The overall company culture may be okay, but this particular franchise is extremely bad due to the GM in place.
Although customers pay to have items taken to a donation center, employees will keep items and then sell them online. This is deceptive to the customer.
Support from management
The general manager is not available many times throughout the day and he has a really bad habit of deceptive practices. The operations manager is the only one you can count on for leadership support. That's the only way to answer this category.
The teamwork is average here. Many of the guys have to work together out on the trucks.
Freedom to work independently
Again, the GM shrugs off his duties, leaving them for the other staff members to complete...ie customer complaints and customer service.
Attitude towards older colleagues
Again, The GM was constantly making jokes and disparaging comments about different ethnic backgrounds all the time. These included age comments.
Overall compensation for your work
They would have meeting that all employees had to attend, but would not pay anyone. They take money away if drivers are involved in an accident. They would take bonus money (already earned) away if employees didn't show up for the monthly all staff meeting.
Office / Work Environment
The working conditions are bad when the GM is caught having an affair with employee's girlfriends and he still keeps his job.
They will work you to death for little to no pay!
Many of the employees are always talking bad of the place and they always are complaining about the GM does nothing.
Job security sucks because the GM is constantly threatening to fire people. He yells at them and curses at them.
They throw guys out on the trucks with little to no training in safety. Guys are told to demo sheds and other structures without the proper training or tools.
Inclusive / Diverse
The GM will actually make several racial comments throughout the day/every day.
Suggestions for improvement
- GET A NEW GENERAL MANAGER!!!
What I like about the company
Many of the employees are great guys to work with.
What I dislike about the company
They will take advantage of you. The GM does not do the job he is expected to by the franchise owners. The GM is a con artist and he manages by yelling, threatening and insulting those who are employed there. He is a biggot in the comments he make about other ethnic groups. He is constantly getting stoned during working hours. He gets in arguments with customers too.