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Columbia Bank:What's it like to work here?

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Review averages

  • 3216 employees say

    Excellent (817)
    25.404228855721%
    Good (532)
    16.542288557214%
    Satisfactory (668)
    20.771144278607%
    Subpar (1199)
    37.282338308458%
    2.75
  • 33 applicants say

    Excellent (14)
    42.424242424242%
    Good (7)
    21.212121212121%
    Satisfactory (4)
    12.121212121212%
    Subpar (8)
    24.242424242424%
    3.32

Reviews for Columbia Bank

Reviews - What employees say

2.75 Employees say
3.32 Applicants say

Suggestions for improvement

  • To provide better, more humane service, and to keep enployees happier (which is just good business sense), the company could raise prices a bit and make the experience a bit more stable and planned out, and a lot more pleasant. Sure, prices would be higher, but there were would be fewer customers competing for service daily, and the service itself would have a guaranteed degree of quality. The management would have been smart to focus on the changing market and new innovations, rather than making no progress except more corners cut and fewer staff members for their increased profit margin. When I left, employees were still using pens and paper time sheets to keep track of their hours. What would have worked much better, starting years ago, is to use mobile technology—either an extant app or something propreitary—for enployees to keep track of their schedules and to communicate to management and with each other.

What I like about the company

Thanks to their egalitarian hiring practices, the company provided me with an opportunity to put my foot in the door of supporting myself in my adult life right out of college. I worked independently without much micromanagement, and I had a degree of creative flexibility throughout the time I was there. I met a lot of interesting, knowledgeable coworkers, many of whom had some unique wisdom to share. However, due to the nature of the job, I never had to endlessly interact with the same people day in and day out. I had the opportunity, time and again, to come out of my shell and find a confident, outgoing persona—that was all a welcome part of the job. There was always some much needed downtime to look forward to in the off season, and after a long day of working there often was some sense of accomplishment. The location was convenient, and at least initially being in Midtown Manhattan was exciting to me, as well. Getting to fill the role as an authority in a place as storied and iconic as New York City remained exciting throughout my tenure at the company.

What I dislike about the company

From the time I was there, and likely long before that, the company carved out a thick profit margin by aggressively selling unlimited tickets to customers without the service to back up demand, which was extremely high much of the year. The people on the front line of the inevitable chaos were the lower-level employees such as myself. Dealing with hordes of justifiably angry tourists was not what I thought I was signing up for, and wasn’t really part of the job description, either. Part of the company’s subpar performance was due to understaffing, a problem which was present yet manageable when I first started but which was completely out of control by the time I left. I believe it would be entirely possible to run a massively successful, profitable business in the arena without having to make the lives of so many hard-working employees and high-paying customers so miserable on a daily basis. In addition to understaffing and pressuring employees to stay past their scheduled full day of work, management would often provide old, ill-maintained equipment which was a proven danger to everyone involved. By proven, I mean I know people who were injured.

Company Culture
3.00
Support from management
2.00
Teamwork
2.00
Freedom to work independently
3.00
Internal Communication
2.00
Gender Equality
4.00
Attitude towards older colleagues
4.00
Career Development
1.00
Overall compensation for your work
3.00
Office / Work Environment
2.00
Environmental Friendliness
1.00
Work-Life Balance
1.00
Company Image
2.00
Job Security
2.00
Handicapped Accessibility
2.00
Workplace Safety
1.00
Challenging Work
3.00
Inclusive / Diverse
3.00
  • Company
    Gray Line New York
  • City
    New York
  • Are you a Current or Former Employee?
    n/a
  • Position
    Employee

Suggestions for improvement

  • I would improve things such as more paid holidays as I want to spend more time with family. There isn't much opportunity for off days. In addition, some of the management staff is a little crazy and very strict.

What I like about the company

Personally, this place is really good. This is because I get paid pretty well. my co-workers would also have to agree. this is because we work hard and get treated well by our employers. we receive many benefits such as dental plans for my son who needs braces. in addition, there are many employee events such as restaurant events. they usually provide free snacks and drinks in the cafeteria. there is also a desirable location. there is a lot of public transportation nearby so I can travel around with lots of convenience and accessibility. honestly, I would recommend anyone come work here. although we have the option to have paid national holidays, you can work during those days for anothers day worth of pay, which is really nice. this is because sometimes I want to work another day for extra money so i can treat my family to go out or something like that. we usually get treated starbucks or donuts from dunkin donuts. this shows that our employers really care about us. Good location with Bryant Park view. A lot of opportunities especially in regulatory compliance and risk management area. Good culture and talented coworkers. Hours is good. Management here is serious and formalized. I have learnt a lot about international trade agreements and detailed requirements here between banks and companies. It is a quiet and comfortable place for work, it is a small place but I learned a lot from it. My colleagues were all very friendly and taught me a lot. I enjoyed my time there. The working environment at BOC is very cooperative and supportive. Everyone here knows and talks to each other regardless of title. Managers here are very friendly and they especially look after newbies like me. I like working here because I can obtain unlimited resources for an entry level job training. Since Spanish is not my native language, there is also free Spainsh classes provided after work in the office. In addition, a big plus is the two-hour break in the middle of the day. I recommend it.

What I dislike about the company

employees are expected to work overtime frequently. Nevertheless, there are free dinners and lunches provided for employees if they stay to overwork. No overtime pay despite being consultants and often long hours. The marketing department manager in a crazy woman and always call people's names and never showed her respects. Very unpleasant experience there. Also payment is low. The hardest part of the job is to balance between clients' requests and the bank's limits.

Company Culture
5.00
Support from management
5.00
Teamwork
5.00
Freedom to work independently
5.00
Internal Communication
5.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
5.00
Office / Work Environment
5.00
Environmental Friendliness
5.00
Work-Life Balance
5.00
Company Image
5.00
Job Security
5.00
Handicapped Accessibility
1.00
Workplace Safety
5.00
Challenging Work
4.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Easy access to public transportation is offered 401(k) is offered Desirable office location is offered Paid Parental Leave is offered Paid time off is offered Healthcare (including vision and dental) is offered
  • Company
    Bank of China
  • City
    New York
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

On site cafeteria is offered Free (company provided) Meals is offered Health and wellness programs is offered Employee events is offered Free Snacks/Drinks is offered
  • 24.Oct 2017
  • Employee

Company Culture

Management is very comfortable with supporting and continuing a culture of mediocrity. From the first day of training new agents are taught from a punitive position in regards to the expectation of quality in customer service. A call center that trains the cs rep without any "hands on" materials, equipment or training modules in place.

Support from management

No

Teamwork

No, you may be able to cultivate assistance between certain members, however should you need a more specific expertise i.e. IT those team members seem dedicated to higher management levels giving little priority to the "boots on the ground".

Freedom to work independently

Yes as long as you are doing specifically what the manager wants done. If you attempt to inject a modification (productive ideas etc) said manager gets nervous and sets up sabotage.

Internal Communication

The manager will send over a "I'm disappointed" email to the group of supervisors when numbers don't look good, but without any suggestions on how to succeed in raising them.

Gender Equality

Yes, if they are only making less than 20k...as I did last year although I covered 4 roles for the team: agent, Escalations trainer, Floor Support/Team Leader, and Trainer (Glassdoor has the Trainer equivalent salary at 57k)!

Attitude towards older colleagues

Yes they hire them but typically they are not treated well enough to last long.

Career Development

No they do not offer any support, futher opportunities for education since that would require an investment by management into their agents.

Overall compensation for your work

NOT EVEN CLOSE... and med/dent benes are not everything!

Office / Work Environment

Only the bare minimum of"comforts" are provided: chairs are worn, dirty, beaten and/or torn and damaged. Computers (RAM used, unlicensed MS software, head phones shared -unsanitary, hard phones programmed incorrectly (if useful at all), multiple PC units out of service and neither IT nor phone service technicians have made any attempt to bring them up to service.

Environmental Friendliness

Yes, we did at least use a locked docs shredder service to recycle all sensitive paperwork.

Work-Life Balance

Agents are subject to "mandatory overtime" on a weekly basis and are held accountable/responsible for the adherence of it at the same level of adherence for their regular schedules. No consideration is generally given to the agents families, life schedules (agents have other jobs to make ends meet), and PTO is parsed out in two "buckets" during year. This makes it very difficult to plan a better work - life balance... for a $10/hr job.

Company Image

No, it was an embarrassment especially when Corp clients would come in to visit. They were rarely walked through the Floor and generally shepherded through to the HR conference suits instead.

Job Security

I was just subjected to an internal restructuring (unbeknownst to me) and blindsided to a lesser roll.

Handicapped Accessibility

I am not disabled and didn't really think about, but if am employee we're an independent driver of a handicapped vehicle they would not be able to park in the employee parking lot as there are steps up to the back entrance and no ramp. They would need to access the visitors parking lot to use the front "dipped" sidewalk access to enter the building. Note: the visitors parking is monitored to keep employees from taking up the visitors spaces all day.

Workplace Safety

I don't know if they are OSHA compliant (I have called OSHA in past years and the Government oversight in 2017 feels a bit weak comparatively speaking), Convergent certainly doesn't offer any safety training (hands on site... online pencil whip compliance doesn't count for actual safety).

Challenging Work

its not rocket science and any challenge found within the job is manufactured by the management's culture. Despite ALL of these factors I was still able to do an excellent job (as 4 roles in 1 human resource) and as such am very proud of the quality work I was able to inject into this culture.

Inclusive / Diverse

No, and it's very difficult to see any diversity being employed here...management is 100% Caucasian while call center agents are 99% African-American and/or other.

Suggestions for improvement

  • Employ true quality expectations from the initial hiring process (choose a more professional employee and management staff picks to properly manage them). You can only produce what you are.
Company Culture
1.00
Support from management
1.00
Teamwork
1.00
Freedom to work independently
1.00
Internal Communication
1.00
Gender Equality
2.00
Attitude towards older colleagues
1.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
2.00
Environmental Friendliness
1.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
1.00
Workplace Safety
1.00
Challenging Work
1.00
Inclusive / Diverse
1.00

The following benefits were offered to me

Easy access to public transportation is offered 401(k) is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered
  • Company
    Convergent Outsourcing
  • City
    Atlanta
  • Are you a Current or Former Employee?
    Former job since 2017
  • Position
    Employee
  • Department
    Others

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Review averages

  • 3216 employees say

    Excellent (817)
    25.404228855721%
    Good (532)
    16.542288557214%
    Satisfactory (668)
    20.771144278607%
    Subpar (1199)
    37.282338308458%
    2.75
  • 33 applicants say

    Excellent (14)
    42.424242424242%
    Good (7)
    21.212121212121%
    Satisfactory (4)
    12.121212121212%
    Subpar (8)
    24.242424242424%
    3.32

kununu score comparisons

Columbia Bank
2.75
3,248 reviews

Industry average (Banking/Investment Banking/Investment Management)
3.42
60,412 reviews

kununu average
3.33
2,896,000 reviews