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Review averages

  • 2360 employees say

    Excellent (547)
    23.177966101695%
    Good (385)
    16.313559322034%
    Satisfactory (510)
    21.610169491525%
    Subpar (918)
    38.898305084746%
    2.68
  • 27 applicants say

    Excellent (11)
    40.740740740741%
    Good (4)
    14.814814814815%
    Satisfactory (4)
    14.814814814815%
    Subpar (8)
    29.62962962963%
    3.19

Other company profiles

Reviews for Columbia Bank

Reviews - What employees say

2.68 Employees say
3.19 Applicants say
  • 30.Aug 2018
  • Employee

Company Culture

Inktel has less-than-stellar culture. Departments are clique-like. As an agent, you may feel expendable or appreciated, based on who might like you.

Support from management

There is a lot of opportunity in management. Favoritism is often seen throughout the various departments. Also, some department managers/supervisors may treat agents in a condescending manner.

Teamwork

When communication is poor, so is the teamwork. Some team leads work better than others if there is no conflict.

Freedom to work independently

On busy days, you are expected to work independently to lower queues.

Internal Communication

Communication is average. The quality assurance department spends the most time communicating with agents than most section managers.

Gender Equality

Gender inequality was not an issue during my time there.

Attitude towards older colleagues

At this company, attitude is based on output than age. If you are useful you might receive better praise than someone who has been there longer.

Career Development

In order to grow in this company, you have to know the right people.

Overall compensation for your work

As an agent, the pay is terrible. Due to the lack of raises, you may see a lot of employees come and go because of the pay. Not all accounts provide commission so it's flat compensation for each pay period.

Office / Work Environment

Improvements were necessary while working at this company. Most chairs available to agents were in poor condition. More effort was needed on carpeting. The dirty carpet gave off a musty odor in some areas. A lot of computers were in need of replacing or repair. Some of the problems included terrible audio connectivity.

Environmental Friendliness

This company, like many others, engages in "green" movements like a zero-paper policy for agents. Notes are to be taken on a word processor while important forms, like the code of conduct, are available electronically.

Work-Life Balance

Work-life balance varies. If full-time, one must work 40 hours however possible. Some employees may work 5 days, others may work only 4. You may work weekends if the account allows it.

Company Image

Image depends on who you are. As an agent, you may see fractures that a client will not. Executives and management present one image while the agents experience another.

Job Security

Job security is preference-oriented. If you know the right people, you might see benefit in staying. They appreciate good employees too although the pay may not match performance.

Handicapped Accessibility

This place had parking and ramps for handicapped employees.

Workplace Safety

This company practices above-average safety. Employees can only enter with a badge provided.

Challenging Work

The most challenging part of being an agent is quality assurance. You may earn 100% in calls but there is always something to criticize.

Inclusive / Diverse

This company is extremely diverse.

Suggestions for improvement

  • Management and executives should relate more with lower level employees. The "clique" mentality of these individuals is not invisible to agents.

What I like about the company

This company provides flexibility with hours.

What I dislike about the company

Stagnant compensation. As a new employee, I was earning just as much as an employee who started 2 years before. Overtime is not permitted.

Company Culture
2.00
Support from management
1.00
Teamwork
2.00
Freedom to work independently
3.00
Internal Communication
3.00
Gender Equality
4.00
Attitude towards older colleagues
3.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
2.00
Environmental Friendliness
4.00
Work-Life Balance
3.00
Company Image
2.00
Job Security
2.00
Handicapped Accessibility
5.00
Workplace Safety
4.00
Challenging Work
3.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Flex. working hours is offered Desirable office location is offered Paid time off is offered Life insurance is offered
  • Company
    Inktel Direct
  • City
    Miami Lakes
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • Department
    Others

The following perks were offered to me

On site cafeteria is offered

Suggestions for improvement

  • To provide better, more humane service, and to keep enployees happier (which is just good business sense), the company could raise prices a bit and make the experience a bit more stable and planned out, and a lot more pleasant. Sure, prices would be higher, but there were would be fewer customers competing for service daily, and the service itself would have a guaranteed degree of quality. The management would have been smart to focus on the changing market and new innovations, rather than making no progress except more corners cut and fewer staff members for their increased profit margin. When I left, employees were still using pens and paper time sheets to keep track of their hours. What would have worked much better, starting years ago, is to use mobile technology—either an extant app or something propreitary—for enployees to keep track of their schedules and to communicate to management and with each other.

What I like about the company

Thanks to their egalitarian hiring practices, the company provided me with an opportunity to put my foot in the door of supporting myself in my adult life right out of college. I worked independently without much micromanagement, and I had a degree of creative flexibility throughout the time I was there. I met a lot of interesting, knowledgeable coworkers, many of whom had some unique wisdom to share. However, due to the nature of the job, I never had to endlessly interact with the same people day in and day out. I had the opportunity, time and again, to come out of my shell and find a confident, outgoing persona—that was all a welcome part of the job. There was always some much needed downtime to look forward to in the off season, and after a long day of working there often was some sense of accomplishment. The location was convenient, and at least initially being in Midtown Manhattan was exciting to me, as well. Getting to fill the role as an authority in a place as storied and iconic as New York City remained exciting throughout my tenure at the company.

What I dislike about the company

From the time I was there, and likely long before that, the company carved out a thick profit margin by aggressively selling unlimited tickets to customers without the service to back up demand, which was extremely high much of the year. The people on the front line of the inevitable chaos were the lower-level employees such as myself. Dealing with hordes of justifiably angry tourists was not what I thought I was signing up for, and wasn’t really part of the job description, either. Part of the company’s subpar performance was due to understaffing, a problem which was present yet manageable when I first started but which was completely out of control by the time I left. I believe it would be entirely possible to run a massively successful, profitable business in the arena without having to make the lives of so many hard-working employees and high-paying customers so miserable on a daily basis. In addition to understaffing and pressuring employees to stay past their scheduled full day of work, management would often provide old, ill-maintained equipment which was a proven danger to everyone involved. By proven, I mean I know people who were injured.

Company Culture
3.00
Support from management
2.00
Teamwork
2.00
Freedom to work independently
3.00
Internal Communication
2.00
Gender Equality
4.00
Attitude towards older colleagues
4.00
Career Development
1.00
Overall compensation for your work
3.00
Office / Work Environment
2.00
Environmental Friendliness
1.00
Work-Life Balance
1.00
Company Image
2.00
Job Security
2.00
Handicapped Accessibility
2.00
Workplace Safety
1.00
Challenging Work
3.00
Inclusive / Diverse
3.00
  • Company
    Gray Line New York
  • City
    New York
  • Are you a Current or Former Employee?
    n/a
  • Position
    Employee
  • 24.Oct 2017
  • Employee

Company Culture

Management is very comfortable with supporting and continuing a culture of mediocrity. From the first day of training new agents are taught from a punitive position in regards to the expectation of quality in customer service. A call center that trains the cs rep without any "hands on" materials, equipment or training modules in place.

Support from management

No

Teamwork

No, you may be able to cultivate assistance between certain members, however should you need a more specific expertise i.e. IT those team members seem dedicated to higher management levels giving little priority to the "boots on the ground".

Freedom to work independently

Yes as long as you are doing specifically what the manager wants done. If you attempt to inject a modification (productive ideas etc) said manager gets nervous and sets up sabotage.

Internal Communication

The manager will send over a "I'm disappointed" email to the group of supervisors when numbers don't look good, but without any suggestions on how to succeed in raising them.

Gender Equality

Yes, if they are only making less than 20k...as I did last year although I covered 4 roles for the team: agent, Escalations trainer, Floor Support/Team Leader, and Trainer (Glassdoor has the Trainer equivalent salary at 57k)!

Attitude towards older colleagues

Yes they hire them but typically they are not treated well enough to last long.

Career Development

No they do not offer any support, futher opportunities for education since that would require an investment by management into their agents.

Overall compensation for your work

NOT EVEN CLOSE... and med/dent benes are not everything!

Office / Work Environment

Only the bare minimum of"comforts" are provided: chairs are worn, dirty, beaten and/or torn and damaged. Computers (RAM used, unlicensed MS software, head phones shared -unsanitary, hard phones programmed incorrectly (if useful at all), multiple PC units out of service and neither IT nor phone service technicians have made any attempt to bring them up to service.

Environmental Friendliness

Yes, we did at least use a locked docs shredder service to recycle all sensitive paperwork.

Work-Life Balance

Agents are subject to "mandatory overtime" on a weekly basis and are held accountable/responsible for the adherence of it at the same level of adherence for their regular schedules. No consideration is generally given to the agents families, life schedules (agents have other jobs to make ends meet), and PTO is parsed out in two "buckets" during year. This makes it very difficult to plan a better work - life balance... for a $10/hr job.

Company Image

No, it was an embarrassment especially when Corp clients would come in to visit. They were rarely walked through the Floor and generally shepherded through to the HR conference suits instead.

Job Security

I was just subjected to an internal restructuring (unbeknownst to me) and blindsided to a lesser roll.

Handicapped Accessibility

I am not disabled and didn't really think about, but if am employee we're an independent driver of a handicapped vehicle they would not be able to park in the employee parking lot as there are steps up to the back entrance and no ramp. They would need to access the visitors parking lot to use the front "dipped" sidewalk access to enter the building. Note: the visitors parking is monitored to keep employees from taking up the visitors spaces all day.

Workplace Safety

I don't know if they are OSHA compliant (I have called OSHA in past years and the Government oversight in 2017 feels a bit weak comparatively speaking), Convergent certainly doesn't offer any safety training (hands on site... online pencil whip compliance doesn't count for actual safety).

Challenging Work

its not rocket science and any challenge found within the job is manufactured by the management's culture. Despite ALL of these factors I was still able to do an excellent job (as 4 roles in 1 human resource) and as such am very proud of the quality work I was able to inject into this culture.

Inclusive / Diverse

No, and it's very difficult to see any diversity being employed here...management is 100% Caucasian while call center agents are 99% African-American and/or other.

Suggestions for improvement

  • Employ true quality expectations from the initial hiring process (choose a more professional employee and management staff picks to properly manage them). You can only produce what you are.
Company Culture
1.00
Support from management
1.00
Teamwork
1.00
Freedom to work independently
1.00
Internal Communication
1.00
Gender Equality
2.00
Attitude towards older colleagues
1.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
2.00
Environmental Friendliness
1.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
1.00
Workplace Safety
1.00
Challenging Work
1.00
Inclusive / Diverse
1.00

The following benefits were offered to me

Easy access to public transportation is offered 401(k) is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered
  • Company
    Convergent Outsourcing
  • City
    Atlanta
  • Are you a Current or Former Employee?
    Former job since 2017
  • Position
    Employee
  • Department
    Others

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Review averages

  • 2360 employees say

    Excellent (547)
    23.177966101695%
    Good (385)
    16.313559322034%
    Satisfactory (510)
    21.610169491525%
    Subpar (918)
    38.898305084746%
    2.68
  • 27 applicants say

    Excellent (11)
    40.740740740741%
    Good (4)
    14.814814814815%
    Satisfactory (4)
    14.814814814815%
    Subpar (8)
    29.62962962963%
    3.19

kununu score comparisons

Columbia Bank
2.68
2,387 reviews

Industry average (Banking/Investment Banking/Investment Management)
3.42
59,730 reviews

kununu average
3.32
2,904,000 reviews