- Inktel Direct30.Aug 2018
Inktel has less-than-stellar culture. Departments are clique-like. As an agent, you may feel expendable or appreciated, based on who might like you.
Support from management
There is a lot of opportunity in management. Favoritism is often seen throughout the various departments. Also, some department managers/supervisors may treat agents in a condescending manner.
When communication is poor, so is the teamwork. Some team leads work better than others if there is no conflict.
Freedom to work independently
On busy days, you are expected to work independently to lower queues.
Communication is average. The quality assurance department spends the most time communicating with agents than most section managers.
Gender inequality was not an issue during my time there.
Attitude towards older colleagues
At this company, attitude is based on output than age. If you are useful you might receive better praise than someone who has been there longer.
In order to grow in this company, you have to know the right people.
Overall compensation for your work
As an agent, the pay is terrible. Due to the lack of raises, you may see a lot of employees come and go because of the pay. Not all accounts provide commission so it's flat compensation for each pay period.
Office / Work Environment
Improvements were necessary while working at this company. Most chairs available to agents were in poor condition. More effort was needed on carpeting. The dirty carpet gave off a musty odor in some areas. A lot of computers were in need of replacing or repair. Some of the problems included terrible audio connectivity.
This company, like many others, engages in "green" movements like a zero-paper policy for agents. Notes are to be taken on a word processor while important forms, like the code of conduct, are available electronically.
Work-life balance varies. If full-time, one must work 40 hours however possible. Some employees may work 5 days, others may work only 4. You may work weekends if the account allows it.
Image depends on who you are. As an agent, you may see fractures that a client will not. Executives and management present one image while the agents experience another.
Job security is preference-oriented. If you know the right people, you might see benefit in staying. They appreciate good employees too although the pay may not match performance.
This place had parking and ramps for handicapped employees.
This company practices above-average safety. Employees can only enter with a badge provided.
The most challenging part of being an agent is quality assurance. You may earn 100% in calls but there is always something to criticize.
Inclusive / Diverse
This company is extremely diverse.
Suggestions for improvement
- Management and executives should relate more with lower level employees. The "clique" mentality of these individuals is not invisible to agents.
What I like about the company
This company provides flexibility with hours.
What I dislike about the company
Stagnant compensation. As a new employee, I was earning just as much as an employee who started 2 years before. Overtime is not permitted.
The following benefits were offered to me
- CompanyInktel Direct
- CityMiami Lakes
- Are you a Current or Former Employee?Former employee