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CharmingCharlie:What's it like to work here?

United States Industry Consumer Goods/Grocery/Retail
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CharmingCharlieCharmingCharlieCharmingCharlie
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Review averages

  • 18 employees say

    Excellent (8)
    44.444444444444%
    Good (3)
    16.666666666667%
    Satisfactory (1)
    5.5555555555556%
    Subpar (6)
    33.333333333333%
    3.31
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

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Reviews for CharmingCharlie

Reviews - What employees say

3.31 Employees say
0.00 Applicants say

Suggestions for improvement

  • Purchasing needs to be improved upon, and the price points need to come down a little for the type of store/products they are. They also should probably not let just anyone become a lead. Our store manager was fantastic, but we had some other assistant managers or sales leads who were terrible. And as long as the store manager wasn't around they would do literally nothing except for be on their phones the whole time and let the associates do all the work. It would be nice if there was a better way to ensure that the rest of management was supervised.

What I like about the company

There was good management at my location. Our store manager was great and she was fair. She tried to make sure the scheduling was consistently fair and wanted to work with you to make sure that you were happy with what you were doing. There were some perks, like the discount, which were nice.

What I dislike about the company

I mainly disliked the direction they went with purchasing over time. They used to have much more easy-to-sell items because the products were attractive, good quality and very like-able. They've transitioned into cheaper materials, less attractive products (more childish, to be honest) and the prices have increased for lesser goods. I think they need to make a change in their purchasing style.

Company Culture
4.00
Support from management
5.00
Teamwork
5.00
Freedom to work independently
5.00
Internal Communication
5.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
4.00
Office / Work Environment
5.00
Environmental Friendliness
3.00
Work-Life Balance
5.00
Company Image
4.00
Job Security
5.00
Handicapped Accessibility
5.00
Workplace Safety
3.00
Challenging Work
3.00
Inclusive / Diverse
3.00
  • Company
    Charming Charlie LLC
  • City
    Franklin
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • 06.Aug 2018
  • Employee

Suggestions for improvement

  • Different incentives to meet goals. The foot traffic compared to actual purchases was always difficult as it is a mall and most just are there to browse. A more welcoming culture and fun work environment.

What I like about the company

The team I was on was great. We all worked well with one another. Towards the end, they were more flexible with our dress code.

What I dislike about the company

I am not fond of the product that we put out in stores. I know it is fast fashion, but even so the quality should be higher than what it is. The pay was rather low with no pay raises.

Company Culture
3.00
Support from management
4.00
Teamwork
4.00
Freedom to work independently
4.00
Internal Communication
4.00
Gender Equality
5.00
Attitude towards older colleagues
4.00
Career Development
2.00
Overall compensation for your work
2.00
Office / Work Environment
4.00
Environmental Friendliness
4.00
Work-Life Balance
3.00
Company Image
3.00
Job Security
3.00
Handicapped Accessibility
4.00
Workplace Safety
5.00
Challenging Work
2.00
Inclusive / Diverse
3.00
  • Company
    Charming Charlie Inc.
  • City
    New Braunfels
  • Are you a Current or Former Employee?
    n/a
  • Position
    Employee

Company Culture

The culture you are taught is really good. Creating a great customer experience. Teamwork environment is goal.

Support from management

District Manager leadership was 50/50. Some were excellent and truly involved. Others were straight out of college or had no experience with the company and were not interested in feedback from field.

Teamwork

While the field was trying to create great teams, the corporate office team changed as often as the pages on a calendar. No consistency in order to maintain a great team environment.

Freedom to work independently

You had to make a lot of out of the box merchandising decisions due to lack of inventory etc.

Internal Communication

Company consistantly mislead field leadership on the state of the company. Bills weren't being paid. Inventory was next to nothing. Vendors wouldn't ship to us because company wasn't paying for product. We were being told it was change of vendors, or a quality issue. Meanwhile stores were having electric/water shut off due to non payment.

Gender Equality

The field was 98% female while Leadership and corporate positions were primarily male.

Attitude towards older colleagues

n/a

Career Development

No real plan in place to train for internal growth.

Overall compensation for your work

Field management pay was fairly inline with the average until last year. Sales associates were only allowed to be part time and most made only minimum wage.

Office / Work Environment

Overall store work environment was determined by the team built within those 4 walls. So differed from store to store.

Environmental Friendliness

No recycling program in place. All carboard, plastic and trash were tossed together.

Work-Life Balance

Regularly having conference calls etc scheduled mid-day on Sundays/ Wednesdays which are primarily GSM off days and then requiring GSM's to attend. Constant changing of planning calendar/managers/ and associate schedules. Very difficult to make and maintain any plans outside of work. They also expected Store Leaders to spend hours of their own time going out into the community to distribute coupons and host traffic driving events for no compensation.

Company Image

Poor management and corporate greed took a great company to one of the top 6 most likely to fail companies in last 2 years. Stores that were closed were handled poorly. District Managers who were let go during restructure were given a severance package at termination time, to receive a letter 4 weeks later telling them they would no longer receive it. GSM's and assistant managers were not given any severage AND they with held earned vacation time and refused to pay it out.

Job Security

Company filed Chapter 11 in December 2017. 100+ stores were closed at end of December. 40+ additional stores are being closed at end of February/March. Stores continue to get shut off notices of utilities and come in to doors padlocked because rent isn't being paid. Future of the company is not good.

Handicapped Accessibility

Aisles were generally wide enough for wheelchairs etc. But many wall displays were too high for shorter/ wheelchair guests to reach.

Workplace Safety

Not a lot of focus placed on safety. Took over a year to get fire extinguishers serviced.

Challenging Work

Job is not difficult. But does come with many frustrations because you have no control over so many obstacles.

Inclusive / Diverse

Did not allow room for personal diversity in dress code according to policy. However you would consistently see photos from other districts with people being recognized that did not follow the policies. They were very specific about the "appearance" of people who properly represented the "brand".

Suggestions for improvement

  • I'm afraid this company has passed the point of no return and sadly will end up closing.

What I like about the company

It once was a great company with so much potential.

What I dislike about the company

Everything the last 2 years.

Company Culture
4.00
Support from management
3.00
Teamwork
1.00
Freedom to work independently
4.00
Internal Communication
1.00
Gender Equality
1.00
Attitude towards older colleagues
3.00
Career Development
1.00
Overall compensation for your work
2.00
Office / Work Environment
3.00
Environmental Friendliness
1.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
2.00
Workplace Safety
1.00
Challenging Work
3.00
Inclusive / Diverse
1.00

The following benefits were offered to me

401(k) is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    CharmingCharlie
  • City
    Houston
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • Department
    Others

The following perks were offered to me

Employee discounts is offered Employee events is offered

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Review averages

  • 18 employees say

    Excellent (8)
    44.444444444444%
    Good (3)
    16.666666666667%
    Satisfactory (1)
    5.5555555555556%
    Subpar (6)
    33.333333333333%
    3.31
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

kununu score comparisons

CharmingCharlie
3.31
18 reviews

Industry average (Consumer Goods/Grocery/Retail)
3.16
134,719 reviews

kununu average
3.32
2,904,000 reviews