The supervisors in my department very rarely commended employees. I witnessed several occasions where a clerk was singled out & corrected publicly in front of co-workers. It was also made obvious that if you weren't a "favorite" you'd better watch your back. Fairness and trust in the billing department did not exist. I regret not reporting specific incidents to Human Resources where employees were belittled.
Support from management
I have never worked at an office that had such unprofessional supervisors. One supervisor in particular regularly shared her thoughts about her staff to other clerks. I believe some of the management staff have no clue as to how they should approach conflict appropriately. Business etiquette is completely lacking, and it is noticed by the public as well as lower level clerks.
Freedom to work independently
Unfortunately the workload is not distributed fairly. The only say you have is asking someone to help you get caught up.
Communication is non-existent if you're new. Supervisors regularly tell their "favorites" news and expect the "favorite" to inform everyone else. You're never informed of anything unless someone from the general public lodges a complaint. For example, a complaint could be as simple as not removing a late fee for a customer. Policy dictates it can only be removed once.
Vacations may not be taken during student migration at the U of A which typically starts sometime in June and wraps up around the first week in September.
Working hours for billing are the normal 8a-5p. Occasionally during migration over-time is allowed to get paperwork finished. Families are taken into consideration a lot which is rare these days.
Overall, the City is not a bad place to work. Most of the negativity has to do with the actions of a few who abuse their power & cannot manage people effectively.
Suggestions for improvement
- First, employees should be able to trust that their supervisor will communicate any, and all issues they deem important to the person evolved. Supervisors should not discuss an employee with the employees co-workers. The only time an employee should be discussed with other staff is if they are also management or there is a human resource involvement.
The City also needs to carefully consider candidates for promotion based on management experience; and not just years
What I like about the company
The benefits and pay are really good. They allow you to accrue sick time which is especially nice if you have young children. Most of the employees at the City Admin. are friendly.
What I dislike about the company
Some of the current staff were promoted simply because of their number of years on the job. Management neglected their duty to make sure "middle managers" knew how to interact with their staff effectively and appropriately. The City has not acknowledged that their is a pattern where turn-over is concerned.