- Convergent Outsourcing24.Oct 2017
Management is very comfortable with supporting and continuing a culture of mediocrity. From the first day of training new agents are taught from a punitive position in regards to the expectation of quality in customer service. A call center that trains the cs rep without any "hands on" materials, equipment or training modules in place.
Support from management
No, you may be able to cultivate assistance between certain members, however should you need a more specific expertise i.e. IT those team members seem dedicated to higher management levels giving little priority to the "boots on the ground".