The culture you are taught is really good. Creating a great customer experience. Teamwork environment is goal.
Support from management
District Manager leadership was 50/50. Some were excellent and truly involved. Others were straight out of college or had no experience with the company and were not interested in feedback from field.
While the field was trying to create great teams, the corporate office team changed as often as the pages on a calendar. No consistency in order to maintain a great team environment.
Freedom to work independently
You had to make a lot of out of the box merchandising decisions due to lack of inventory etc.
Company consistantly mislead field leadership on the state of the company. Bills weren't being paid. Inventory was next to nothing. Vendors wouldn't ship to us because company wasn't paying for product. We were being told it was change of vendors, or a quality issue. Meanwhile stores were having electric/water shut off due to non payment.
The field was 98% female while Leadership and corporate positions were primarily male.
Attitude towards older colleagues
No real plan in place to train for internal growth.
Overall compensation for your work
Field management pay was fairly inline with the average until last year. Sales associates were only allowed to be part time and most made only minimum wage.
Office / Work Environment
Overall store work environment was determined by the team built within those 4 walls. So differed from store to store.
No recycling program in place. All carboard, plastic and trash were tossed together.
Regularly having conference calls etc scheduled mid-day on Sundays/ Wednesdays which are primarily GSM off days and then requiring GSM's to attend. Constant changing of planning calendar/managers/ and associate schedules. Very difficult to make and maintain any plans outside of work. They also expected Store Leaders to spend hours of their own time going out into the community to distribute coupons and host traffic driving events for no compensation.
Poor management and corporate greed took a great company to one of the top 6 most likely to fail companies in last 2 years. Stores that were closed were handled poorly. District Managers who were let go during restructure were given a severance package at termination time, to receive a letter 4 weeks later telling them they would no longer receive it. GSM's and assistant managers were not given any severage AND they with held earned vacation time and refused to pay it out.
Company filed Chapter 11 in December 2017. 100+ stores were closed at end of December. 40+ additional stores are being closed at end of February/March. Stores continue to get shut off notices of utilities and come in to doors padlocked because rent isn't being paid. Future of the company is not good.
Aisles were generally wide enough for wheelchairs etc. But many wall displays were too high for shorter/ wheelchair guests to reach.
Not a lot of focus placed on safety. Took over a year to get fire extinguishers serviced.
Job is not difficult. But does come with many frustrations because you have no control over so many obstacles.
Inclusive / Diverse
Did not allow room for personal diversity in dress code according to policy. However you would consistently see photos from other districts with people being recognized that did not follow the policies. They were very specific about the "appearance" of people who properly represented the "brand".
Suggestions for improvement
- I'm afraid this company has passed the point of no return and sadly will end up closing.
What I like about the company
It once was a great company with so much potential.
What I dislike about the company
Everything the last 2 years.