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CenturyLink:What's it like to work here?

United States Industry Software & Information Technology
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Review averages

  • 284 employees say

    Excellent (97)
    34.154929577465%
    Good (81)
    28.521126760563%
    Satisfactory (61)
    21.478873239437%
    Subpar (45)
    15.845070422535%
    3.30
  • 31 applicants say

    Excellent (13)
    41.935483870968%
    Good (6)
    19.354838709677%
    Satisfactory (4)
    12.903225806452%
    Subpar (8)
    25.806451612903%
    3.09

Reviews for CenturyLink

Reviews - What employees say

3.30 Employees say
3.09 Applicants say
  • 15.Apr 2019
  • Employee

Company Culture

The people I work with are great

Support from management

I do we get regular Feedback monthly to keep us appraised of how we're doing

Teamwork

Honesty is one of our primary principles were at work and they encourage it daily

Freedom to work independently

We are pretty independent and they don't have to watch us over our shoulders as we do our jobs

Internal Communication

Sometimes there are so many changes it's hard to communicate everything

Gender Equality

Definitely equal opportunity

Attitude towards older colleagues

Being 45 myself I have to say they treat me very well

Career Development

There are definitely opportunities but some of the career changes would involve packing up and leaving which does make it a hard to consider sometimes

Overall compensation for your work

More than fair there are times I think I'm overpaid

Office / Work Environment

Considering they don't own the whole building the environment is pretty good

Environmental Friendliness

They do encourage recycling and minimizing waste

Work-Life Balance

They have really good benefits and encourage we take vacation and personal time

Company Image

My job is very fulfilling and it's critical for the company in order to retain customers

Job Security

Extremely stable I do tech-support and technology is going to be here for a long time

Handicapped Accessibility

Very accessible

Workplace Safety

Working in a call center there aren't many hazardous conditions

Challenging Work

I've been doing the job for 15 years so it's pretty standard not too difficult but it can be challenging at times

Inclusive / Diverse

They do and then they also include us on special projects in order to improve our processes

Suggestions for improvement

  • For the most part what I would like to see our company do is compensate us for using public transportation or making some kind of arrangement with public transportation so we don't have to pay daily or monthly for a pass. Or it would be also it would be nice if they provide parking for us, but being downtown they can be difficult

What I like about the company

It's a very good feeling when I help a customer who is upset resolve their issues and have them turn around be grateful and glad to be one of our customers

What I dislike about the company

How often some policies change. Once you get used to doing things one way there are occasions that it changes and you have to change gears to keep up.

Company Culture
5.00
Support from management
5.00
Teamwork
5.00
Freedom to work independently
5.00
Internal Communication
4.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
4.00
Overall compensation for your work
5.00
Office / Work Environment
4.00
Environmental Friendliness
5.00
Work-Life Balance
3.00
Company Image
5.00
Job Security
5.00
Handicapped Accessibility
5.00
Workplace Safety
4.00
Challenging Work
4.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Flex. working hours is offered Stock or equity options is offered 401(k) is offered Ability to work remotely is offered 401(k) Match is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Centurylink Boise
  • City
    Boise
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

Health and wellness programs is offered Employee discounts is offered Employee events is offered

Company Culture

They talk a good game but they don't respect their employees

Internal Communication

They do try to keep employees informed

Gender Equality

In this area the company is fair

Attitude towards older colleagues

They are good about hiring older employees

Career Development

So much offshore now. Jobs are going away.

Overall compensation for your work

Pay is not great for the skill expected

Work-Life Balance

The company cares nothing about your work life balance

Challenging Work

Very stressful

Suggestions for improvement

  • Less nitpicking from higher ups and less focus on stupid metrics that do nothing to help the customers.

What I like about the company

They are very good about hiring older workers. The employees as a whole are very helpful and friendly.

What I dislike about the company

The expectations that we should allow customers to savage us and are expected to just let them is ridiculous. If a customer is abusing your employees we should be allowed to give them a warning and disconnect the call if the abuse continues.

Company Culture
2.00
Support from management
2.00
Teamwork
4.00
Freedom to work independently
3.00
Internal Communication
5.00
Gender Equality
5.00
Attitude towards older colleagues
4.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
4.00
Environmental Friendliness
5.00
Work-Life Balance
5.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
3.00
Workplace Safety
3.00
Challenging Work
5.00
Inclusive / Diverse
4.00

The following benefits were offered to me

Parking is offered 401(k) is offered Tuition assistance is offered 401(k) Match is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    CENTURYLINK
  • City
    ORLANDO
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

Health and wellness programs is offered

Company Culture

Positive

Support from management

Yes I like my manager

Teamwork

Yes we are encouraged to do this

Freedom to work independently

Little supervision

Internal Communication

Yes communicated well

Gender Equality

There is room for improvement I don't get paid what a man does for doing the same job

Attitude towards older colleagues

I think the closer to retirement you are more discrimination

Career Development

Yes growth opportunities

Overall compensation for your work

I guess

Office / Work Environment

Nice building if I go into work or work from home

Environmental Friendliness

Room for improvement

Work-Life Balance

Work from home now love it

Company Image

I like this company/ team I am on now so far

Job Security

Not sure always iffy

Handicapped Accessibility

Yes

Workplace Safety

Yes safety meetings

Challenging Work

Challenging work

Inclusive / Diverse

I think they are supported or I am naive

Suggestions for improvement

  • IT on site support as well as HR. Bring jobs back to USA

What I like about the company

They encourage community service/involvment. The team I work for is very positive and I can work remotely have a good work life balance. Less stressful.

What I dislike about the company

Some of the jobs are outsourced. My old job with the same company but a different team there was no room for growth and very negative. Human Resources is very automated you have to submit a ticket if you have questions or issues not talk to a live person??? Takes days to get a response. IT is remote no onsite IT support most of it is overseas

Company Culture
4.00
Support from management
4.00
Teamwork
4.00
Freedom to work independently
4.00
Internal Communication
4.00
Gender Equality
3.00
Attitude towards older colleagues
3.00
Career Development
5.00
Overall compensation for your work
3.00
Office / Work Environment
5.00
Environmental Friendliness
4.00
Work-Life Balance
5.00
Company Image
5.00
Job Security
3.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
4.00
Inclusive / Diverse
4.00

The following benefits were offered to me

Flex. working hours is offered Parking is offered Ability to work remotely is offered Desirable office location is offered Tuition assistance is offered 401(k) Match is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    CenturyLink
  • City
    Coudersport
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

Health and wellness programs is offered Employee discounts is offered

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Review averages

  • 284 employees say

    Excellent (97)
    34.154929577465%
    Good (81)
    28.521126760563%
    Satisfactory (61)
    21.478873239437%
    Subpar (45)
    15.845070422535%
    3.30
  • 31 applicants say

    Excellent (13)
    41.935483870968%
    Good (6)
    19.354838709677%
    Satisfactory (4)
    12.903225806452%
    Subpar (8)
    25.806451612903%
    3.09

kununu score comparisons

CenturyLink
3.28
315 reviews

Industry average (Software & Information Technology)
3.78
223,694 reviews

kununu average
3.39
3,920,000 reviews