult because they have lives as well and their office hours are Monday - Friday. Otherwise my specific case manager generally always replies to me on the same business day.
Working in homecare you generally work alone and may only see a coworker when switching shifts. The communication during report has been a positive experience for me and getting the information i need in order to continue with the client.
My specific case manager has been great with getting me the information or the answers I need. But other departments within the company I feel are lacking on communication at times.
The most that I believe I could "grow" with the company is to get my registered nursing degree and get paid a little more. And then possibly become a case manager but I am not sure.
Overall compensation for your work
For the Lpn degree that I have, and the type of work this is. I do believe it is fair.
Office / Work Environment
It is homecare. It isn't up to the employer to make decisions about the environment that the client chooses to live in. Although, they have proven to maintain proper communication with the client's in order to suggest or request subtle changes within their home in order to maintain consistent staff.
There isn't much discussion that I am aware of on this topic. Although- we do use tablets in each client home to decrease the amount of paper charting we need to do.
This agency does not pressure me to work additional hours / pick up shifts and allows me to take any/ as much time off as I choose to on a month to month basis.
Homecare has been a nice change of pace considering my previous employers. But I am generally a multitasking "busy body" and therefore I do not believe homecare will be my end point for my career in the long run.
There are a few trainings that employees can attend in order to have better knowledge on certain aspects of the job.
Getting to know a primary client is difficult initially because you have to adjust yourself to the client home and client themself. The difficult part for me is picking up shifts with other clients that I do not know. Walking into the home with very little information can be hard depending on the client needs and the way they choose to live.
Suggestions for improvement
- Better communication between case managers and different departments within the main office.
What I like about the company
After being off work for 3+ months with pregnancy complications and having a premature baby, this agency as well as homecare in general has provided me with flexibility on hours and availability without negative repercussions. It is generally a quiet and laid back environment and the case managers do their best to provide all of the information about clients, their homes, the way they like to live, their location etc. in order to find you a good fit.
What I dislike about the company
I feel there is a disconnect in communication at times with different departments within the main office that I wish would improve. Also- many times other case managers will message me about picking up shifts with their clients without checking my current work schedule. I don't like not replying but it gets a bit redundant telling multiple case managers that I am not available because I am working with my regular client during my same weekly scheduled shifts.