- Chumash Casino In Santa Ynez02.May 2017
The company culture was great. They do their best to retain quality employees.
Support from management
In my department, mid-level management was lacking. For a group of people who had been employed for 15+ years EACH, they did a great job of being very wishy-washy with their expectations and directives.
I had no issues with the team I worked with. Great folks.
Freedom to work independently
Management really wanted me to thrive on my own, but had a weird way of showing it. They claimed I had trouble making and following through with decisions, but they wanted me to run all of my decisions through them first. So...ya. Not a great place for autonomy.
Communication between myself and my peers was great, again, management was not so great with the communication. There wasn't a lot of the "trickle down" effect and a lot of pertinent information landed on my lap via an extended game of "telephone."
Women are treated very well. All of my bosses were women and have 20+ years with the company, some working their way up over the years to upper management.
Attitude towards older colleagues
The Chumash values (and hires) retirees and takes pride in giving those team members valuable work. It also cares greatly for their "legacy" team members, or those that have been employed since the casino opened in 1994.
I did receive an opportunity to advance in my career after 4 years of working the same job. I can't say advancement opportunities aren't prevalent, it's just really hard to move up because the turn-over rate is so low. There is a desire to promote from within, but it may take a few years of the same ol' same ol' before an opportunity presents itself.
Overall compensation for your work
For the majority of my time there, I was in a tipped position, therefore exempt from base rate increases. When I was promoted (and no longer tipped) I was paid rather generously on paper, but benefits, retirement and taxes took most of my salary.
Office / Work Environment
Super fun place to work, definitely an interesting experience and great conversation starter when speaking with those who've never been in the casino life.
It is a casino, but being tribally owned, there was a sense of responsibility to nature and a lot of improvements were made to meet the eco-friendly criteria.
24/7/365 operation, so I saw my co-workers every weekend and every holiday. Every major (and potentially busy) holiday was mandatory, meaning vacation requests would be denied and call-outs would be documented. My family learned to deal with it, but not everyone can hack it.
I was very proud to work for the company and very sad to leave.
My department was downsized in the last expansion. Although nobody lost their job, it became clear that we weren't as safe as we once were. When I took the promotion, it was made very clear that if I couldn't perform I would be replaced. So I never really felt "secure."
Being a business that sees a lot elderly and disabled people on a daily basis, it was necessary to cater to those guests and make them comfortable and able to access every benefit the casino has to offer.
I never felt the environment was unsafe. I didn't receive training, but those team members that did the manual labor and stuck their necks out to make everyone else comfortable were highly trained in safety protocols. I can't say there was ever an employee accident in the 5 years I worked there.
The actual work wasn't challenging, but as I was in a face-to-face guest relations position, my challenges came from the guests. I was proud of my work, but not so proud of some of the things I witnessed while working there.
Inclusive / Diverse
The Chumash is a very diverse setting, but, as I stated before, it is a tribal casino. A lot of the diversity and opinions are Chumash related.
Suggestions for improvement
- Do your best to hang on to the employees who seem to struggle the most. You may have found the diamond in the rough, and with some polishing, could really take off as an exceptional team member.
What I like about the company
It was an amazing place to work and grow. I would've stayed forever if my personal circumstances hadn't changed.
What I dislike about the company
The following benefits were offered to me
- CompanyChumash Casino In Santa Ynez
- CitySanta Ynez
- Are you a Current or Former Employee?Former job since 2017