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Citizens Bank:What's it like to work here?

United States Industry Banking
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Citizens BankCitizens BankCitizens Bank
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Review averages

  • 106 employees say

    Excellent (17)
    16.037735849057%
    Good (14)
    13.207547169811%
    Satisfactory (35)
    33.018867924528%
    Subpar (40)
    37.735849056604%
    2.47
  • 1 applicant says

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (1)
    100%
    1.20

Other company profiles

Reviews for Citizens Bank

Reviews - What employees say

2.47 Employees say
1.20 Applicants say
  • 20.Sep 2017
  • Employee

Company culture

Mandatory profiling. Sales goals forced on tellers. Broken promises when sales goals are met. Unfair expectations during audits.

Support from Management

Management regularly monitored work and offered coaching and retraining as necessary, however, during the merger between Mellon Bank and Citizens bank, associates were promised they would not loose bonuses and incentives, infact, they were promised to be better. After merger, we never got intensives or bonuses and we lost our company picnic day.

  • 22.Aug 2017
  • Employee

Suggestions for improvement

  • Reward top performers and all of your experienced, successful employees would not leave.
  • 15.Aug 2017
  • Employee

Company culture

Not good

Suggestions for improvement

  • They really need to worry about being a good bank, instead of a top bank. If customers are not bringing in new money, or doing a loan we are told not to waste our time.

What I like about the company

I cant think of anything

What I dislike about the company

Everything. Unrealistic goals. Management talks down to you and threatens you if you are not hitting your goals. They push the whole teamwork thing, but everyone has personal goals so we are pitted against each other. Just a hostile working environment.


Review averages

  • 106 employees say

    Excellent (17)
    16.037735849057%
    Good (14)
    13.207547169811%
    Satisfactory (35)
    33.018867924528%
    Subpar (40)
    37.735849056604%
    2.47
  • 1 applicant says

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (1)
    100%
    1.20

kununu score comparisons

Citizens Bank
2.46
107 reviews

Industry average (Banking)
3.21
41,009 reviews

kununu average
3.09
2,064,000 reviews